2/10 Hirveä
Samu
25.1.2017
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bad experience - would not recommend
We chose this hotel because of it´s location near railway station and reasonably good reviews. Hotel was a big dissapointment and the worst accommodation experience in our whole trip (travelling in Vietnam for 2,5 weeks, our sixth hotel in the country).This hotel should cost you a way less.
The first thing we noticed in the room was bad and strong smell (moldy). We could change the room and the second room was a bit better, but not smell free. The bathrooms window was open and we asked the staff to close it (because of mosquitos and very loud traffic noise). Nothing happened so we asked again. They sent a cleaner but she couldn´t close the bathroom window. Reception called me back and told that the window could not be closed. We had some tools with us so we fixed the open window on our selves. This tells a lot about customer service in this hotel.
Later in the evening we desided to boil some water for the coffee, but the kettler was full of ants in a drop of water. Two cups in the room were also already used. We found it useless to call to reception with every single thing that wasn´t as it supposed to be. There were lots of small ants in the room and they also crawled in the minibar snacks.
Before sleeping we had to make one more call to reception because of loud arguing in the corridor (vietnamese guests). The breakfast was minimalistic. You can choose 1 drink and 1 meal from a menu. Most of the options are vietnamese foods.Western option is toast+jam.