Matkat – Downtown Niagara Falls

The room was a lot older and worn down than in the pictures and needed a face lift. The breakfast and the location were really good!

Hyvä sijainti ja toimiva huone. Vaatisi kuitenkin remonttia.

I would not recommend this hotel, especially if you are booking through Expedia. We booked through Expedia, and it felt like we were not given the same attention as other guests. We had to wait until 4:00 PM just to receive our room keys, while Holiday Inn members appeared to be given rooms first. There were several other disappointing issues: * The Wi-Fi was very poor and unreliable. * There was an unpleasant smell in the hotel/room. * The room had no proper view, and the windows offered almost no visibility. * There was no swimming pool. * The breakfast was very expensive. * Overall, the hotel felt overpriced for the facilities and service provided. * Most surprisingly, the bathroom door did not even have a lock, which is a basic privacy requirement. Considering the price, I expected much better service, facilities, cleanliness, and attention to guests. Unfortunately, the overall experience was disappointing and not worth the money.