”Location is great. Our room was ok, but had bad smell coming from the bathroom in the beginning. They were able to fix that/ or the drain was just dry and using the shower helped. Staff weren’t focused on customer experience or satisfaction. I had very strange “cutlery battle” with staff. I asked to have some spoons to take with me to our room to make tea. We had water heater and tea and sugar but no spoons. I was told no, because customers tend to steal cutlery and therefore they have strict...
”Location is great. Our room was ok, but had bad smell coming from the bathroom in the beginning. They were able to fix that/ or the drain was just dry and using the shower helped. Staff weren’t focused on customer experience or satisfaction. I had very strange “cutlery battle” with staff. I asked to have some spoons to take with me to our room to make tea. We had water heater and tea and sugar but no spoons. I was told no, because customers tend to steal cutlery and therefore they have strict...
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