Dear Valteri,Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that you found the hotel area very comfortable and enjoyed the variety of activities and water sports available. Your positive comments about the food options and cleanliness, particularly in the rooms, are greatly appreciated.We apologize for any inconvenience you experienced regarding the sea conditions not being suitable for swimming. We understand the importance of having a pleasant beach experience, and we appreciate your honest feedback.We also regret the presence of beach vendors and any discomfort caused by their approach. We will address this issue with our security team to ensure a more enjoyable and peaceful environment for our guests. Additionally, we will share your comments about the waiter seeking a tip for personal consideration and training.We appreciate your understanding and are pleased to hear that, overall, the staff was friendly. Please rest assured that we take all guest feedback seriously, and we will use your comments as an opportunity to improve our services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing an even more enjoyable experience.Best regards,Amrish JhugrooHotel Manager

Cher Satu, Quel plaisir de vous lire et de prendre connaissance de ces beaux commentaires.Nous sommes tellement ravis que vous avez passé de magnifiques vacances parmis nous.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Guillaume TyackCluster General Manager

Hello Juha, Greetings from Zilwa Attitude.We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Dear Michel, It's wonderful to hear that you found your experience at Zilwa Attitude to be sustainable and that you appreciated the attention to detail in our eco-friendly practices. We are committed to minimizing our environmental impact while providing exceptional service to our guests.We're delighted that you found our staff to be friendly and helpful. Our team takes great pride in delivering excellent service with a warm and welcoming attitude. We believe that creating a positive and supportive environment for our guests is essential to ensuring a memorable stay.Thank you for your kind words, and we look forward to welcoming you back to Zilwa Attitude in the future!Warm regards,Amrish Jhugroo Hotel Manager

Hello Sebastian, Thank you for bringing your recent experience to our attention. We genuinely appreciate feedback from our valued customers as it helps us identify areas for improvement and ensure the best service possible.I am sincerely sorry to hear about your dissatisfaction with the service provided by one of our staff members, Noorena. Please accept my apologies for any inconvenience or negative impression this may have caused. Rest assured, we take such matters seriously and are committed to addressing them promptly.To address your concerns, we will be conducting a thorough investigation into the incidents involving Noorena and taking appropriate action to prevent any recurrence. Additionally, we will be providing further training and support to all staff members to ensure consistent and excellent service delivery across the board.Your feedback is invaluable to us, and we are committed to regaining your trust and confidence in our services. Please don't hesitate to reach out to me directly if you would like to discuss this matter further or if there is anything else we can do to make amends.Once again, I apologize for any inconvenience caused, and I sincerely thank you for bringing this matter to our attention.Best Regards,Amrish Jhugroo Hotel Manager

Chère cliente, Nous vous remercions sincèrement d'avoir pris le temps de partager vos impressions suite à votre récent séjour dans notre hôtel. Nous sommes ravis d'apprendre que votre expérience a été agréable et reposante, et que nos efforts en matière d'éco-responsabilité et d'impact positif sur l'environnement ont été perceptibles.Nous sommes heureux de constater que vous avez trouvé notre hôtel spacieux et propice à des moments de sérénité. Vos éloges sur notre restaurant indien et mauricien ainsi que sur le spa POZ, notamment le massage de Nina, nous réjouissent. Nous ne manquerons pas de lui transmettre vos compliments.Cependant, nous tenons à présenter nos excuses pour toute gêne occasionnée par les conditions de baignade dans le lagon. Vos commentaires sont précieux, et nous allons étudier des moyens d'améliorer cette facette de l'expérience client.Par ailleurs, nous regrettons la disparité dans le service fourni par notre personnel. Soyez assuré que nous prenons vos commentaires au sérieux et traiterons cette question en interne afin que tous les membres de notre équipe maintiennent les normes les plus élevées en matière d'hospitalité et de professionnalisme.Une fois de plus, nous vous remercions de votre recommandation et sommes reconnaissants pour vos aimables paroles. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un séjour mémorable dans le futur.Cordialement,Amrish JhugrooHotel Manager

Dear Katarina,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our hotel in the north of the island.It brings us great joy to know that you found our offers for various activities appealing and that our staff mostly left a positive impression on you. We always strive to provide exceptional service to all our guests, and your kind words serve as motivation for us to continue delivering memorable experiences.The breathtaking view of the sea and the surrounding islands is indeed one of the highlights of our location, and we are delighted that you were able to appreciate it during your time with us.Your feedback is invaluable to us as it helps us to continually improve and refine our services. If there are any specific areas where you believe we can enhance the guest experience further, please do not hesitate to let us know.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Amrish Jhugroo

