Very Disappointing Stay – Not Worth the Price
We booked a premium suite for two nights at $600 CAD per night and were extremely let down. The room was dirty, the bed damaged, no basic amenities (no hairdryer, toothbrushes, or water), and we had to ask for everything. The bathroom fan didn’t work, and the space felt unclean.
Most staff were dismissive, making us feel like we were exaggerating. Only Mary at the front desk was kind and helpful. When we asked to change rooms, we were told nothing was wrong.
The manager’s attitude at checkout was the worst part. Despite saying we were on vacation and just wanted to feel good, he spoke with a harsh tone and told us, “You just don’t like to be challenged.” As women visiting from abroad, we left feeling disrespected, awkward, and very unwelcome.