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Arvostelut: Solstice House by House of Fisher

4 out of 5
Solstice House by House of Fisher
29 Victoria Road, Hampshire, Farnborough, England

Arvostelut

9,4

Poikkeuksellinen

Arvosana 10 - Loistava. 14 kautta 19 arvostelua" "
Arvosana 8 - Hyvä. 3 kautta 19 arvostelua" "
Arvosana 6 - OK. 2 kautta 19 arvostelua" "
Arvosana 4 - Huono. 0 kautta 19 arvostelua" "
Arvosana 2 - Hirveä. 0 kautta 19 arvostelua" "

10/10

Siisteys

9,2/10

Henkilökunta ja palvelu

10/10

Majoituspaikan kunto ja tilat

Arvostelut

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
The apartment was nice and clean and the stay was very comfortable, the only negative was the door to the apartment slammed whenever you closed it and one of the permanent residents of the building complained to me about it.
Yöpyi 2 yötä marraskuussa 2020

10/10 Loistava

Sam

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2019

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Business Trip
Great location, close to local amenities, very clean would book again
Yöpyi 1 yön helmikuussa 2019
Alastair Robinson vastasi 28.2.2019
Good Evening, Thank you for taking time out to leave a review of your stay with us. We are pleased to hear you were satisfied with the cleanliness and location of your apartment. We take pride in having centrally located apartments which allows guests easy access to everything the surrounding ares have to offer. We look forward to welcoming you back in the future. Kind Regards. Guest Services Team.

8/10 Hyvä

Abigail

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice apartment!
Apartment was booked for a business stay and had everything needed for me to get some work done on the table or small desk, then sofas and TV with all the channels ready for winding down after work. For the life of me I couldn't find the cutlery drawer which did impact my stay at the time but the team were on hand to help out (note - cutlery is in a very hidden drawer within a drawer at the top...). Apart from the cutlery fiasco the stay was overall very nice and I would recommend it.The place is spacious and des have everything you need, one of the lamps by the bed weren't working but that's easily fixed. Make sure you read the welcome email after booking and reserve your parking space (they did sort mine over the phone on arrival though but definitely do it before as I had to write out the permit number on paper and leave it in the window & I was lucky there was a space).
Yöpyi 1 yön tammikuussa 2019
Alastair Robinson vastasi 28.2.2019
Hi Abigail, Thank you for taking time out to leave a review of your stay with us.We are pleased to hear that you were happy with your apartment and its amenities. We strive to make our apartments feel like a home away from home and feel proud when we receive such feedback as yours. Please accept our apologies for the cutlery drawer. This is quite commonly difficult for a lot of our guests to find. However as you mentioned, our Guest Services Team are always on hand 24hrs a day to assist with such issues. We hope to accommodate you again in the future. Kind Regards. Guest Services Team.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great apartments
The apartment was very clean, and a delight to stay in
Yöpyi 3 yötä tammikuussa 2019
Alastair Robinson vastasi 28.2.2019
Good Evening, Thank you for taking time out to leave a review of your stay with us.We are pleased to hear you were happy with the cleanliness and comfort of your apartment. We strive to make our apartments feel like a home away from home and we feel proud when we receive such feedback from guests confirming this. We hope to accommodate you again in the future. Kind Regards. Guest Services Team

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent
No front desk but online contact and instructions are good
Yöpyi 2 yötä tammikuussa 2019
Nandor Sasvari vastasi 11.1.2019
Dear Guest, Thank you very much for your feedback and for rating us 5 out of 5. I hope that you had a pleasant stay with us and we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Hyvä

