6/10 OK
Jazmin, Alhambra
Matkusti ryhmän kanssa
24.4.2026
Hyvää: Henkilökunta ja palvelu
This hotel has potencial nice property especially the penthouse side, which has it’s own pool area and jacuzzi. Very beautiful, but they need to clean the pool, other than that nice place to lounge,This hotel has a problem with their cleaning staff and keeping up to date with the property. We stayed 3 nights at the garden penthouse, which had an out side private patio,which we were looking forward in enjoying. Room was nice with comfortable living room section,beds were comfortable. First night bath room sink was clog.The bath room smell like mildew, which they had automatic air freshener dispenser, probably for this reason, my biggest complain was the room towels . They were very old and stiff and robs as well. One of the towels had a green marker rubbed on it. The room had only 4 large towels and one hand towel. Did not provide small towels or bath rugs to step into. Had to call to bring all size towels and rugs every day we were there. All towels provide were like motel towels. Very disappointed for this type of penthouse room and hotel.Cleaning service left class cups and coffee cup dirty not replace nor was living room table cleaned. Nor was our patios clean from dirt and debris. We had to call front desk to send some one to clean it and to bring ice because no ice machine was there. We waited an hour for the ice and called again. The ice was brought in bag no bucket, first guy said there is no bucket second guy brought us an ice chest.don't think will stay here again.
Jazmin
Yöpyi 3 yötä huhtikuussa 2026
