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Arvostelut: The St. Regis Goa Resort

5 out of 5
The St. Regis Goa Resort
Mobor Cavelossim, Cavelossim, Goa

Arvostelut

9,6

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 423 kautta 523 arvostelua" "
Arvosana 8 - Hyvä. 77 kautta 523 arvostelua" "
Arvosana 6 - OK. 10 kautta 523 arvostelua" "
Arvosana 4 - Huono. 3 kautta 523 arvostelua" "
Arvosana 2 - Hirveä. 10 kautta 523 arvostelua" "

9,8/10

Siisteys

9,6/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,6/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Vesa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

10/10 Loistava

bipin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
fantastic hospitality - extremely friendly and helpful staff everywhere whether it was front office, in Miri or housekeeping. Large property over 50 acres with a beautiful lagoon, clean uncrowded beach and lots of activities for kids and adults. used the laundry service also which was exceptional.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Priya

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
What can I say about St Regis Goa?! We stayed here to celebrate my Husband’s birthday in style and we were not disappointed. Everything was to perfection, from the minute we entered the gates of the hotel to the taxi that dropped us off to the airport, we loved each and every minute of our time. We were respected, doted upon, well looked after in all aspects of our stay and the service was always with a bright beaming smile. Our Butler was exceptional and so was the entire spa and service team. Nothing seem to be too much for them and there were elements of surprises planned for us which were not asked for but very much appreciated. We truly had the time of our lives at our first St Regis property, and we couldn’t be happier to one day return and see some friendly faces. We truly appreciate and admire the time and effort that went into looking after us and ensuring that we had the best time!
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

GURJIT

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pros: The Manor restaurant with special shout out to Naresh, Joytiprakash, Gautam and Sumit. They made our stay special. All the staff are very courteous and friendly. Negs: Even after we had asked prior to booking, to ensure no disruption to our stay, there was work and filming for their website which meant loss of 2 days of the Manor pool and private beach. Miri restaurant remodel has meant loss of all character and style. Food was poor and feel is now of a local coffee shop. Real shame as was full of character and style when it was under the Leela banner. Butler was a waste, saw at start and then by chance on the last day.
Yöpyi 7 yötä huhtikuussa 2024

10/10 Loistava

Krithi, Silver Spring

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Exceptional staff and outstanding service
Yöpyi 4 yötä huhtikuussa 2024

8/10 Hyvä

Mahesh

Yöpyi 2 yötä huhtikuussa 2024

8/10 Hyvä

Gurdeep

Yöpyi 4 yötä tammikuussa 2024

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing food and views
Yöpyi 2 yötä tammikuussa 2024
Satish Kumar, General Manager vastasi 22.1.2024
Dear Guest,Thank-you for taking the time to leave us this lovely review. We are delighted to know that you had a memorable time.We hope to welcome you back soon again.Warm Regards,Satish KumarGeneral Manager

10/10 Loistava

Ian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was simply amazing. Wonderful staff, place and a New Year’s Eve party with is outstanding
Yöpyi 3 yötä joulukuussa 2023
Satish Kumar, General Manager vastasi 22.1.2024
Dear Ian,Thank-you for taking the time to leave us this lovely review. We are delighted to know that you had a memorable time.We hope to welcome you back soon again.Warm Regards,Satish KumarGeneral Manager

10/10 Loistava

Anshika

Yöpyi 3 yötä joulukuussa 2023
Satish Kumar, General Manager vastasi 22.1.2024
Dear Anshika,Thank you for choosing to stay with us at The St. Regis Goa Resort. We hope to welcome you back soon for another memorable experience.Warm Regards,Satish KumarGeneral Manager

