Appalling hotel. I understand it was a decent place at one point but it's now extremely unclean with very poor service. Have to ask several times to get the room cleaned, and when it is it's hardly cleaned - just bed remade and the bathroom barely cleaned. The bathrooms are wet rooms, which are fine if cleaned, but these bathrooms are dirty. There is one very pissed-off boy who never sleeps and does all security and cleaning etc alone. He spends about two minutes cleaning the room, that's if he ever gets round to it. Not entirely his fault, the hotel should have more staff. You have to insist on every little thing several times, you can't assume that towels will be changed or bins emptied etc. Also the hotel has no duvets. Very stingy on all things, from pillows to loo roll. You basically have to beg for loo roll before every time you go to the toilet. You have to call to have the hot water turned on, takes half an hour to heat the water, and then when you turn the hot water tap on you have to fill 3 buckets with cold water before any hot water arrives. so something as simple as taking a shower takes planning and patience. All this would be fine if it was cheap but it's £35 a night; I stayed in Aiwan-e-Shahi for half that, with friendly staff, regular room cleaning, clean bathrooms, running hot water, a great restaurant with a great view and a better location in the same area. (btw this hotel has turned its dining room into a store room)
