Duncombe Hotellit

”The parking lot needed a few more lights at the ends of the parking. The key did not work on the side doors to get in. Would be nice to have automatic doors to get in the building. Breakfast was so so. Didn't eat breakfast or drink coffee. When we checked in the staff member did change our room from the second floor to the main floor. Which was great for two handicapped people. Thank you for that. Not an elevator. ”

”Sarah and Andy were extremely helpful worth organizing all nine of my rooms!”

”Fantastic hotel and experience for my dad visiting his family from out of town. Thank you again!”

”The staff was very friendly and helpful.”

”Very good breakfast options.”

”This was an amazing hotel full of games and all sorts of fun for the kids like mini golf and go carts. It is very conveniently placed with short travel distance to good food, shops while not being to far from all of the parks or Des Moines bike and nature trails. The staff was amazing and very helpfull. At one point there was some trouble with them and Expedia but they were all over it. They fixed everything and told me not to worrie about it. The breakfast was good and fresh. I personally...

”Good parking everything was clean desk help was polite and helpful.”

”I had a good nights sleep. The bed and pillows were very comfortable”

”Yes”

”Good”

”We had an issue within our group of a missing reservation for Friday, June 12 that could not be resolved. No elevator was a bit of an issue as we are all 75 or older. Property was nice and very grateful that i”

”Need some upgrades, old carpet, low shower head, limited breakfast”

”Very low water pressure in the shower.”

”Staff was very nice and accommodating. The building needs major updating. Doors are heavy and stick in place. Carpeting in rooms should be replaced with laminate for health reasons. In the room where we stayed, the toilet seat was loose and slid every time we sat. The refrigerator door didn’t close, so it was useless, and electrical outlets didn’t adequately hold a plug. Although the bathroom was probably clean, it “felt” dirty because it was so outdated - sealant strips along the bathtub to...

”Fleas! I was there an hour. I was covered in flea bites. I just wanted a couple days to rest before I have a baby. The manager was hostile. He did not issue a refund, even though I checked out almost immediately. One of the staff was concerned about my staying there because it’s such an unsafe motel. They were talking about how to keep people breaking into my room to hurt me. A dog was barking loudly… I can’t imagine what it’s like to be in this place for more than an hour.”

”Was a super clean well maintained property! Pool wasn’t open during my stay.”

”Although the room was clean and the bed was comfortable, the staff acted as if they had never checked anyone in before, went down twice to eat breakfast,the first time at 6:15 and it wasn’t even open yet, no one around! The second time was at 7:15 and they were open but all that was available was coffee! Went back to the room packed up and went back down to check out and no one was at the desk. Found them outside smoking cigarettes! We stay at Super 8 quite a bit, and this was by far the worst...