Dear Günter,We sincerely appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at our facility.We are actively looking into the issues you raised regarding the reception, staff, and food quality. Your comments will be shared with the relevant departments to address and improve upon these areas. Rest assured that this is not our usual standard. We have strengthened our ongoing training program for all our Family Members and even our young recruits. Regarding the noise levels by the pool and the presence of many families with children, we understand the importance of a peaceful and enjoyable environment for all our guests. Indeed, Zilwa Attitude Hotel caters for both families and couples, moreover during school holidays we have a higher number of children in our Resort. Kindly note that Attitude Hotels also have adult-only hotels that could be suitable for you.We would like to share with you our sincere apologies for this experience you did not fully enjoy. We would have really appreciated that you shared with us your dissatisfaction regarding these various points during your stay. As our guests' satisfaction is our first priority, we would have go the extra mile to make your holidays wonderful.Thank you for bringing these matters to our attention.Best regards,Amrish JhugrooHotel Manager

Hello R, Thank you for taking the time to provide your rating. We appreciate your input and are always looking for ways to improve. If there's anything specific you'd like to add or any additional feedback you have, please feel free to share. Your insights are valuable to us, and we are committed to ensuring your experience with us is exceptional.We look forward to hearing from you.Best regards, Amrish JhugrooHotel Manager

Hello Maxime, Thank you for taking the time to provide your rating. We appreciate your input and are always looking for ways to improve. If there's anything specific you'd like to add or any additional feedback you have, please feel free to share. Your insights are valuable to us, and we are committed to ensuring your experience with us is exceptional.We look forward to hearing from you.Best regards, Amrish JhugrooHotel Manager

Chère Marie Justine, Nous sommes ravis de recevoir votre commentaire positif et de savoir que vous avez passé un super séjour en famille chez nous. Votre satisfaction est notre plus grande récompense.C'est formidable de lire que vous avez apprécié la propreté de notre hôtel ainsi que la gentillesse et le sourire de notre personnel. Nous mettons tout en œuvre pour offrir un environnement accueillant et chaleureux, et votre retour positif nous confirme que nous sommes sur la bonne voie.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. N'hésitez pas à nous faire part de vos préférences ou besoins spécifiques pour que nous puissions rendre votre séjour encore plus agréable.Encore une fois, merci de nous avoir choisis, et nous vous souhaitons d'excellents moments en famille.Bien à vous,Amrish Jhugroo Hotel Manager

Chère Marion,Nous vous remercions sincèrement pour votre évaluation. Votre retour est précieux pour nous. Nous sommes ravis de savoir que vous avez pris le temps de partager votre expérience.Nous tenons à vous assurer que nous restons à votre entière disposition pour toute question, préoccupation ou suggestion que vous pourriez avoir. Votre satisfaction est notre priorité, et nous sommes toujours là pour vous offrir le meilleur service possible.En cette période de vœux, nous vous adressons également nos meilleurs vœux. Que l'année à venir soit remplie de bonheur, de réussite et de moments mémorables.N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Nous sommes là pour vous.Bien à vous,Amrish JhugrooHotel Manager

Dear Michael, Thank you for taking the time to share your positive feedback about your stay at our hotel. We are thrilled to hear that you were very happy with your experience, and we appreciate your kind words.It's wonderful to know that you found the rooms comfortable and well-equipped, with a special mention of the balcony, air conditioning, fridge, and TV. We're pleased that the culinary offerings, including breakfast and the evening buffet, impressed you with a varied selection and high quality.We're delighted that you enjoyed the special highlight of the free rental for SUP boards, kayaks, and snorkeling equipment at our own beach. Our commitment to avoiding plastic is indeed a positive feature, and we're glad it resonated with you.The staff's attention and responsiveness to customer concerns are crucial aspects of our service, and we're thrilled to hear that they were excellent during your stay.Thank you for choosing our hotel, and we look forward to welcoming you back for another very pleasant stay in the future.Warm regards,Amrish JhugrooHotel Manager

