Dear Jodi, Thank you for your positive feedback regarding your recent stay at Extended Stay America. We're delighted to hear that you found our prices reasonable and that your check-in experience was quick and easy. Providing efficient service and competitive pricing is important to us, and we're glad we met your expectations in these areas. Your satisfaction is our priority, and we appreciate your recognition of our efforts. Thank you for choosing us, and we look forward to welcoming you back in the future!Sincerely,Hotel Management

We are working on starting a new landscaper.

We are sorry that your experience was up to your expectations. We are striving to earn all fives!!!

Thank you for your response! We appreciate you!!

Dear Kimberly, Thank you for your kind words about your stay at Extended Stay America. We are thrilled our friendly staff made your stay exceptional by going above and beyond to exceed your expectations. We strive to create memorable experiences by anticipating your needs and providing excellent service. Thank you for acknowledging our efforts, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Thank you for your response! We appreciate you!!

Thank you for your response! We appreciate you!!

Dear Ahriel, Thank you for taking the time to write a review of your stay. We apologize for not meeting your expectations with the property and for any inconvenience caused by the odor. Ensuring a pleasant stay is our priority, and we regret if we fell short of addressing your concerns promptly and courteously. Your feedback is valuable, and we will address these issues with our team to improve our services. We appreciate your understanding and hope for the opportunity to welcome you back for a better experience.Sincerely,Hotel Management

We strive for fives!! Please share with us what was not at a "5". TY!

TY! for your kind review!!

TY! for your kind review!!

Dear Avaneesh, Thank you for choosing Extended Stay America and for this outstanding review! Your appreciation for our cleanliness and ambiance is heartening. We eagerly await your return and promise to make your next visit enjoyable. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

TY! for your kind review!!

Dear Mark, Thank you for sharing your experience. We apologize for any inconvenience caused by the unavailability of breakfast. Your feedback will be shared with our team for future improvement. We also regret the odor issues in your room and appreciate you bringing this to our attention. We will ensure thorough cleaning by our housekeeping team. We're committed to enhancing our services and hope to provide you with a better experience in the future.Sincerely,Hotel Management

Due to Solar eclipse, Guardians opener and several other area events we were overbooked by the third parties. We apologize for the inconvenience and are working with our partners to prevent this in the future.

TY! for your kind review!!

We have no Russian Girl on staff? It is policy to exchange towels. Our bath towels are standard bath towel size.

We apologize for the missed housekeeping. We are working with new staff members to get them up to par. We appreciate your feedback so that we may improve in the near future.

Thank you for your response! We appreciate you!!

Thank you! we look forward to serving you in the near future!

Any info on which particular room/area is appreciated. TY, for your feedback.

Thank you Crystal!!!

Dear James, We are truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for the cleanliness issues you encountered in your room. This does not reflect the high standards we strive to maintain. We understand the importance of a clean and comfortable environment and regret falling short on this occasion. Your feedback is invaluable, and we are taking immediate steps to address these concerns and ensure that our rooms meet the expectations. We want to invite you to give us another chance to provide you with the exceptional stay you deserve. We appreciate your understanding and hope to welcome you back for a much-improved experience.Sincerely,Hotel Management

Thank you for your response! We appreciate you!!

Dear Monique, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening about the cleanliness and maintenance issues you encountered. Please know that this does not reflect the standard of service we strive to provide. We're committed to addressing these concerns promptly and thoroughly to ensure a more enjoyable experience for our guests in the future. Your feedback is invaluable to us, and we will use it to improve our services. We hope you'll consider giving us another chance to provide you with a better experience. Your satisfaction is our top priority, and we look forward to the opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Verdi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Thank you! We appreciate your review. We look forward to serving you again soon.

We strive for Fives! Let us know what we can improve upon- Thank you!

Any feedback on your stay is appreciated. We strive to improve in every area. TY for your review!

Dear Sarah, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issues you encountered during your stay. Your feedback is important to us, and we will address the cleanliness concerns to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Jessica, Please accept our apologies for the inconvenience and disappointment you experienced with us. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in the areas you outlined. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely,Hotel Management

Dear Amanda, Thank you for your feedback regarding your stay at our hotel. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconveniences you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

Dear Jane, Thank you for your gracious review of Extended Stay America. We are glad that you were pleased with your spacious and clean room. We are thrilled that your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management

Dear Eric, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

We strive for 5's. Any details on why your visit was not up to par would be appreciated.

Mercedes thank you for the feedback. We wish all reviews to be a "5 out of 5". Our rooms are inspected by a quality inspector and we strive to provide clean and comfortable rooms for everyone.

Thank you for the kind review. We look forward to serving you soon!

Thank you for your Review! We look forward to seeing you again soon!!

We strive for Fives! Let us know what we can improve upon- Thank you!

Dear Jessica, Thank you for taking the time to write a review. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. You were not charged anything since it was a canceled reservation by the third party itself.Sincerely,Hotel Management

Dear Rohan, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted room not meeting your expectations and for the inconvenience caused by switching multiple rooms. Also, we regret the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for.Sincerely,Hotel Management

Ty for your kind review. We look forward to serving you for your next stay! Have a great day!

We would love to hear feedback on how we missed the mark in providing you a "5" for your review. We strive to hit that mark for each and every review.

Dishpacks/silverware are available free upon request. The other extended Stay off of Grayton road charges for their dishpacks. We have it posted in several areas by the front desk and inside each room that it is free upon request. We also have vending by the front desk area.

We strive for Fives! Let us know what we can improve upon- Thank you!

We strive for Fives! Let us know what we can improve upon- Thank you!

Dear Louis, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

I would like to receive some feedback as to why your stay was only a one star. We strive for a 5 star stay for all of our guests.