2/10 Hirveä

Avinash

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property ruined our honeymoon. My wife and I both got food poisoning from the hotel food, which killed an entire 48 hours. Tennis courts are in disrepair, no available pros, no new balls or rackets, no tennis ball machine. Half the resort is undergoing maintenance. It is impossible to leave the hotel in a safe manner, unless you pay for the BMW service (which we were willing to do- was unavailable most of the time). The third party car service that the hotel offers as an alternative is unprofessional, unsafe, and unsanitary. Because of renovations, the entire salon was moved to a single room, with an unprofessional an un-attentive staff member running it. It was abundantly clear that the massage therapists at the spa are not trained in any way - experienced the single worst massage of my life here. There were two staff members that made the experience worse due to their flagrant unprofessionalism: 1) Kanika - a “junior manager” of the property. Three days before we left we brought up the safety concerns with the transportation. She apologized and told us she would have a resolution for us the following day. Not only was there no resolution, she didn’t even reach out with an update. 2) Arushi - the property manager who thought a $250 discount (on a $5K USD trip) would make up for the disappointments. She tried nickel- and diming us on our way out, and had the gall to ask us to return to the property. Expedia allows 1500 char, but there were many more problems.
Yöpyi 4 yötä joulukuussa 2023
Satish Kumar, General Manager vastasi 27.12.2023
Dear Avinash,Thank-you for taking the time to leave us this review. It seems that your entire stay experience was not as per the expectations and we apologize for that. Yes, the resort was under months-long renovation, with a view to enhance guest experience in the long term. It hasn’t been easy for the teams too, as they have continued to brave the odds while they take care of guests. We are happy to let you know that the renovations are now complete and we have a gorgeous new pool, guestrooms, refurbished event spaces and 2 new restaurants. We were sorry to learn about the experience with transport, and as you rightly mentioned, this is part of our third-party services, We have noted your points regarding the Spa experience, though, and have addressed this directly with the teams. We would like to welcome you back for a much more elevated experience the next time. With our new spaces and engaged teams, we hope we will be able to offer an authentic St. Regis experience. Warm Regards,Satish KumarGeneral Manager

10/10 Loistava

Tejal, Oakland

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful stay, beautiful property. The staff were always very helpful and attentive. I wish there were more dining options, but the property is under renovation, so I’m sure there will be improvements soon.
Yöpyi 3 yötä marraskuussa 2023
Satish Kumar General Manager vastasi 22.12.2023
Dear Tejal,Thank-you for taking the time to leave us this review. We are delighted to share with you that our renovations are now concluding and we are unveiling two brand new outlets for you to try on your next visit. Miri is our All Day Dining and Oliveto, opening in mid-January will serve the most delicious Italian cuisine. Look forward to welcoming you back. Warm Regards,Satish KumarGeneral Manager

8/10 Hyvä

Kiran

Still being renovated staff very good and friendly but limited dining till renovation completed had to eat outside most times breakfast excellent.
Yöpyi 5 yötä lokakuussa 2023
Satish Kumar, General Manager vastasi 8.12.2023
Dear Kiran,Thank-you for the note about our teams….they have enjoyed taking care of you. We are happy to note you enjoyed our breakfast spread. We do hope to welcome you back for a much more enhanced stay experience in the near future. Our new All day dining restaurant Miri is ready to open soon with buffet lunch and dinner, along with outstanding Sunday Brunches. Warm Regards,Satish KumarGeneral Manager

10/10 Loistava

Shamli

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The overall service was exceptional. The resort felt like a getaway with curated services for our needs. The seaside grill and spa services were fabulous. We had lunch 3 times at the same restaurant and two days of spa services. The breakfast set-up was wonderful. This resort felt like a vacation.
Yöpyi 2 yötä lokakuussa 2023

10/10 Loistava

Swatee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Peaceful, natural, amazing staff and facility. The butler service is great!
Yöpyi 3 yötä syyskuussa 2023
Satish Kumar vastasi 30.9.2023
Dear Swatee,Thank you for taking the time to leave us this lovely review. We are so glad that you enjoyed your time with us and our hosts were able to enhance your holiday experience with their warm service. Our butler service is one that we, as a St. Regis brand take pride in. It is intuitive and attentive and is always appreciated by guests. We can’t wait to welcome you back and hope you are Goa bound soon againWarm Regards,Satish KumarGeneral Manager

10/10 Loistava

RAJESH

Yöpyi 1 yön elokuussa 2023
Satish Kumar vastasi 1.9.2023
Dear Rajesh, We greatly appreciate your positive rating and are delighted to know that you had an enjoyable stay with us. We now look forward to welcoming you back. With kind regards,Satish Kumar