Frank, Dresden

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Empfehlenswertes, modernes Apartment
Komfortables, geräumiges Appartment für Kurzaufenthalte oder längere Mietdauern. Im Apartment roch es etwas unangenehm, sonst war alles top. Es gibt eine gut ausgestattete Küche und schnelles WLAN. Die EInrichtung ist modern und gut gepflegt. Alles war sehr sauber. Die Kommunikation mit dem Service verlief per Email schnell und reibungslos. Wenn man mit dem Auto anreist sollte man einen Parkplatz buchen, da es fussläufig keine kostenlosen Parkmöglichkeiten gibt. In unmittelbarer Nähe gibt es Hotels, Restaurants und Supermärkte.
Yöpyi 2 yötä joulukuussa 2018
Nandor Sasvari vastasi 13.1.2019
Frau Frank, Danke schön für die positive Bewertung. Wir Gefühl sehr glücklich dass Sie Ihren Aufenthalt genossen haben. Ich werde Ihren Bewertung an unser Management weiterleiten. Vielen Dank noch mal. Mit Freundlichen grüssen. Nandor Sasvari Guest Services Team Leader

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
My new favourite apartments!
Great new apartments, centrally located & well soundproofed! Modern, clean & comfortable
Yöpyi 2 yötä kesäkuussa 2018
Nandor Sasvari vastasi 10.7.2018
Dear Guest, Thank you very much for the wonderful review and for rating us 5 out of 5. I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Well appointed and modern apartment - fantastic!
Fantastic place, far better than a hotel. Apartment had over, microwave, toaster, Gusto coffee machine, oven, dishwasher, washing machine... very well equipped. Lovely welcome back too with milk (UHT semi-skimmed) in the fridge, two packets of fruit 'n' fibre cereal, some biscuits, a packet of pretzels, coffee pods for the machines, tea, bottles of water... The place was spotless and very modern/spacious for a solo traveller, also be fine for a couple. was lovely and dark when going to bed, and the area was quiet too so slept really well. Worth noting that the sofa is a sofa bed but there was no need for me to use it, but if you use it might get a bit cosy as it'd take most of the lounge area I'd imagine, and it's a kitchen/lounge/diner so that's all the social space gone. Wifi worked really well, dedicated service for each apartment, no issue with signal strength etc. Stayed two nights, would definitely look there first next time I'm in the area.
Yöpyi 2 yötä toukokuussa 2018
Nandor Sasvari vastasi 17.5.2018
Dear Mr Andrew, Thank you very much for writing us this wonderful review. I am very happy to hear that you enjoyed your stay and we met your expectations. Also I would like to mention that we appreciate a lot that you mentioned so many features of the apartment. I look forward and hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Loistava

Keith

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
My favourite accomodation in Farnborough
Very good accomodation...Clean and very modern, sky tv was an added bonus I will dedinatley be staying here again.
Nandor Sasvari vastasi 17.5.2018
Dear Keith, Thank you very much for you review. I am happy to hear that you enjoyed your stay with us and thank you for mentioning a few features of our apartments. I hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Loistava

Trevor

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great value, high spec, very clean and comfortable. Will definitely use again in the future.
Nandor Sasvari vastasi 17.5.2018
Dear Mr Trevor, Thank you very much for you review. I am happy to hear that you enjoyed your stay with us and that you consider our apartments high spec, clean and comfortable. I hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Loistava

M J S

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Serviced apartment living
A well appointed, modern apartment. Very warm towel rail in the bathroom!! I found the flat a bit too warm when all the windows were closed and the road at the front rather noisy at times when I opened them. There is no reception on-site but e-mails to guest services received prompt responses. You need to book and pay for your car parking before you arrive to ensure that a parking permit is available so don't just turn up and expect to meet someone. You receive access codes to get into the building and to collect your key. Checking your e-mails etc is therefore very important! I would stay there again but request an apartment at the back of the building for less road noise when the windows are open.
Nandor Sasvari vastasi 17.5.2018
Dear M J S, Thank you very much for you review. I am very happy to hear that you enjoyed your stay with us and did not had any major issues. The road noise is something which is inevitable due to the buildings central location. As the building is a self check in property you are right that there is no one there to welcome our guest, however our Guest Services team is happy to help 24/7. Thank you once again for your feedback and I hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Loistava

Chris

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great choice for serviced apartment arrangement
Small, serviced apartment type arrangement. Rooms are well fitted with modern facilities, full kitchen with cooker, fridge, washer/dryer, living room, bedroom and bathroom. Centrally located and a very good choice for those looking for a serviced apartment type arrangement rather than a hotel. No reception or hotel facilities.
Nandor Sasvari vastasi 17.5.2018
Dear Mr Chris, Thank you very much for you review. I am glad to hear that you enjoyed your stay with us and thank you for mentioning a few features of our apartments. I hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

6/10 OK

Graham

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great place unfriendly and unhelpful staff.
The apartment was fantastic but the whole booking process was painful. After booking and paying for the room I received an email advising me I had to send a copy of my id via email then I received a mail advising how I could pay a £250 deposit then finally on the way to the apartment I got checking in instructions. That’s when I first learned about the parking fees that had to be paid in advance! After reading the guide book it states that there is a parking place with each flat so I assumed there would be no problem. Not so! I did get a ticket from a private company and the apartment service rep was not willing to help in any way. Good place to say but make sure you cover your parking as there is little warning and no help...
Nandor Sasvari vastasi 25.4.2018
Dear Mr Graham, Thank you for your review, we are always looking forward to our guests feedback as this way we can continue to improve our services. I am sorry to hear that you are not happy with our booking process however all the information which you say you have been not provided with was actually available at multiple locations/occasions. First of all the security deposit is/was £150 and the requirement for this and the ID is clearly stated on the booking website along with the information about the car park and the cost of £6 for this (I have now double checked if all this information is present on the website and it is) Following the above you have received our email requesting all this, where again you have been advised about the need of pre-booking a parking space. After you completed the ID and security deposit process, you have received the Welcome Letter which also advised you about the car parking among of other information about how to find the property, check in instructions, etc. Furthermore as soon as you enter the premises/car park there are numerous signs stating that the car park is patrolled and you need to possess a valid permit in order to be able to park. Regarding the parking charge, we were/are unable to help as this is a third party company which has nothing to do with us and only the owner of the vehicle can dispute the charge. I would like to thank you once again for your feedback and I am happy to hear you considered the apartment itself fantastic. Best regards, Nandor Sasvari Guest Services Team Leader

10/10 Loistava

Rosemary

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Stay !
My stay was amazing, I was happy with the apartment I was given and the check-in instructions were straightforward and easy to follow. Customer service was really good the operators were really patient and understanding too.
Nandor Sasvari vastasi 4.4.2018
Dear Guest, Thank you very much for your review, we are very happy to hear that you had a pleasant stay with us. We are always looking forward to receive any kind of feedback from our guest in order to continue to improve our services, of course it is even better when it is a positive one. I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Loistava

Steve

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent Aparthotel
First time at an aparthotel. If they are all as good is this, then I am a convert! No questions where I will be staying next time I am in Farnborough!!
Yöpyi 1 yön helmikuussa 2018
Nandor Sasvari vastasi 8.3.2018
Dear Steve, Thank you very much for your wonderful review. We always look forward for any feedback and it is even better if it is a positive one. We are very happy that we managed to give a great first impression about apart hotels/serviced apartments. I hope that we will be able to welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 Loistava

graham

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
1 night stay
Well equipped apartment Good location Very clean and comfortable The only downside was the £6 sting in the tail for parking
Yöpyi 1 yön tammikuussa 2018
Nandor Sasvari vastasi 20.2.2018
Dear Mr Graham, Thank you very much for taking the time and leaving us your feedback. I am happy to hear that you enjoyed your stay and you like our apartments. I will pass on your comments to the management to be considered about the parking. I hope that we will be able to welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Service Team Leader

10/10 Loistava

Susan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great place to stay
Lovely flat parking outside and shops and restaurants with in walking distance
Yöpyi 3 yötä tammikuussa 2018
Nandor Sasvari vastasi 15.2.2018
Dear Ms Susan, Thank you very much for your feedback. I am glad to hear that you liked our apartment and I hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 Hyvä

floyd

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
clean spacious apt
Excellent, spacious brand new apt, well equipped. Couldn't turn off bathroom heater so it was a bit hot in there. Also you're supposed to tick about 100 items to check they're there - that's not gonna happen...
Yöpyi 2 yötä toukokuussa 2017