Residenssit – Colle di Val d'Elsa

”The environment, building, views and breakfast are excellent. But a huge problem is that they advertise a room that does not even exist in reality! We booked a 20 m2 Superior room with balcony, hill view and king size bed. What we got was a cramped 11 m2 room with a queen bed, which they sell as ”for single use”. What they said is that none of the 20 m2 superior rooms have a balcony or a hill view (both of which are must-haves in a place like Colle di Val d’Elsa). No refund or other compensation...

”Excellent service! Great communication. A beautiful set up for our family with two rooms. Very accommodating and we loved the slippers. Elevator was great for luggage. A must stay in a beautiful and centrally located area.”

”Personale gentile, struttura ottima”

”Lovely place to stay in Siena. View was excellent and Viola was helpfull and nice”

”Mainio hotelli upeiden maisemien keskellä. Palvelutaso ja siisteys kiitettäviä. Hotellin uima-allas lisäsi positiivista mielikuvaa. Sijainti syrjäinen, toki pääväylän läheisyydessä. Lähimpään kauppaan matkaa 3-4 km. Autolla liikkujille suositeltava hyvä hotelli.”

”Excelent!”

”Not very good hosts. They don’t speak English and they don’t help accomodate guests for issues out of their control. I would stay away very poor customer service ”

” Good: spacious room, friendly owner who is responsive to all your questions, amazing breakfast, okay WiFi, and free parking. Bad: free parking is 300m away from the property, google map is not updated yet of the recent changed ( one way) and one way signage too small and need more cups and pots inside the room(Owner gave us some pots to use). Overall, the stay was lovely with picturesque views in both morning and evening.”