Hotellit uima-altaalla - Castle Combe, Chippenham

”Staff Clean Room Breakfast”

”I stayed overnight on Wednesday 3 June. On the Thursday morning I got up to find there was no hot water in my room. I had to wash and shave using cold water. Most unsatisfactory. I went to reception and the staff there was most unhelpful. I asked to make a formal complaint and asked the manager to contact me by phone or email. No follow up has been forthcoming. I feel robbed as I paid quite a high price for the room and in my opinion have not been given the customer service anyone would...

”Nice beautiful building, good facilities. Okayish gym and spa section. Charged t”

”We stayed in the tower suite which was overall lovely room. For that price, I would appreciate if the amenities are a bit nicer. The quality of the shamoo/conditioner was not very good in my opinion. I found the pillows were useless, too airly and too soft, feels like no substance in them. My neck was in terrible pain when I woke up. The pool was nice but I think it would be good to have a booking system. At some point, too many people came and there were not enough room for everyone. The...

”Rooms were clean, staff excellent and good choice at breakfast. Pool looked great but unfortunately weather didn’t allow us to sit by it and enjoy- maybe another time!”