Dear Ms Krista, Thank you for having taken the time to review for us on Expedia. We are pleased to know your stay with us was a truly great memorable experience, enjoying our amazing pool as well as private beach. We could not be more pleased to know that our staff has made your vacation good memorable experience. It really encourages us to continue trying to exceed our guests’ expectations and keeps giving us the passion to go beyond every guest satisfaction. Once again, thank you very much and we do hope to get a chance to welcome you back very soon. Regards, The Pearl Hội An, a Festa Hotel & Resort Management Team.

Xin Chao Our valued guest,Thank you for choosing to stay at Citadines Pearl Hoi An. We are incredibly grateful that you took the time out to share this review with us.First of all, on behalf of the hotel management, we would like to sincerely apologize for the unexpected experience during your stay.With the desire to learn and improve our quality of customers service better, we always recognize your valuable comments.Once again, I would like to sincerely apology on behalf on The Resort Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel with a better experienceBest regards,

Dear Nate,Thank you very much for spending your precious time to write feedback of your recent stay at the hotel. It is a pleasure to hear that you had an enjoyable time with us, especially you had a chance to try most of our highlighted facilities during the stay. Rest assured that at Citadines Pearl Hoi An, we will continue working hard to create incredible and memorable experiences for our guests. We look forward to welcoming you again soon at Citadines Hoi An. Sincerely Yours, The Resort Management

Dear Martin,Thank you very much for spending your precious time to write feedback of your recent stay at the hotel. It is a pleasure to hear that you had an enjoyable time with us. Rest assured that at Citadines Pearl Hoi An, we will continue working hard to create incredible and memorable experiences for our guests. We look forward to welcoming you again soon at Citadines Hoi An. Sincerely Yours,

"Xin chao", a warm greetings from Citadines Pearl Hoi An. Thank you for staying at Citadines recently, we hope you enjoyed your stay with us. We were particularly happy to welcome you in our hotel during these unprecedented times. Highly appreciate for your feedback about the hotel. And of course, there were some minus points that we need to improve. We look forward to welcoming you again soon Sincerely yours!The Hotel Management

Dear Jennifer, We are delighted to have been your chosen hotel during your recent stay in Citadines Pearl Hoi An. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback and ratings. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Citadines Pearl Hoi An and we hope you choose to create more memories with us whenever your travels bring you back to Hoi An.Sincerely yours! The Hotel Management!

Dear Tracey, We are delighted to have been your chosen hotel during your recent stay in Citadines Pearl Hoi An. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback & ratings. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Citadines and we hope you choose to create more memories with us whenever your travels bring you back to Hoi An.Best regards,The Hotel Management

Dear guest,Thank you for taking the time to leave us a review. At a very outset, please accept my sincerest apologies for certain challenges occurred during your stay that unfortunately turned the first time experience at our property to be not as satisfactory as it should have been.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Hotel Management!

Dear Debbie, "Xin chao", a warm greetings from Citadines Pearl Hoi An. Thank you for staying at Citadines recently, we hope you enjoyed your stay with us. We were particularly happy to welcome you in our hotel during these unprecedented times. Highly appreciate for your nice reviews & compliments about the hotel. And of course, there were some minus points that we need to improve. We look forward to welcoming you again soon Sincerely yours! The Hotel Management

Dear Shiharsan,Thank you for taking the time to leave us a review. We are thrilled to hear you had an amazing experience with our Citadines. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Hotel Management

Dear Ms. Susan,Thank you for taking the time to leave us a review. We are thrilled to hear you had an amazing experience with our Citadines Pearl Hoi An. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Hotel Management

Dear Myeonjun,Thank you for your positive feedback! We are thrilled to hear that you found our hotel excellent. Providing a great experience for our guests is our utmost priority.If there are specific aspects of your stay that you particularly enjoyed or if there's anything specific you'd like to share, we would love to hear more about it. Your feedback helps us maintain and improve the quality of our services.We appreciate your choice to stay with us, and we look forward to the pleasure of welcoming you back to our excellent hotel in the future.Best regards,

Dear Sangwon,We're thrilled to hear that you found our resort to be excellent. Providing our guests with a wonderful experience is what we strive for, and we're delighted that we could meet your expectations.Your positive feedback is truly appreciated. If there's anything specific you'd like to highlight or if there are any suggestions you have for us to further enhance our services, please feel free to share.We look forward to the pleasure of hosting you again at our excellent resort in the future.Best regards,

