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Arvostelut: Mercure Exeter Southgate Hotel

4 out of 5
Mercure Exeter Southgate Hotel
Southernhay East, Exeter, England

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 382 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 316 kautta 1001 arvostelua" "
Arvosana 6 - OK. 158 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 92 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 53 kautta 1001 arvostelua" "

8,2/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

7,6/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hieno paikka&sijainti, ei maailman hienoin palvelu
Hotelli oli kyllä todella laadukas: kaunis rakennus, loistava sijainti ja mukava allasosasto. Silti hintaan nähden olisin odottanut enemmän. Palvelu kattoi välttämättömyydet, mutta oli paljon huonompaa kuin yleensä tämän hintatason paikoissa. Henkilökunta toki peruskohteliasta, mutta ei tullut oloa että he olisivat olleet aidosti kovin kiinnostuneita asiakkaasta. Lisäksi itselleni aamiainen oli pettymys, koska siellä ei ollut (yli viikon vierailuni aikana) minkäänlaisia vihanneksia tarjolla. Toki Englannissa englantilainen aamiainen on oletusarvo monissa paikoissa muutenkin. Olisin odottanut aamiaiselta parempaa. Plussat hassusta saunasta, jossa ei ole kiuasta, joka ei ole kuuma vaan lämmin, ja jossa täytyy olla uikkarit päällä.

8/10 Hyvä

Jan

Matkusti ryhmän kanssa
Hyvää: Palvelut/mukavuudet
Lovely staff very clean eould go back again
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Roisin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The welcome when I arrived at the Mercure was so lovely. The staff who checked me in, an earlier let me drop my bag were so friendly and accomodating which was so appreciated after I'd had at a different venue the previous night. The room was so comfortable and I had such a great night sleep.
Yöpyi 2 yötä huhtikuussa 2024

4/10 Huono

Daniel

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Initial impressions were good, with a pleasant room. Looking forward to a dip in the pool, it soon became apparent that the leisure facilities cost an additional £10 per person which although on the hotel's Expedia page it was in details which needed scrolling down to. In addition we discovered that the jacuzzi wasn't working. The safe in the room was locked and there was a toenail from a previous occupant on the floor along with multiple crumbs around the table area which suggested that the room hadn't been properly cleaned. The safe issue was sorted quickly and housekeeping came to clean, whilst we enjoyed a complimentary drink. On return to the room 20 minutes later the toenail and crumbs remained in place, which according to the recepttstaff was due to "new vacuum cleaners." We were then moved to a prestige room which, although clean wasn't as nice as the previous room. Breakfast the following morning was haphazard. After being told to sit where we wanted we had to discover from other guests that tea and freshly cooked eggs had to be ordered as this wasn't explained, the remainder of the buffet was average at best. For the same price as charged in the hotel breakfast was available at The Ivy, 5 minutes walk away. Hotel staff tried to make our situation better and waived the car park fee, but on reflection I will not be staying here again and cannot recommend to other visitors
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Samantha

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A few issues on check in with a family room booked, hoped to have a bath for our little one.. we eventually got there with a wonderful kind staff member Martin who went above & beyond for not just us but other guests too. He is a real asset to the hotel. We visit fairly often for one night at a time, living only an hour away.. for a break from the daily grind.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

colin

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location, with in walking distance of all the bars in the city centre, friendly staff, 24 hour bar and a 12 o'clock check out. perfect
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Bridget

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed using the spa and swimming pool facilities and chose the hotel because of those facilities. The room itself was slightly dated and cold.
Yöpyi 1 yön maaliskuussa 2024

8/10 Hyvä

Ajay

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very impressive lobby, dining area and bedroom, which had some nice touches. However, the hotel is let down by the lack of parking spaces, which are on a first come, first serve, basis. Also, overnight parking costs £15.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Andrew, Abbots Ripton

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very convenient location, clean room with comfortable bed. Friendly staff. Breakfast disappointing - soggy toast and over cooked eggs - otherwise ok.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Emma

Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Jane

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed on the evening of Mothers Day, but arrived mid morning. Had a drink and lunch in the bar area, the pianist was a very nice touch.
Yöpyi 1 yön maaliskuussa 2024
Jenn Howell, Operations Manager vastasi 13.3.2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

10/10 Loistava

Aimé

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Jenn Howell, Operations Manager vastasi 13.3.2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

