Ulkopuoli

Arvostelut: The Federal Hotel Downtown Carson City, Ascend Hotel Collection

3.5 out of 5

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 328 kautta 1002 arvostelua" "
Arvosana 8 - Hyvä. 396 kautta 1002 arvostelua" "
Arvosana 6 - OK. 170 kautta 1002 arvostelua" "
Arvosana 4 - Huono. 71 kautta 1002 arvostelua" "
Arvosana 2 - Hirveä. 37 kautta 1002 arvostelua" "

8,2/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Oscar

Huonoa: Henkilökunta ja palvelu
They gave me 2 cupons to get free coffee I went to the bar and noone was there. Waited 5 min, he said machine is broken.. He sent me to the actual bar.. Bartender was so rude, he gave me 2 cups with coffe and left.. No lid No sugar No cream.. I just throw it away
Yöpyi 1 yön toukokuussa 2024
Jennifer vastasi 27.5.2024
I apologize for your experience. We will make sure this goes to the GM and casino to make sure this doesn't happen in the future. Thank you again for choosing The Federal Hotel.

10/10 Loistava

Bev

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Chose this hotel because it was close to the Nevada State Railroad Museum and had a casino in it. It was very easy in and out, lots of parking. The staff was so friendly and nice, already to help with anything.
Yöpyi 1 yön toukokuussa 2024
Chantae vastasi 26.5.2024
Thank you for choosing The Federal Hotel and happy to hear we could be of service to you! Hope to see you back soon!

10/10 Loistava

Christine

Hyvää: Siisteys
Yöpyi 1 yön toukokuussa 2024
Jim vastasi 23.5.2024
Thanks for the 5-star review, Christine. You made our day! We look forward to making your day again real soon.

10/10 Loistava

Laurie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Newly renovated. Responsive staff. Close to downtown and Capitol buildings.
Yöpyi 1 yön toukokuussa 2024
Chantae vastasi 26.5.2024
Thank you for the review! We are happy to hear you enjoyed your stay with us. Thank you for choosing The Federal Hotel. Hope to see you back soon!

4/10 Huono

Laurie

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja palvelut/mukavuudet
Wen we checked in for 2 nights they gave us a room that wasn't cleaned from the previous people. It set my mood as this hotel is dirty. There was a potty chair for disabled person on the toilet etc. we went back downstairs told the clerk. She was very apologetic. She gave us another room Thank God it had been cleaned. The bed was uncomfortable, the carpet needs to be replaced and the tiles on the ceiling was loose. I didn't feel comfortable. I do not recommend. I do have to say the staff was friendly. I think it's a management problem. Won't be back.
Yöpyi 2 yötä toukokuussa 2024
Jim vastasi 16.5.2024
Dear Laurie, we’re disappointed to hear about your sub-par experience, and we’ll strive to do better. We apologize for the inconvenience, and would appreciate another chance to earn your business.

8/10 Hyvä

william

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean
Yöpyi 3 yötä huhtikuussa 2024
The Asst. GM of The Federal Hotel: Jennifer vastasi 25.4.2024
Thank you William for giving us a 4/5. We are glad you enjoyed your stay with us as much as we did. Please come back to see us again soon.

8/10 Hyvä

Kenneth

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
Very old, outdated and unkept. The bed had no skirt so the box springs are exposed. Tv did not work it came on but no channels. Bathroom has 1960 tile in it. Carpet was worn and dirty.
Yöpyi 1 yön huhtikuussa 2024
The Asst. GM of The Federal Hotel: Jennifer vastasi 16.4.2024
Thank you staying with us this past weekend. We are breaking ground on our remodel in the next up and coming week. We will get all these issues addressed and hope that you will come back and see us after the remodel to let us know what you think. Thank you again for staying with us and hope to see you back.

10/10 Loistava

Charlesie

Yöpyi 1 yön huhtikuussa 2024
Jennifer vastasi 3.5.2024
Charlesie Thank you for giving us a 5/5. We are glad you enjoyed your stay. Please come back and see us anytime, we will be breaking ground in the next few week on our remodel so you will have to come back and check it out, to let us know what you think. Thank you again for staying with us

10/10 Loistava

Daniel

Yöpyi 1 yön huhtikuussa 2024
-Jennifer vastasi 3.5.2024
Thank you for your feedback. We're so happy that you enjoyed your stay! We hope to see you again soon!