Dear Sally,Thank you for taking the time to share your wonderful feedback about your recent stay at Citadines Pearl Hoi An! We are thrilled to hear that you had a very good experience and that you enjoyed the beautiful pool and our clean facilities.Our team is dedicated to providing exceptional service, and we're delighted that you found our staff to be very friendly. It's also great to know that you enjoyed our breakfast offerings.Your positive comments are truly appreciated and will be shared with our team. We look forward to the opportunity of welcoming you back for another fantastic stay at Citadines Pearl Hoi An.If there's anything else you'd like to share or if you have any suggestions, feel free to let us know.Thank you once again for choosing us!Best regards,Citadines Pearl Hoi An

Dear Beomjun,Thank you for your rating! We're delighted to hear that you found our resort to be good. Providing our guests with a pleasant and enjoyable experience is our top priority.If there are any specific aspects you particularly enjoyed or if there's anything else you'd like to share, please feel free to let us know. We appreciate your choice in staying with us and hope to have the pleasure of welcoming you back in the future.Best regards,

シタディーンパールホイアンにご宿泊いただきありがとうございます。

Dear Louise,Thank you for taking the time to share your positive experience at The Pearl. We're delighted to hear that you found it to be a great place for families with clean and tidy rooms, modern amenities, and a well-maintained pool area. We're pleased that the staff was friendly and helpful with local recommendations, contributing to a positive stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future. If there's anything specific you enjoyed or if you have any suggestions, feel free to let us know.Safe travels!

Dear valued Guest,Thank you for sharing your positive feedback about our hotel. We are delighted to hear that you enjoyed the nice rooms, pool area, and the beautiful beach location. We appreciate your acknowledgment of the cleanliness and overall atmosphere.We understand that the location outside the city center may have its pros and cons, and we hope that despite being outside the city center, you found the surrounding area and beach to be a peaceful and relaxing setting.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another pleasant stay in the future. If there's anything specific you enjoyed or if you have any suggestions, feel free to let us know.Safe travels!

Dear Hyungjin,Thank you for choosing to stay at Citadines Pearl Hoi An, and for taking the time to share your wonderful 5-star review with us! We hope to have the pleasure of hosting you again in the future. If you ever plan to return to Hoi An, don't hesitate to reach out to us. We'll be here to ensure your next visit is just as enjoyable as this one.Thank you once again for choosing Citadines Pearl Hoi An, and we look forward to welcoming you back soon!Warm regards,Nguyen Xuan HaCitadines Pearl Hoi An

Dear Guest, Thank you for your kind feedback and we would like to welcome you back in the near future.Kind regards, Davidson Joseph General Manager

Dear Guest, Thank you for your kind feedback regards with our Hotel Beach & Pool being recognized.We would like to welcome you back again in the near future. Kind regards, Davidson Joseph General Manager

Dear Ann, Thank you for your excellent review of our Hotel.We would like to welcome you back again in the near future.Kind regards, Davidson Joseph General Manager

Dear Guest, Thank you for your kind feedback and we would like to welcome you back in the near future.Kind regards,Davidson Joseph General Manager

Dear Mr/Ms. MariaWarmest greetings from Citadines Pearl Hoi An, Thank you very much for choosing our hotel to stay in. We’re so happy your visit to Citadines Pear Hoi An went so smoothly. Thank you for giving us nice compliments. We will try to upgrade the quality of the hotel more in the future.Once again, we are genuinely thankful for your time to give us encouraging feedback which will help us constantly keep up our service we hope to welcome you back again in the near future. Best regards, Citadines Pearl Hoi An Team

Dear Guest, Thank you for your kind feedback and we would like to welcome you back in the near future.Kind regards,Davidson JosephGeneral Manager

Dear Guest, Thank you for sharing your experience at our property. We appreciate your feedback and apologize for any inconveniences you encountered during your stay. Please know that we take your concerns seriously and will address them with our team.We strive to provide the best possible experience for all of our guests, regardless of their nationality or group size. We understand the importance of clear communication and will work on improving the English proficiency of our staff to better assist our international guests.Regarding the facilities in the room, we apologize for the lack of furniture on the outdoor balcony and limited furniture in the lounge area. Your feedback is valuable to us, and we will review our room offerings to ensure a comfortable stay for all our guests.We would like to welcome you back in the near future.Kind regards,Davidson JosephGeneral Manager

Dear Mr/Ms. BonKyuWarmest greetings from Citadines Pearl Hoi An, Thank you so much for choosing to stay with us and taking your precious time in giving us this review. We are glad to know that you enjoyed our resort and staff service. We're delighted that you enjoyed our pool facilities. We would like to thank you all for giving Citadines Family this opportunity to serve and it has been our privilege to do so during your stay.We thank you again and we will be anxiously looking forward to your next visit.Best Regards,Citadines Pearl Hoi An Team

Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the limited restaurants and shops at the property. We appreciate your feedback and will work on improving the availability of services in the future. We are glad to hear that the new manager, David, made a positive impression on you and we will ensure that his efforts contribute to enhancing your overall experience. We understand that the language barrier was challenging and we will work on improving the communication skills of our staff to better serve our guests. We are pleased to know that you enjoyed the amazing pool and the great breakfast options, although we apologize for the limited changes in the daily menu and the slow replenishment of food. We will take note of this feedback and make an immediate improvement.We would like to welcome you back again in the near future.Kind regards,Davidson JosephGeneral Manager

Dear Guest, We appreciate your feedback regarding the impact of COVID-19 on the hotel's facilities and surrounding amenities. We understand that the current situation has greatly affected many businesses, including ours.We acknowledge your observations about the need for improvements, such as repainting and repairing pathways. Our team is working diligently to ensure these issues are addressed promptly. We appreciate your kind words about our helpful and pleasant staff, as well as our diligent gardening team.We share your optimism for the return of tourists and the revival of business in the future. As the situation improves and restrictions are lifted, we look forward to providing a fully immersive and enjoyable experience for our guests with a range of facilitiesKind regards,Davidson Joseph General Manager

Dear Mr/Ms. AnonymousWarmest greetings from Citadines Pearl Hoi An, Thank you so much for choosing to stay with us and taking your precious time in giving us this review. We are very sorry about the problem that happened to you. We will strive to improve the quality of the facilities and staff in the future so that you will feel more comfortable on your next visit.Your review will motivate our staff to try harder to provide the best service for our guests. We would like to thank you all for giving Citadines Family this opportunity to serve and it has been our privilege to do so during your stay.We thank you again and we will be anxiously looking forward to your next visit.Best Regards,Citadines Pearl Hoi An Team

Dear Mr/Ms. ArghyaWarmest greetings from Citadines Pearl Hoi An, Thank you so much for choosing to stay with us and taking your precious time in giving us this review. We are glad to know that you enjoyed our resort and staff service. We're delighted that you enjoyed our pool facilities. Your review will motivate our staff to try harder to provide the best service for our guests. We would like to thank you all for giving Citadines Family this opportunity to serve and it has been our privilege to do so during your stay.We thank you again and we will be anxiously looking forward to your next visit.Best Regards,Citadines Pearl Hoi An Team

Dear Mr/Ms. SeasaidhWarmest greetings from Citadines Pearl Hoi An, Thank you so much for choosing to stay with us and taking your precious time in giving us this review. We are very sorry about the problem that happened to you. We will strive to improve the quality of the facilities and staff in the future so that you will feel more comfortable on your next visit.Your review will motivate our staff to try harder to provide the best service for our guests. We would like to thank you all for giving Citadines Family this opportunity to serve and it has been our privilege to do so during your stay.We thank you again and we will be anxiously looking forward to your next visit.Best Regards,Citadines Pearl Hoi An Team

Dear Ms. Mona Choon,Thank you for review after your stay in our property Citadines Pearl Hoi An.We truly regret that you didn't have a good experience with us. We will continue to work hard with the team in order to improve our services and standards.Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,Citadines Pearl Hoi An.

Dear Mr. Knji,Thank you for review after your stay in our property Citadines Pearl Hoi An.We truly regret that you didn't have a good experience with us. We will continue to work hard with the team in order to improve our services and standards.Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,Citadines Pearl Hoi An.

Dear Mr/Mrs. Cho-Hee,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

Dear Mr/Mrs. Anonymous,We would like to thank you for your review after your stay in our resort Citadines Pearl Hoi An.Hopefully we will have the opportunity to welcome you back to our property soon.Kind regards,Citadines Pearl Hoi An.

Dear SANGWON,Thank you very much for your great rating, we trust that you had a memorable stay with us.We look forward to have another chance to welcome you back in the future.Thank you and kind regards,

Dear jungmin,Thank you very much for choosing Citadines Pearl Hoi An your stay recently. We trust that you had a great stay with us. Wish you all the best and we are looking forward to welcoming you back soon.Sincerely yours,

Dear Mr/ Ms. Sung Kyu,Thank you for review after your stay in our property Citadines Pearl Hoi An.We truly regret that you didn't have a good experience with us. We will continue to work hard with the team in order to improve our services and standards.Hopefully that we will have the opportunity to welcome you back again soon.Kind regards,Citadines Pearl Hoi An.