Bonjour Bhimalsing,Salutations.Il est agréable de savoir que la rénovation des chambres a répondu à vos attentes. Cependant, je suis désolé d'apprendre que l'expérience au bar a été moins positive en raison d'un contrôle jugé agressif. La détente est un aspect essentiel d'un séjour agréable, et je comprends que l'approche stricte au bar puisse avoir un impact négatif sur cette atmosphère relaxante.J’ai partagé vos remarques avec notre équipe pour des améliorations. Je voudrais partager avec vous le fait que nous avons renforcé notre programme de formation continue pour tous les membres de nos familles et même pour nos plus jeunes recrues.Je vous remercie encore une fois pour vos commentaires qui nous aideront à mieux comprendre vos attentes et à améliorer nos prestations.J’espère avoir une deuxième chance de vous accueillir pour une meilleure expérience,Cordialement,Amrish JhugrooHotel Manager

Hello Fabrice, Thank you for taking the time to provide your feedback and rating. We appreciate your input and are always looking for ways to improve. If there's anything specific you'd like to add or any additional feedback you have, please feel free to share. Your insights are valuable to us, and we are committed to ensuring your experience with us is exceptional.We look forward to hearing from you.Best regards, Amrish JhugrooHotel Manager

Hello Sophie, We thank you for taking the time to review your recent experience at Zilwa Attitude.We are glad to read your kind words regarding our resort, but we regret that you left us not fully satisfied.Regarding the behaviour of some of our Family Members with great concern. Rest assured that this is not our usual standard. I would like to share that we have strengthened our ongoing training program for all our Family Members and even our young recruits.I have shared your comments with my team for improvements.We would like to share with you our sincere apologies for this experience you did not fully enjoy.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,Amrish JhugrooHotel Manager

Hello Valued Guests, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your ratings!We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Hello Valued Guests, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your ratings!We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Cher Stephanne, Merci de nous partager ce merveilleux commentaire suite à votre séjour ici à l’ile Maurice.Merci pour votre appréciation pour l’hôtel, les chambres ainsi que le service offert par nos Family Members qui a pu contribué de manière si positive à rendre votre séjour inoubliable.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Amrish JhugrooHotel Manager

Dear Aurelie, Thank you for rating us.We look forward to the next opportunity to be at your service.Kind regards,Amrish JhugrooHotel Manager

Dear Alan, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Dear Marwan, We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.We look forward to the next opportunity to be at your service.Kind regards,Amrish JhugrooHotel Manager

Bonjour Dany,Nous vous remercions pour vos commentaires suite à votre séjour à Zilwa Attitude.Quel plaisir de lire que votre séjour parmi nous a été des plus agréables et que vous avez particulièrement apprécié le personnels, Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.Cordialement,Amrish JhugrooHotel Manager

Hi B james B,Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Hello David André, We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Kind regards,Amrish JhugrooHotel Manager

Dear Marius, Thank you for your rating. We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Dear Nick and Mini G,We thank you for rating us went.We look forward to the next opportunity to be at your service.Warm regards,Amrish JhugrooHotel Manager

Hi Nuran,Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Chère Laetitia,Quel plaisir de vous lire et de prendre connaissance de ces beaux commentaires.Nous sommes tellement ravis que vous avez passé de magnifiques vacances parmis nous.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Guillaume TyackCluster General Manager

Hello Sharon, Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Hello Tina, Many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Chère Aurelie, Quel plaisir de vous lire et de prendre connaissance de ces beaux commentaires.Nous sommes tellement ravis que vous avez passé de magnifiques vacances parmis nous.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Guillaume TyackCluster General Manager

Chère Emilie, Merci de nous partager ce merveilleux commentaire suite à votre séjour ici à Zilwa Attitude.La partie la plus gratifiant de notre journée est la satisfaction de nos clients et votre retour positif nous motive à aller au-delà pour répondre aux attentes de nos précieux clients.Merci pour votre appréciation pour l’hôtel, les chambres ainsi que le service offert par nos Family Members qui a pu contribué de manière si positive à rendre votre séjour inoubliable.Soyez assurée que votre élogieux commentaire eut été transmis à toute l'équipe en particulier ceux mentionnés. Nous sommes ravis que vous ayez remarqué l’importance que nous donnons à chaqu'un de nos invités et les petites attentions mises en place pour répondre à votre bien-être.Au plaisir de vous revoir très bientôt.Cordialement,Amrish JhugrooHotel Manager