10/10 Loistava

sambhu

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was perfect
Yöpyi 3 yötä elokuussa 2023
Satish Kumar vastasi 22.8.2023
Dear Guest,Thank you for taking the time to review our resort and we are glad to hear you had a wonderful stay experience. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Best regards,Satish KumarGeneral Manager

10/10 Loistava

Breena

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff, service, food, and property are all amazing. What a great experience this place was. Yes, this is quite south in Goa, but you will not want to or need to ever leave the resort!
Yöpyi 4 yötä heinäkuussa 2023
Satish Kumar General Manager vastasi 19.7.2023
Dear Breena,Thank you for this glowing review.We are so glad that you enjoyed your time with us and decided to have a family vacation here in pristine South Goa.We can’t wait to welcome you back and hope you will visit us soon again. Warm Regards,Satish KumarGeneral Manager

10/10 Loistava

Edward

Yöpyi 3 yötä huhtikuussa 2023
Satish Kumar General Manager vastasi 17.4.2023
Dear Sandipan,Thank you for taking the time to review our resort and giving us a perfect 10/10 rating. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Warm Regards,Satish KumarGeneral Manager

10/10 Loistava

Roger

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The property is in a great position. The rooms need modernising and updating. We had a lagoon suite that was tired. We understand that there is a programme to update.
Yöpyi 8 yötä maaliskuussa 2023
Satish Kumar General Manager vastasi 7.4.2023
Dear Roger,Thank you for leaving us this helpful review. Our resort is going through a phased renovation shortly with an aim to enhance the guest experience. We are grateful for the three decades of legacy and heritage that our hotel comes with, but we also understand that there is a need for a few retouches in order for it to reflect the essence of our brand. As an esteemed St. Regis guest, you have every right to expect it. Looking forward to welcoming you back soon again for a much more revitalized look and feel towards the end of this year. Warm Regards, Satish Kumar General Manager

10/10 Loistava

Ishap

Yöpyi 2 yötä maaliskuussa 2023
Satish Kumar vastasi 3.4.2023
Dear Guest,Thank you for taking the time to review our resort. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Best regards,Satish KumarGeneral Manager

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä maaliskuussa 2023
Satish Kumar vastasi 29.3.2023
Dear Guest, Thank you for your excellent review of The St. Regis Goa Resort and we are delighted to know that you had a comfortable and enjoyable stay with us. Thank you once again and we now look forward to welcoming you back.Kind regards, Satish Kumar General Manager

10/10 Loistava

anubhav

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing property with so any activities for kids. Plus a super clean beach.
Yöpyi 3 yötä maaliskuussa 2023
Satish Kumar General Manager vastasi 9.3.2023
Dear Mr. Anubhav,Thank you for choosing to stay with us at The St. Regis Goa Resort.My team and I are delighted with the exquisite review that you have taken the time to write. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are glad to hear that you and your family enjoyed the activities and experiences of our St. Regis Family Traditions which are tailored to younger guests and their families.We are proud of having guests such as yourself who are ambassadors of the resort and shower us with so much appreciation.We would be pleased to serve you again should you visit Goa again.Sincerely, Satish Kumar General Manager

10/10 Loistava

Philip M

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Absolutely Incredible Experience
We had such an incredible experience! We couldn’t believe how nice and accommodating the staff was. They went so above and beyond with everything!
Yöpyi 4 yötä helmikuussa 2023
Satish Kumar General Manager vastasi 27.2.2023
Dear Mr. Philip M, Thank you for choosing to stay with us at The St. Regis Goa Resort.My team and I are delighted with the exquisite review that you have taken the time to write. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Our hosts are definitely our biggest assets, and I am delighted to see your appreciation for them. It is always a source of encouragement for the team when a guest recognizes them and their efforts. I am glad that you got to experience so many aspects of the resorts and got to experience our signature rituals firsthand.We are proud of having guests such as yourself who are ambassadors of the resort and shower us with so much appreciation.It would be our pleasure to serve you again should you visit Goa again.Sincerely, Satish KumarGeneral Manager

