Dear AL,Many thanks for choosing Riu and for sharing your experience with us.While we are pleased to find you enjoyed our staff members friendly service, we are saddened to hear that your recent stay did not match your expectations in all aspects, as we are always maintaining a strong commitment to dedicated service. Your experience is not reflective of the quality service we wish to provide, and we will forward your comments to the responsible team to look into your concerns. We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.We remain sincerely,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Long,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Arturo,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Britney,Thank you for your brilliant evaluation.We are very sorry to learn that you were disappointed with some aspects. It will be addressed.And we hope that we can continue to provide you with the excellent customer service that we pride ourselves on.Kindest Regards,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Deniz,Thank you for taking the time to leave us a review.Our service is our absolute key value therefore we are surprised to hear that you were disappointed with some of our staffs service this time. We hope to see you again in one of our worldwide hotels in the future!Best of wishes,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Tiffany,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Amy,Thank you so much for the fantastic rating!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Monica Lynn,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Kukulkan! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Ryan,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Lavasia,Thank you very much for your brilliant ratings.We are delighted to read your kind remarks.Our aim is to please, your remark will be forwarded.Hoping to welcome you again very soon.Kindest wishes,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Mary-lou,Thank you very much for staying with us and for taking the time to share your valuable feedback.We would like to sincerely apologize for the noise, for the inconvenience it might have caused you.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon.And we wish you a beautiful day.Warmest Greetings,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Neal,Thank you very much for choosing us and for your phenomenal ratings.We count ourselves lucky for our guests.And it is very gratofying to learn you enjoyed it.We really look forward to working for you again, Neal.Warmest Regards,Hotel Riu Palace KukulkánOnline Reputation Manager

Dear Ana,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Cindy,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Jeff,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Danielle,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Jennifer,Thank you so much for visiting us and posting this review. We are glad you enjoyed your stay, and appreciated the service. It would be great to see you again soon. Until then, all the best! Hotel Riu Palace KukulkanOnline Reputation Manager

Apreciada Karla,Agradecemos sinceramente sus amables palabras. Su reseña nos motiva profundamente a perseverar en nuestro camino y anticipamos con entusiasmo la oportunidad de darle la bienvenida nuevamente en cualquiera de nuestras instalaciones para brindarle otra experiencia excepcional.¡Le esperamos con los brazos abiertos!Cordialmente, Hotel Riu Palace KukulkanOnline Reputation Manager

Dear Chantal T,Thank you for your comment,We are pleased to know that you felt good in general and our hotel was to your liking.On the other hand, we regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager