Estate Rattan Hotellit

”I’ve traveled to various European destinations in Mexico and South America, but I’ve never encountered a five-star hotel with such a poorly maintained system. The patio was littered with discarded boards, and the shower leaked. The housekeeping left dirty towels in the rooms, and there were even dead roaches on the floor. My children had bites on their arms and legs when they woke up in the morning, which I suspect were bed bugs. I called the hotel and notified the front desk as soon as I left...

”I would not recommend staying at this hotel. My experience was very disappointing. There were roaches in the dining area. While my wife, another couple, and I were eating, roaches were coming out of the table. When we told the staff, they said they already knew about the problem. I also found a dead roach in my bed, which was very upsetting. The dresser had a broken strap hanging off. The entry door to the bathroom door handle was on backwards. I had to put it on the right way. The service was...

”The hotel is great. In a great location to be able to visit the entire island. Great beach and several restaurants within a short walk.”

”Beach was very rocky and not swimmable. Bed was very hard and uncomfortable. But staff was amazing and very friendly! Views were amazing! Food at every restaurant was delicious! ”

”This resort is a 10/10 I love every thing about this place good customer service good hospitality the place was so awesome I will be back to this resort ”

”The own beer Doug was super helpful and sweet. His wife decorates the property immaculately. The pool was down and no cushions but we were so busy exploring the island and beaches that it had no effect on our satisfaction. A great place to stay if you’re on the island. Would highly recommend for couples selling a quiet, romantic escape or groups selling a semi-private party pad. ”

”The young lady that cleaned our room was excellent!! The ladies at the front desk were excellent!!! The value staying here is excellent. The food, if you can get some is excellent!!! The reason I said if you can get some is because the service at the bar and restaurant is atrocious. I understand island time. But being completely ignored is unacceptable. My wife and I sat at the bar for thirty minutes while three people working there just talked to each other and never once asked if we would...

”Staff was friendly and welcoming.”

”I would stay here again. We were here 9 years ago and loved it! It was just as good this time. Views are wonderful, beach is very nice and not crowded, bartender Connor was excellent and food truck was delicious!! We fell in love with the cats around our cabin. All in all, this place will always be our place to stay!! ”

”The room was comfortable and had more amenities than other places I have stayed in St.Croix. The owners were friendly and helpful. The views were beautiful and the breeze enjoyable in the evening. You do need an all wheel drive vehicle and should definitely arrive while it is still light out. The WiFi was dependable.”

”Great stay! No-frills hotel, but room was spacious with a nice balcony with an ocean view. Bed and pillows were very comfortable and staff was great. There is a breakfast place in the courtyard which was convenient. This hotel is across the street from the water in the heart of Frederiksted. This is not a swimming beach area, but more accessible beaches are nearby. Frederiksted is a cool town that is recovering from the last hurricane so there is a lot of work yet to be done, but we love that...

”Nice property on a beautiful beach with nice amenities including towels and a nice restaurant with beach service. Leilani was an excellent attendant. No negatives. Would/will stag again. ”

”The hotel was in a perfect location. Very nice that we did not have to pay for beach taxi. I would stay there again but would stay in the ocean view rooms next time. ”

”El desayuno estuvo muy bueno, sin embargo, deben mejorar considerablemente el área de frutas y postres, ya que resultaba muy desagradable la cantidad de moscas presentes. El buffet de la noche no tenía rotación de alimentos; en varias ocasiones la comida permanecía igual por mucho tiempo y no se veía muy atractiva en cuanto a sabor y presentación. Le doy 5 estrellas al área del bar, ya que todo lo que probé allí estuvo excelente. Otro punto a mejorar es el servicio: cuentan con poco personal y...

”The room appearance was immaculate. ”

”No los utilice”

”Staff was helpful and friendly. Really close to the best snorkeling I've ever done under the pier. Would visit here again.”

”Cute hotel. Would stay again ”

”The hotel stay was pretty awesome. Taking the ferry back and forth to the main island was fun and very convenient! The guys in the boat shop on the hotel property were my hero’s and so helpful with tour info and any questions we had. The staff was so friendly and helpful. The only thing I could complain about is the hotel is still renovating so there was quite a bit of construction mess and noise but it was not really a bother. The snorkeling around the hotel was fantastic!!!”