6/10 OK

Kathleen

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
We needed an overnight stop on our road trip and this place provided what we needed. The best part of our stay was the interactions with the staff-they were over the moon delightful.
Yöpyi 1 yön huhtikuussa 2024
Chantae vastasi 9.4.2024
Thank you for the review Kathleen! Thank you for choosing The Federal Hotel!

10/10 Loistava

Federico

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean rooms. Great service. Good dining options. Mattress could be better…
Yöpyi 1 yön maaliskuussa 2024
Jennifer vastasi 18.3.2024
Thank you for staying with us, we are happy you enjoyed your stay, please come back and try the new beds when we get the remodel done. Thank you again for staying with us.

10/10 Loistava

Jorge

very good reception, highly recommend
Yöpyi 1 yön helmikuussa 2024
Jennifer vastasi 26.2.2024
Thank you for staying with us and enjoying your time here at the hotel. Come back anytime.

10/10 Loistava

Luis

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Me gustó la limpieza
Yöpyi 1 yön helmikuussa 2024
Jennifer vastasi 22.2.2024
Gracias por quedarse con nosotros y estamos ansiosos por su próxima visita.

10/10 Loistava

JOSE LUIS

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front desk people were very nice and friendly. Hotel was very clean, great price. Overall I would definitely stay again on my next trip. I would highly recommend to others.
Yöpyi 1 yön helmikuussa 2024
Jennifer vastasi 22.2.2024
We enjoyed having you for this trip and look forwards to your return to our hotel. thank you for staying with us and come back to check out the new rooms when we get them done.

8/10 Hyvä

Jose

Hyvää: Siisteys ja henkilökunta ja palvelu
I love the area and this place I was really nice
Yöpyi 1 yön helmikuussa 2024
Jennifer Wages The Front Office Manager vastasi 18.2.2024
We enjoyed have you, please come back and see the remodel room that should be available in the next few months.

8/10 Hyvä

Edward

Was perfect for what I needed
Yöpyi 2 yötä tammikuussa 2024
Jennifer vastasi 29.1.2024
Thank you for staying with us, and we will be here when you need us again.

4/10 Huono

Nathan

Liikematkailija
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Siisteys
Yöpyi 1 yön tammikuussa 2024
Jennifer vastasi 29.1.2024
Hope you enjoyed your stay with us, we sure did. Come back anytime.

8/10 Hyvä

Pamela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Wish it offer breakfast.
Yöpyi 2 yötä tammikuussa 2024
Jennifer vastasi 29.1.2024
thank you for staying with us. We hope you enjoyed your stay.

10/10 Loistava

Suzanne or Wuildem

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great getaway
My stay was great,the staff was friendly and welcoming the room was clean and quiet..I was on the top floor and no one else was around..I had a great view of the city..it was very relaxing.
Yöpyi 2 yötä tammikuussa 2024
Jennifer vastasi 29.1.2024
Glad you had a great time during you stay. we hope to see you again soon.

8/10 Hyvä

Desiree

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Older property, but very clean and the staff was awesome! Didn’t like all the smoke in the casino!!
Yöpyi 2 yötä tammikuussa 2024
Jennifer vastasi 29.1.2024
Sorry to hear that the smoke bothered you. Hope we can make it better for ya the next time you stay.

8/10 Hyvä

frances

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice view. :-)
Yöpyi 2 yötä joulukuussa 2023
Jennifer vastasi 29.1.2024
Glad to hear you enjoyed the view, come back anytime to take in the site.

8/10 Hyvä

Sharool Paola

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Buena opción
Muy bien el hotel y el servicio, solo todo el hotel huele a cigarro desde la parte del cansino que es totalmente entendible hasta el cuarto cuando se supone que era de no fumadores, pero en general todo excelente y limpio.
Yöpyi 3 yötä joulukuussa 2023
Jennifer vastasi 29.1.2024
Gracias por quedarse con nosotros, esperamos mejorar el olor con nuestras nuevas habitaciones remodeladas, regrese y visítelas, deberíamos estar completamente remodeladas para fines de abril. Tan pronto como estén terminados estarán listos para alquilar.

6/10 OK

michael

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
Jennifer vastasi 29.1.2024
Thank you for staying with us, please come back to see the new rooms after the remodel

10/10 Loistava

Genaro

Matkusti perheen kanssa
Its clean
Yöpyi 1 yön joulukuussa 2023
Jennifer vastasi 29.1.2024
Thank you very much for staying with us. come back to see us soon.