10/10 Loistava

ANDREW W

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A lovely relaxed stay - with friendly, excellent staff and facilities. We will come again.
Jenn Howell, Operations Manager vastasi 25.2.2024
Thank you for leaving us a great review of your recent stay with us. I am really appreciative of your comments and hope to welcome you back in the future. Kind Regards

10/10 Loistava

Clare

Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Charlie

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
It was a nice place to stay and brilliant with the spa facilities!
Yöpyi 2 yötä tammikuussa 2024
Jenn Howell, Operations Manager vastasi 6.2.2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Loistava

Sally

Matkusti perheen kanssa
Last minute booking everything was great but could do with usb plugs as only had charging cables with us.
Yöpyi 1 yön tammikuussa 2024
Jenn Howell, Operations Manager vastasi 3.2.2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 OK

Johylie

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Jenn Howell, Operations Manager vastasi 3.2.2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that overall you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Loistava

James

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Stay
Great stay. Room was quite large, r caption staff were extremely polite and the hotel had great facilities with a pool, gym and sauna. Breakfast was stock standard but definitely did the job.
Yöpyi 2 yötä tammikuussa 2024
Jenn Howell, Operations Manager vastasi 3.2.2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Loistava

Sarvjeet

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Jenn Howell, Operations Manager vastasi 3.2.2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Loistava

andrew

Yöpyi 1 yön tammikuussa 2024
Jenn Howell, Operations Manager vastasi 3.2.2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

4/10 Huono

Meryn

Yöpyi 2 yötä tammikuussa 2024
Jenn Howell, Operations Manager vastasi 3.2.2024
Thank you for leaving us a review of your stay. I am sorry to see that you weren't fully satisfied and hope to welcome you back in the future for a more enjoyable stay with us. Kind Regards

10/10 Loistava

Laura

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Jenn Howell, Operations Manager vastasi 3.2.2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Hyvä

Stephen

Yöpyi 2 yötä tammikuussa 2024
Jenn Howell, Operations Manager vastasi 3.2.2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 OK

Helen

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Gym and Swim Staff were excellent on each occasion we used the facilities. Jack on reception was able to sort our room issue very quickly. Thank you
Yöpyi 3 yötä joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

6/10 OK

Rachel

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Easy checkin process. The pool was clean and not too busy. Breakfast was ok, but the coffee machine was broken, the first morning coffee was in a thermal catering flask which was not great, the waitress replaced it with a Starbucks coffee. The following morning the machine was still not working I asked the waiter if they had fresh coffee he was rude but eventually we were brought a pot of coffee. The room was clean and spacious.
Yöpyi 2 yötä joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay with us. I am sorry to hear there were some issues and hope for a more enjoyable stay next time you are in Exeter. Kind Regards

8/10 Hyvä

Sadie, LONDON

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel was an excellent location for us near family for Xmas. Despite issues with facilities on check in (minor), the staff were amazing - fully accommodating and took care of us brilliantly. Cleanliness exemplary. Nice touches like santa in the foyer - luxurious styling, rooms have nice clean sheets, fluffy towels and robes, complimentary drinks, big TV, walk in shower - you could even open the windows a bit (I feel claustrophobic in hotel rooms when the windows don't open!). Excellent stay, thank you!
Yöpyi 3 yötä joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Loistava

Richard

Yöpyi 4 yötä joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Loistava

Liss

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Hyvä

Lesley

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I only used the room no other facilities
Yöpyi 2 yötä joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Loistava

Jason

Yöpyi 1 yön joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Hyvä

Andrew

Hyvää: Huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Hyvä

Joanna

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Staff were very efficient on check in. We enjoyed the pool/ spa area, although it's beginning to look its age and could do with a bit of tlc. Room was clean and comfortable although the TV didn't work (no sound other than a strange buzzing noise which only stopped when switched off at the wall). Location is good for city centre, cathedral, shops, restaurants etc. Overall we like the hotel, we've stayed before and will stay again. Breakfast is always good.
Yöpyi 1 yön joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Hyvä

Keith

Hyvää: Majoituspaikan kunto ja tilat
Very nice facility. Easy walk to downtown shopping. The front desk staff were not very friendly and the restaurant staff need to be trained in their knowledge of the menu items.
Yöpyi 2 yötä marraskuussa 2023
Jenn Howell, Operations Manager vastasi 7.12.2023
Thank you for leaving us a review of your recent stay with us. I am pleased that overall you enjoyed your stay with us although I was saddened to read your comments around our team members as this is not the usual feedback we get - I will pass this on to the team manager. I hope to welcome you back soon. Kind Regards