8/10 Hyvä

Vignesh

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful beach resort in South Goa with a golf course, immaculately maintained gardens and access to one of the cleanest and most serene beach in Goa. Courteous and attentive staff who take every effort to make guests feel special was impressive. Italian and Pan Asian food in their signature restaurants was exceptional. The North-Indian fare has much to improve considering they are based out of India! Beware of loud and brash weddings in the resort that take away the calmness of a stroll by the beach or the untouched serenity of a sunset which are the soul of a South Goan Beach. To best enjoy this gem of a St. Regis resort in India, it is best to check first with the front desk about scheduled weddings and avoid those days.
Yöpyi 3 yötä helmikuussa 2023
The St. Regis Goa Resort vastasi 20.2.2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.We apologize for the inconvenience caused to you during your stay and we have shared the feedback with our leadership team.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Loistava

Angad

Yöpyi 2 yötä helmikuussa 2023
Satish Kumar, General Manager vastasi 23.2.2023
Dear Guest,Thank you for taking the time to review our resort.We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Best regards,Satish KumarGeneral Manager

10/10 Loistava

Ajay

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä tammikuussa 2023
Satish Kumar General Manager vastasi 6.3.2023
Dear Mr. Ajay, Thank you for taking the time to review our resort. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Sincerely, Satish Kumar General Manager

10/10 Loistava

Robert

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Taking into account the accommodation, the service, the location and the setting, this is the best hotel I have stayed in. The grounds are immaculate and beautifully planted. The beach is gorgeous and the pool is lovely. Eating and drinking at the resort is expensive but there are many restaurants nearby that are more reasonable.
Yöpyi 7 yötä tammikuussa 2023
The St. Regis Goa Resort vastasi 20.2.2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Loistava

Binu

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Absolutely stunning experience. A must visit
Yöpyi 4 yötä joulukuussa 2022
Satish Kumar vastasi 30.12.2022
Dear Mr. Binu, Thank you for your excellent review of The St. Regis Goa Resort and we are delighted to know that you had a comfortable and enjoyable stay with us. Thank you once again and we now look forward to welcoming you back.Kind regards, Satish Kumar General Manager

2/10 Hirveä

Mohammed

Yöpyi 3 yötä heinäkuussa 2022

10/10 Loistava

swati

Yöpyi 2 yötä toukokuussa 2022
Satish Kumar, General Manager vastasi 18.8.2022
Dear Swati, Thank you for the top score review! It brings us so much joy to know that you had an enjoyable stay and that our services and facilities met your expectations. Thank you once again and we cannot wait to welcome you back. Kind regards, Satish Kumar General Manager

10/10 Loistava

Dev

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property, friendly staff
Yöpyi 6 yötä huhtikuussa 2022
Satish Kumar, General Manager vastasi 19.4.2022
Dear Dev, Thank you so much for your perfect score review! It is an absolute pleasure to see what a great experience you had with us and we cannot wait to welcome you back. Kind regards, Satish Kumar General Manager

10/10 Loistava

Radha

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Family holiday in Goa
It was a wonderful stay at the Leela! Comfortable and relaxing!
Yöpyi 3 yötä huhtikuussa 2022
Satish Kumar, General Manager vastasi 11.4.2022
Dear Radha, Thank you so much for your perfect score review! It is an absolute pleasure to see what a great experience you had with us and we cannot wait to welcome you back. Kind regards, Satish Kumar General Manager

10/10 Loistava

Riyaz

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent Stay, Never experienced such house keeping. Dining area staff attitude and hospitality was really outstanding, I dont remeber the names exept of Bikram and Shagun, but everyone in the dining area were very nice and welcoming, they did not have any word except of "YES" and "SURELY" Vincent at the valley parking was also very nice and co operative. All the staff was very nice, humble and co operative and ready to assist round the clock
Yöpyi 4 yötä maaliskuussa 2022
Satish Kumar, General Manager vastasi 22.3.2022
Dear Riyaz, Thank you for taking the time to review The Leela Goa and for your lavish praises. We are delighted to read that your experience at our resort was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you and we look forward to welcoming you back for many more wonderful stays. Kind regards, Satish Kumar General Manager

8/10 Hyvä

ANUSHREE

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä helmikuussa 2022
Satish Kumar, General Manager vastasi 26.2.2022
Dear Anushree, Thank you for your positive rating of The Leela Goa and we are happy to know that you had a comfortable stay with us. We now look forward to welcoming you back. Kind regards, Satish Kumar General Manager