10/10 Loistava

Jesse, Wailuku

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We always stay here for it’s down home feeling, has everything you need, refrigerator, microwave, coffee maker and easy access to casino downstairs. It’s a little dated but they’re constantly working on it. Bed is super comfortable. Highly recommend the Federal Hotel and Max Casino.
Yöpyi 4 yötä joulukuussa 2023
Jennifer vastasi 1.1.2024
Thank you so much for staying with us. we are glad you have as much fun as we have when you stay here. Happy new years.

8/10 Hyvä

Rubens

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Hotel / Casino. Os clientes fumam dentro do casino, e deixam os quartos com um cheiro ruim.
Yöpyi 1 yön joulukuussa 2023
Jennifer vastasi 1.1.2024
Perdón por el olor a humo, debido a que se fuma en el casino. Con la remodelación esto mejorará. gracias por quedarte con nosotros y que tengas un feliz año nuevo

6/10 OK

Jaklyn

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Okay for price
Decent for the price, room was dated and the tv had a crack in it. Room was right next to laundry which was occasionally loud and could hear the workers in the hallway.
Yöpyi 3 yötä joulukuussa 2023
Chris vastasi 27.12.2023
Hello Jaklyn, Thank you for taking the time to complete this survey. We want you to know that we are working on full hotel renovations. We are hoping that we can host you and your family again.

10/10 Loistava

jena

Hyvää: Palvelut/mukavuudet
Will stay here again when back in Carson City!
Yöpyi 1 yön joulukuussa 2023
Chris Brown vastasi 23.12.2023
Jena, thank you for taking the time to complete our survey. We are glad to hear that you enjoyed your stay. We can't wait to host you and your family again. Happy Holidays

6/10 OK

MICHAEL

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The place is run down. The carpets in the room were very old and I didn't want to walk on them barefoot. Otherwise, it's an old hotel. The staff were nice. The casino was mostly quiet and empty.
Yöpyi 1 yön joulukuussa 2023
Jennifer vastasi 14.12.2023
Thank you for staying with us, We hope you enjoyed it s much as we did. please come back to see the new and improved rooms that will becoming in 2024. This will make it more up to date and modern. Thank you again for choosing us and Happy Holidays

8/10 Hyvä

James, MURPHYS

Yöpyi 2 yötä joulukuussa 2023
Jennifer vastasi 14.12.2023
James thank you for giving us a 4 out of 5. Hope you and your family have a blast with the up and coming Holidays and a Happy New Year. Come back and see us, New Rooms coming in 2024. Thank you.

10/10 Loistava

Arlyn

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love the employees in this hotel! They’re very helpful and very nice to everyone
Yöpyi 1 yön marraskuussa 2023
Jennifer vastasi 30.11.2023
Thank you so much for staying with us. We had a blast and hope you did too. Thank you for the 5 out of 5. We appreciate you taking the time to review us. Happy Holidays and a Happy New Year. Until next time!

8/10 Hyvä

Janet

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good customer service, polite and friendly. Convenient location.
Yöpyi 1 yön marraskuussa 2023
Chris vastasi 28.11.2023
Hello Janet,Thank you for taking the time to complete our survey. We pleased to have provided you with great customer service, we are striving to provide this service to you and your family every time. We hope to host you again soon.

4/10 Huono

Nathalie

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The staff was very nice and I understand the property is up for renovation. But renovation won’t fix the thinnest walls I’ve ever encountered. Thinner than a Motel 6. Could hear our neighbor’s every word as though they were in the same room as us and they weren’t super loud. Unfortunately, this made for a terrible nights rest since they kept the TV on all night. Not sure how a renovation will fix that.
Yöpyi 1 yön marraskuussa 2023
Chris vastasi 28.11.2023
Hello Nathalie,We are sorry to hear about your noisy neighbors during your stay, we want to remind you that we have desk staff and security on property 24/7 and you can always reach out to us if your neighbors are being too noisy. We are hoping you will give another chance when you come back to Carson City.

6/10 OK

Larry

Hyvää: Henkilökunta ja palvelu
Yöpyi 3 yötä marraskuussa 2023
Chris vastasi 22.11.2023
Hello Larry, Thank you for taking the time to complete our survey. We value your feedback and strive to make each experience better each time.

8/10 Hyvä

John

Yöpyi 1 yön lokakuussa 2023
Jennifer vastasi 31.10.2023
Thank you for staying with us. Please come back and see the remodel rooms. We start this month and hopefully will be done by the end of march 2024. Thank you again for staying with us and until next time.

