Matkat – Caleta

This was one of the worse resorts I've been to in Punta Cuna. I would never return nor refer someone. They were under construction the adult side. Never saw anyone working on the construction. Didn't have ice at the pool bar for hours. The bathroom tiles were coming out the wall. When calling the front desk NO answers. Food was NOT good at all!!!! No filter water being served at the restaurants. And they had no bottled water to give you at the restaurants. Thank god I was only they for 3 nights. And the topper was, it took them 2 1/2 hours to check us in!!! I had to go off for us to get our room after waiting 2 1/2 hours. I asked for the manager and NO manager came. Arrived they got and sticky and wanted to take a shower and enjoy my stay and instead it was a nightmare. Missed a whole day and I was only there for 3 nights. That caused me to miss a whole day. I was there for my birthday celebration. I will NEVER stay at this resort nor recommend it!!

Super clean the staff very nice good food I feel safe night club perfect for dance

Tilava huone ja hyvä sänky. Upea hotellialue, kuin pieni kylä. Kiitettävästi ravintoloita ja baareja, ihana kahvila, keilahalli yms. Henkilökunta paikoin ystävällistä, mutta tippirahaa kannattaa varata mukaan paremman palvelun takaamiseksi... Oma concierge aivan huippu, meillä loistava Derlin joka auttoi aivan kaikessa!

Amazing stay at Excellence Carmen! Staff was really friendly, especially the entertainment team. Resort was well-maintained, with great amenities and a variety of food options.

The guy for the activities on the pool was very friendly