10/10 Loistava

Vinit

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The best in South Goa
It was a amazing stay and best for those who dont wish to hop places and just relax. Every aspect of the hotel is top class and value for money.
Yöpyi 1 yön helmikuussa 2022
Satish Kumar, General Manager vastasi 26.2.2022
Dear Vinit, Thank you for the brilliant endorsement of your stay with us and I am elated to receive your glowing review of our hotel’s facilities and service. We now look forward to welcoming you back for another perfect stay. Kind regards, Satish Kumar General Manager

10/10 Loistava

Ruturaj

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2022
Satish Kumar, General Manager vastasi 7.2.2022
Dear Mr. Ruturaj, Thank you for your positive review of The Leela Goa and we are delighted to know that you had a comfortable and enjoyable stay with us. We now look forward to welcoming you back. With kind regards, Satish Kumar General Manager

10/10 Loistava

Devesh

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä joulukuussa 2021

2/10 Hirveä

sambhu

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very poor service and staff.. worse experience.. would not recommend to anyone… you order them food, keep on waiting in your room and leave the hotel without having food as hotel does not care to serve you and leave the hotel like this. You should go there if you wish to make your vacation worse. And don’t plan to enjoy your special day here as the services and staff will make your day worse. They will not give you free upgrade even after being an Expedia gold member instead they will ask you extra cost for upgrade… they just need money don’t care about your feelings and emotions with which you have come to spend your days in their property and paid huge dollars for this trip. Guys rather opt for Oberoi property as they are really accommodating for upgrades just on request and they will do everything to make your special day memorable…
Yöpyi 3 yötä joulukuussa 2021
Satish Kumar, General Manager vastasi 27.12.2021
Dear Mr. Sambhu, Thank you for taking the time to share your feedback and for having stayed at The Leela Goa. I am certainly disappointed to read that your experience at our resort did not meet your expectations. Your comments have already been taken up with my team for necessary corrective measures and will also be addressed in our staff training sessions. With regard to the upgrade, please allow us to explain that the eligible room category for upgrade as per Expedia entitlement was not available. The Club is not part of the upgrade program and hence we offered you this category at a nominal surcharge. Thank you once again for your understanding and we do hope that you will give us another opportunity to provide you with a more positive impression. Yours sincerely, Satish Kumar General Manager

2/10 Hirveä

sambhu

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very poor service.. leela has become more like a marriage place and not a fit if you plan to relax on your vacation and have some peaceful moments with your loved ones. Again above that, the staff will make your vacation worse with their poor services. No upgrade given even after being an Expedia gold member, straight away denial. They want you to pay for the upgrade even if I am eligible to get it at no cost. I have stayed at Oberoi properties many a times. They make your day special as soon as they get to know the occasion. Oberoi even gives you free upgrade just on request. In Leela Goa we had Super delayed deliveries, staff forgetting your requests, restaurant fully packed with marriage guests, orders coming in a hour or even later, worse housekeeping not at all a 5 star level. They don’t care if you have come to celebrate your special day here, they don’t care at all. Never expected such a pathetic service and experience from Leela property. Would never like to visit here again.
Yöpyi 1 yön joulukuussa 2021
Satish Kumar, General Manager vastasi 27.12.2021
Dear Mr. Sambhu, Thank you for taking the time to share your feedback and for having stayed at The Leela Goa. I am certainly disappointed to read that your experience at our resort did not meet your expectations. Your comments have already been taken up with my team for necessary corrective measures and will also be addressed in our staff training sessions. With regard to the upgrade, please allow us to explain that the eligible room category for upgrade as per Expedia entitlement was not available. The Club is not part of the upgrade program and hence we offered you this category at a nominal surcharge. Thank you once again for your understanding and we do hope that you will give us another opportunity to provide you with a more positive impression. Yours sincerely, Satish Kumar General Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Huoneen mukavuus
Yöpyi 5 yötä marraskuussa 2021
Satish Kumar, General Manager vastasi 9.12.2021
Dear Guest, We are happy to know that you overall had a comfortable stay with us. Thank you for taking the time to review our hotel and we look forward to the opportunity of welcoming you back to The Leela Goa. Kind regards,

