2/10 Hirveä
Mrs Caroline
Matkusti kumppanin kanssa
30.8.2025
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Most staff were unfriendly, not engaging, majority of them miserable! On check out we had one member of staff smile at us. I've never felt so unwelcome in a hotel.
Checked in and had to ask what time breakfast was, where was our room and pay a £50 holding fee just in case I use room service. That wasn't stated in the booking through the site I booked.
Every question I asked I got an eye roll response. I asked receptionist about the bar and food, she said "menu in the room" (no menu was in our room). I asked how to get to my room, was told "the lift behind you" I looked to see the lift and turned round to say thank you and she was straight on the phone as if my prescence was an inconvenience for her!
I felt like I'd get a better welcome just signing in on a tablet.
Breakfast staff, well, I got to the welcome desk and said my room number, waitress couldn't see it so just said no worries and stared at me, so I asked "do I just help myself? " and she said "yep".
I asked another member of staff where the toast was as I hadn't spotted it, she rolled her eyes and stated "over there!"
The coffee machine broke and I let the same member know and she just looked at me then walked on!
The bed was very uncomfortable and only two pillows provided with no extra in a cupboard, even premier inn have those.
The pillows were lifeless and we had the most uncomfortable sleep!
All in all, I normally walk into hotels and feel welcomed by polite and friendly staff, not here!
Mrs Caroline
Yöpyi 1 yön elokuussa 2025