Hello Valued Guests, We are happy to read your stay with us went on smoothly and better than your expectations.Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Dear Basira,We thank you for taking the time to review your recent experience at Zilwa Attitude and we regret that you left us not fully satisfied.We would like to share with you our sincere apologies for this experience you did not fully enjoy. We would have really appreciated that you shared with us your dissatisfaction regarding these various points during your stay. As our guests' satisfaction is our first priority, we would have go the extra mile to make your holidays wonderful.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,

Dear Hilary, Greetings from Zilwa Attitude. We thank you for having taken your time to rate your stay. We are happy that your stay has been as per your expectations. We look forward to your next stay among us. Kind regards, Guillaume Tyack Cluster General Manager

Hello Alicia Bozena, We thank you truly from the bottom of our hearts for this wonderful review and to include us in your vacation.We are happy to read your stay with us went on smoothly and better than your expectations. Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Hi Simone Kristiansen, We thank you truly from the bottom of our hearts for this wonderful rating and to include us in your vacation.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Hi Valued Guests, We thank you truly from the bottom of our hearts for this wonderful review and to include us in your vacation.We are happy to read your stay with us went on smoothly and better than your expectations. Thank you so much for your very kind words, which truly means a lot to each one of us. Your special feedback about the entire team especially to those who you have mentioned. They are much delighted to hear about your praise for them. For each of us our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Dear Elizaveta,We thank you for taking the time to review your recent experience at Zilwa Attitude.We would like to share with you our sincere apologies for this experience you did not fully enjoy. We would have really appreciated that you shared with us your dissatisfaction regarding these various points during your stay. As our guests' satisfaction is our first priority, we would have go the extra mile to make your holidays wonderful.I sincerely hope we shall be able to regain your trust and that we will have the pleasure once again to welcome you at Zilwa Attitude.Warm regards,

Dear Mrs. Suzanne,Thank you very much for such a detailed review about your stay at Zilwa Attitude.We are happy to read that you enjoyed the views. However, I sincerely regret that you left our resort not fully satisfied.Rest assured that I have shared your review with my entire team and every mentioned point has been taken very seriously and constructively as at Zilwa Attitude, we have always and will always put forward our guest’s experience as our top priority.I have taken good note of your constructive comments which I have shared with my team to avoid such situations in the future.I hope that you will give Attitude hotels a second chance should you come back to Mauritius in the future, perhaps in another hotel of our group which corresponds better to your taste.Best Regards,Amrish JhugrooResident Manager

Dear Christian, Thank you for your rating. Warm regards, Amrish Jhugroo Hotel Manager

Dear Anita, I'm delighted to hear that you had such a positive experience at the hotel! It's fantastic that you enjoyed the great location on the north side of the island. It sounds like the staff went above and beyond to ensure your well-being, providing attentive and friendly service. The diverse range of sporting activities and the thoughtful care for children add an extra layer of appeal, making it a well-rounded experience for guests of all ages. The high-quality and varied food options are certainly a significant aspect of any enjoyable stay.Your recommendation is valuable and will likely be helpful for others seeking a positive hotel experience. Thank you and best regards, Amrish Jhugroo Hotel Manager

Bonjour Solenn, Merci d'avoir pris le temps de partager votre expérience après votre séjour chez nous. Nous accordons une grande importance aux commentaires de nos clients car ils nous indiquent comment améliorer nos services. J'espère que vous reviendrez nous voir pour profiter de bonnes vacances avec nous. Bien à vous,

Bonjour Hervé,Merci d'avoir pris le temps de partager votre expérience après votre séjour chez nous. Nous accordons une grande importance aux commentaires de nos clients car ils nous indiquent comment améliorer nos services.J'espère que vous reviendrez nous voir pour profiter de bonnes vacances avec nous. Bien à vous,

Dear Valued Guests, Many many thanks for these glowing lines!We appreciate you taking time to share your feedback online and it is really rewarding to know that we succeeded in providing you a memorable stay that left you truly satisfied.Your comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay. Rest assure that your praises has been shared among the entire team especially to those who you have mentioned.We look forward to the next opportunity to be at your service.Warm regards,Guillaume TyackCluster General Manager

Dear Eyal, Greetings from Zilwa Attitude. We thank you for having taken your time to rate your stay. We are happy that your stay has been as per your expectations. We look forward to your next stay among us. Kind regards, Guillaume Tyack Cluster General Manager