8/10 Hyvä

Saurabh

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overall very nice stay
Yöpyi 2 yötä marraskuussa 2021
Satish Kumar, General Manager vastasi 9.12.2021
Dear Mr. Saurabh, Thank you for your positive review of The Leela Goa and we are delighted to know that you had a comfortable and enjoyable stay with us. We now look forward to welcoming you back. Kind regards,

10/10 Loistava

keunjeong

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
nice place
I had a lot of fun at leela with beautiful gardens, clean and good waves on the beach, delicious food and kind staff who solve everything.
Yöpyi 3 yötä marraskuussa 2021
Satish Kumar, General Manager vastasi 13.11.2021
Dear Mr. Jeong, Thank you for the brilliant endorsement of your stay with us and I am elated to receive your glowing review of our hotel’s facilities and service. We now look forward to welcoming you back for another perfect stay. Kind regards,

10/10 Loistava

Vinita

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was a very comfortable stay. The staff is excellent and the service is thoughtful. Will definitely recommend their Italian restaurant, Riverside, for amazing food.
Yöpyi 3 yötä lokakuussa 2021
Satish Kumar, General Manager vastasi 13.11.2021
Dear Vinita, Thank you so much for your lovely words! It is a delight to hear about your amazing time with us and thank you for your review. We now look forward to welcoming you back. Kind regards,

10/10 Loistava

VIJAY

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä syyskuussa 2021
Satish Kumar, General Manager vastasi 4.10.2021
Dear Vijay, We greatly appreciate your positive rating and are delighted to know that you had an enjoyable stay with us. We now look forward to welcoming you back. With kind regards,

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2021
Satish Kumar, General Manager vastasi 4.10.2021
Dear Guest, Thank you for your positive review of The Leela Goa and we are delighted to know that you had a comfortable and enjoyable stay with us. We now look forward to welcoming you back. With kind regards,

8/10 Hyvä

Nirmal Kumar

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 1 yön elokuussa 2021

8/10 Hyvä

SANJAYKUMAR

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Ethnic theme lovers would definitely enjoy
The stay was overall very nice. Except a little discomfort at the time of check in and initially at the time of dinner. The resort is widely spread. The F&B Managers were polite and kind to us and tried utmost to fullfill our requirements. Special thanks to Mr. Vimal from the Restaurant Management for his hospitality. Few of thr resort facilites seem obsolete and need upgradation. Restaurants lack vegetarian options. Hence, vegetarians would have a hard time having food at the resort.
Yöpyi 2 yötä elokuussa 2021
Satish Kumar, General Manager vastasi 24.8.2021
Dear Mr. Kumar, Thank you for choosing to stay at The Leela Goa and for taking the time to review our resort. We are pleased to know that you overall had a comfortable stay and that the team, especially Vimal, was able to provide you with an exemplary service. Your feedback has been a very good learning for us and your constructive suggestions have been noted. Thank you once again for your valuable feedback and we look forward to the opportunity of welcoming you back. Kind regards,

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great resort property with individual villas facing the lagoon. Service of the staff members were of top notch quality. Breakfast buffet spread was lavish. On the negative side, swimming pool was inferior considering the luxury standards of the resort. Overall, a wonderful stay at the resort
Yöpyi 1 yön elokuussa 2021
Satish Kumar, General Manager vastasi 12.8.2021
Dear Guest, Thank you for choosing to stay at The Leela Goa and we are delighted to know that you had a memorable stay with us. We are very happy that our services and facilities were to your satisfaction and look forward to the opportunity of welcoming you back to The Leela Goa. Kind regards,

10/10 Loistava

Sanjay

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A fantastic stay at a beautiful resort with a fabulous bunch hosts!
Yöpyi 1 yön heinäkuussa 2021
Shridhar Nair, Vice President - Operations vastasi 26.7.2021
Dear Mr. Sanjay, We are very happy to know that you had a pleasant and enjoyable stay with us. Thank you for taking the time to review our hotel and we look forward to the opportunity of welcoming you back to The Leela Goa. Kind regards,