Carterway Heads Hotellit

”Great hotel for the money. Room was better than a lot of Premier Inns these days. Very helpful staff. Would stay again. ”

”Wonderful location, comfortable stay”

”The entrance to check in was not obvious from the outside when we arrived and the hotel is isolated in its location. However, staff were friendly, the room was clean and comfortable and the breakfast was good.”

”We had a lovely 2 day break at the Park Head Hotel. Everyone was so welcoming and friendly. Breakfast and dinner were delicious and top quality. Our dog, Tilly was well looked after too. Barnard castle and the surrounding area are beautiful with some great walks along the river.”

”Very helpful staff. Lovely location. Perfect for what we needed.”

”It was a definite 5 star for us.”

”Beautiful venue. Menu fairly limited and expensive but dining room experience was lovely. Room well appointed but dispensers didn’t work and the tv was tricky to operate.”

”Check in was quick and easy. Staff were helpful and polite, even moved me from a room in the inn to an annexe room so I could be away from noise from bar. Also had a very good breakfast which is extra but excellent value for money. Definitely recommend it hotel and breakfast.”

”Clean and friendly staff ”

”Definitely not a 4 star property. It was decent but not great. It is the only place I've ever stayed where the wifi signal doesn't even reach the 2nd floor - we couldn't use it at all. The floor squeaked and creaked with every step. I understand that it's an older building but it wasn't ideal.”

”Basic hotel with basic amenities. Hotel and rooms need upgraded.”

”Liked all”

”The room was really warm even after adjusting the thermostat. Price of meals and drinks were fair. The staff great.”

”Great night for my brother and sis inlaw's birthdays.”

”For the last 2 times we were checked in by a staff member who was not customer service or caring at all!! Very cold and not willing to help in any way. The first time we had 4 suitcases to take to our room and outside the hotel there was an airport trolley. My husband loaded it and as we passed the desk were told we couldn’t take it to the room. We had planned to bring it straight back down stairs. The second time my husband booked the room for me and didn’t realise it was in his name. She...

”The Gentleman working at reception was so kind, helpful, funny and responsive - plus the room was great and comfortable. ”

”Rooms a bit dated but fine and comfortable. Smart TV recently installed which was good addition. Staff very helpful and approachable. Food good. Bar busy as a popular wedding venue. Third stay here and will return again. Good value and great location. ”