10/10 Loistava

Karson

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff is amazing. Friendly and quick service. The food is excellent and it is very close to loads of amenities. Looking forward to their remodel. Great place to stay.
Yöpyi 2 yötä lokakuussa 2023
Jennifer vastasi 28.10.2023
Thank you Karson for the 5 out of 5. we Had a re great too. Can't wait to see ya when you come check the new rooms out. Until next time

10/10 Loistava

Janice

Yöpyi 1 yön lokakuussa 2023
Chantae vastasi 11.11.2023
Thank you for choosing The Federal Hotel. We appreciate your feedback!

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2023
Chris Brown vastasi 18.10.2023
Hello Andrew, We are pleased to see the 5/5. We can't wait to host you and your family again.

8/10 Hyvä

Bruce

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Could us a little updating. Lobby ,casino restaurant updated
Yöpyi 1 yön lokakuussa 2023
Jennifer vastasi 28.10.2023
Thank you for staying with us Bruce, hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.

8/10 Hyvä

Gaylene

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient to historic Carson city downtown district
Yöpyi 2 yötä lokakuussa 2023
Jennifer vastasi 9.10.2023
Thank you Gaylene for giving us a 4 out of 5. We are glad you enjoyed your stay and hope you come see us again after we get the remodel done in mid march. Thank you again until next time.

8/10 Hyvä

Lisa

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä syyskuussa 2023
Maryann vastasi 4.10.2023
Thank you Lisa for the 8 out of 10. We are glad to see that you had a pleasant stay at our hotel. We hope to see you again soon.

8/10 Hyvä

James

Yöpyi 2 yötä syyskuussa 2023
Chris Brown vastasi 18.10.2023
Thank you for taking the time to complete our survey. We are glad that we can provide a great experience for you and your family. We look forward to hosting you again soon.

6/10 OK

Kenneth

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Room too small. Overpriced for a casino hotel
Yöpyi 3 yötä syyskuussa 2023
Maryann vastasi 26.9.2023
Thank you for your review Kenneth.

10/10 Loistava

GEORGE

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä syyskuussa 2023
Jennifer vastasi 28.10.2023
Thank you for staying with us George, and for giving us a 10 out of 10. We hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.

10/10 Loistava

Shawna

Yöpyi 2 yötä syyskuussa 2023
Maryann vastasi 26.9.2023
Thank you Shawna for the 10 out of 10. We are glad that you enjoyed your stay and hope to see you again soon

8/10 Hyvä

Marilyn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Outstanding staff
The rooms are older and need some work. They were semi clean. The floors needed to be vacuumed and my t.v. did not work even after the assistance of one of the employees. The front desk employees were very nice and accommodating.
Yöpyi 2 yötä syyskuussa 2023
Front desk vastasi 19.9.2023
Thank you for your review.We will be renovating our rooms in the coming months.Your feedback is greatly appreciated.

10/10 Loistava

Susan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel staff very nice and helpful. Room was clean and bed comfortable. Hotel conveniently located.
Yöpyi 2 yötä syyskuussa 2023
Mak vastasi 17.9.2023
Thank you for your feedback. We are glad to hear you've enjoyed your stay. We would love to hear more from you on your next visit. Have a good night. :)

10/10 Loistava

luis

Yöpyi 1 yön syyskuussa 2023
front desk vastasi 16.9.2023
Thank you Luis for taking the time to give us feedback. We look forward to you visiting again and have a great weekend.

8/10 Hyvä

MYUNG JU

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
In general staffs are very kind, but there are noisy problems because my room is next by Landry and ac sound as well.
Yöpyi 1 yön syyskuussa 2023
Maryann vastasi 17.9.2023
We are sorry to hear that you had a lot of noise issues in your room and we would most definitely have been able to move you to a different room if you had wanted it. Although there was a noise issue we are appreciative of the 4 out of 5 rating you gave us and are also glad to hear that the staff was pleasant. We would enjoy seeing you stay again and can definitely give you a room in a different location if you do decide to come stay with us again.

8/10 Hyvä

Terri

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The young man that checked us in ( forgot his name) was professional and very friendly and upbeat! Two thumbs up
Yöpyi 1 yön syyskuussa 2023
Maryann vastasi 14.9.2023
Thank you Terri for the 4 out of 5. We are glad that you had a good experience here at The Federal Hotel and I will definitely let Chris our general manager know that you thought he was very professional, friendly, and upbeat. We hope to have you come stay with us again soon.