10/10 Loistava

Matthew

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

6/10 OK

James

Yöpyi 1 yön joulukuussa 2023
Jenn Howell, Operations Manager vastasi 7.12.2023
Thank you for leaving us a review of your recent stay with us. I am pleased to see that overall you enjoyed your stay with us and I hope to welcome you back again soon. Kind Regards

10/10 Loistava

Maureen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice and welcoming and brilliant breakfast
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 7.12.2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Loistava

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really nice hotel with good facilities and in a lovely area
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

4/10 Huono

Scott

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
The team at the hotel are lovely and friendly, but they just couldn’t cope with the amount of guests that were booked in. Shame really. Massive queues everywhere at breakfast and on the second day they even ran out of sausages.
Yöpyi 2 yötä marraskuussa 2023
Jenn Howell, Operations Manager vastasi 7.12.2023
Thank you for leaving us a review of your recent stay with us. I appreciate your kind comments regarding our team members and for recognising that they all work extremely hard in extreme circumstances. I do hope to be able to welcome you back in the future for a more enjoyable stay with us. Kind Regards

8/10 Hyvä

Duncan

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. Accessible for city centre.
Yöpyi 2 yötä marraskuussa 2023
Jenn Howell, Operations Manager vastasi 7.12.2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Loistava

Stacey

Yöpyi 2 yötä marraskuussa 2023
Jenn Howell, Operations Manager vastasi 5.1.2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Hyvä

Stuart

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 7.12.2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Hyvä

Mike

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 7.12.2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Loistava

Jane

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 7.12.2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Hyvä

Lisa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel , extortionate car park fee
Lovely hotel in a lovely location, very comfortable room and brilliant shower. Decorated very elegantly for Christmas too! Only complaint is the price for parking at a whopping £15 a night, this would put me off staying again at that price.
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 18.11.2023
Thank you for leaving us a review of your recent stay, I am pleased that you enjoyed your recent stay with us and would like to thank you for your great comments. In regards to our parking, we do keep this in line with other City Centre car parks but will keep this in mind when assessing our prices. Kind Regards

10/10 Loistava

Jennifer

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä marraskuussa 2023
Jenn Howell, Operations Manager vastasi 16.11.2023
Thank you for leaving us a great review of your recent stay with us. We hope to welcome you back again soon. Kind Regards

10/10 Loistava

Petru

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location, friendly staff
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 16.11.2023
Thank you for leaving us a great review of your recent stay with us. I am pleased you enjoyed your recent stay with us and hope to welcome you back again son. Kind Regards

4/10 Huono

David

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Bit shabby & lacks privacy
This hotel was not as ‘amazing’ as was a few years ago. The breakfast quality has seriously declined. We were placed in a ground floor room with connecting door. Now, without going into too much detail, the last thing you need as a couple on a ‘romantic’ overnight stay is kids on the other side of the door blasting out noise from an iPad (and doubt they would appreciate the ‘noises’ coming from our side either!!) No complimentary bottled water in the rooms either. Next time I’m in Exeter, I’ll certainly explore other options for accommodation.
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 16.11.2023
Thank you for leaving us a review of your recent stay with us. I am sorry to hear that your evening with us was not the expected romantic getaway and can only apologise that your evening was interrupted.I do hope that you visit us again in the future. Kind Regards

10/10 Loistava

narsi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff are friendly and helpful, walking distance to numerous restaurants and pubs
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 16.11.2023
Thank you for leaving us a great review of your recent stay with us. I hope to welcome you back again soon. Kind Regards

10/10 Loistava

Rebecca

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
When we arrived at the hotel we were made to feel very welcome by all staff members. The staff explained where all facilities were and were very friendly throughout the stay.
Yöpyi 1 yön marraskuussa 2023
Jenn Howell, Operations Manager vastasi 7.11.2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again soon. Kind Regards

10/10 Loistava

hayley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Convenient, clean and lovely bar.
Yöpyi 2 yötä lokakuussa 2023
Jenn Howell, Operations Manager vastasi 3.11.2023
Thank you for leaving us a great review of your recent stay with us. I am so pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards