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Arvostelut: Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel
2101 Florence Harllee Blvd, Florence, SC

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 577 kautta 1002 arvostelua" "
Arvosana 8 - Hyvä. 239 kautta 1002 arvostelua" "
Arvosana 6 - OK. 98 kautta 1002 arvostelua" "
Arvosana 4 - Huono. 44 kautta 1002 arvostelua" "
Arvosana 2 - Hirveä. 44 kautta 1002 arvostelua" "

8,8/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Susan

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Shower was not clean. Breakfast was unremarkable. No fresh fruit. Room smelled damp and musty.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Rose, Visalia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We have stayed here 4 times and each time it gets better than the last. Now they have the soap/shampoo dispensers! These are so convenient, I really like them. Everyone is very nice and efficient. One of our favorite hotels!!
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Paul

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Carpet was filthy and wet . Room smelled like a wet dog
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Sarah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. Great staff. Convenient.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Nathalie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quick access to I95. Beds are comfortable and sheets also. Very clean also.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Ira

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff went above and beyond to meet my needs.
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Amy

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Check in/out was easy, the facility was quiet and breakfast was typical. The beds however were awful! We stayed in a “suite” and were tossing and turning all night because the beds were hard and lumpy as if springs were broken. Unfortunately we will not be staying here again.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Jeff

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Shelly

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Staff were not professional and not welcoming. Breakfast was disappointing. By 7:30am most of the food was gone and didn’t look like it was being replenished. We will not stay at that location again.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Sandra

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great !!!
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Kathy

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Near Buc-ees
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Nasir

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
This staff was neither rude or disrespectful. However more could have been done to make my stay
Yöpyi 1 yön huhtikuussa 2024

4/10 Huono

Patricia

Matkusti kumppanin kanssa
Room was obviously not cleaned after last client left. There was actual garbage in the little sink near the coffee machine. There was dirty footprints in the bathroom. I think this is a fairly building I won’t stay again.
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

MIRALKUMAR

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Breakfast is not the best but rooms were clean and spacious. Hotel is overall good.
Yöpyi 1 yön maaliskuussa 2024
Rachel vastasi 6.4.2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

2/10 Hirveä

Yoonhee

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Bathroom was not cleaned well. Overall not a clean property.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Thomas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast was amazing, room was squeaky clean, staff were helpful. All in all a 5/5 stay!
Yöpyi 1 yön maaliskuussa 2024
Rachel vastasi 29.3.2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

4/10 Huono

Danielle

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
While staying overnight at this location we checked in around 845pm. Once up in our room and settled in we noticed that the bathroom toilet had been clogged. I tried for 45 minutes alternating between calling the hotel number and the main desk and it was constantly busy. I went downstairs and asked for housekeeping which was I was advised was not on the premise. I suggested someone plunge the bathroom. The woman at the reception desk brought the plunger to me to plunge without even suggesting she take care of the issue. Needless to say I will no longer be staying at holiday inn hotels.
Yöpyi 1 yön maaliskuussa 2024

6/10 OK

Danielle

Matkusti perheen kanssa
Huonoa: Siisteys
Bathrooms needed a good cleaning. Hair in the shower and shower doors were dirty
Yöpyi 1 yön maaliskuussa 2024
Rachel vastasi 29.3.2024
Thank you for taking a moment to share your experience. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

8/10 Hyvä

fiona m, Little Egg Harbor

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
We arrived around 10p. The woman at the desk was not professional or friendly. I said hello we have a reservation. She replied last name. I said XXXX, she tapped away at the computer and said, another third party. I didn’t say anything. She made a comment about her stomach hurting. I said is there a problem. She said no. She asked the other woman that was behind the desk with her, do you have a room key for XXXX? She next said you wouldn’t it is third party. She next said I need your card for a $1 incidental on the room. I was confused on what she actually said. I said you need my card for what? She said I need o hold your credit card so if you damage my hotel room I’ll charge you. I couldn’t believe the manor this transaction was going. She help out our room cards and quick fired out what time breakfast and checkout were. We walked away. It the ok all my power to not walk out and go somewhere else. If the hotel was not so convent to 95 and so nice and clean, I would not be writing this review right now. We left around 7a the next day and the woman we saw at the front desk was so cheerful and professional. Would have rated this hotel higher but after a long drive it was so unfair to be treated like we were when we arrived and checked in.
Yöpyi 1 yön maaliskuussa 2024
shatodd , GSM vastasi 21.3.2024
Good Morning! My name is Shatodd Oliver and i am the guest services manager here at holiday inn express. I want to first extend our sincerest apologies. We set a standard of always giving 100% customer service in all aspects of. Thank you for your feedback. This info is vital and helps us solve the issues. will speak with that associate regarding your experience.

10/10 Loistava

Geneva

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great. Love Everything front Desk was nice when checking in. I didn't see anything wrong. Well be back soon
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Margaret

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The place is a nice clean stop along I95. The rooms in the front are more prone to road noise compared to the back of the hotel.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Julie

Yöpyi 1 yön maaliskuussa 2024
Todd Oliver, Front Desk Manager vastasi 14.3.2024
We thank you for the feedback; whether positive or negative. this helps us with issues that we have unknown and how the give you % customer service . we look forward to you staying with us again in the near Future!!Shatodd Oliver.Front desk Manager

2/10 Hirveä

Derek

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We checked into our room, which was dirty and not fully cleaned after previous guests. The floor had sticky spots and the bathtub was clearly not cleaned, with hair and dirt on the floor, plus a few hairs in one of the beds. The front desk attendants did everything they could to assist, but there were no other available rooms of similar size. There would be no credit or refund in moving to a smaller room, and because there was no manager on duty, there was nothing they could do. I spent over an hour of my night trying to sort through it before giving up and staying in the original room. Expedia customer service was helpful, but also limited in what they could do with no manager on duty.
Yöpyi 1 yön maaliskuussa 2024

6/10 OK

Tayler

Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Harry

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

carol

Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Christine

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice and quiet
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

D. Mac

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Fair for its price, lots of restaurants around the area
Yöpyi 1 yön helmikuussa 2024
Rachel vastasi 10.2.2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

6/10 OK

William

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Travelocity card would not send payment to the hotel for me to check in. Although this was very inconvenient the receptionist was very nice and also the manager in the morning to get my reimbursement setup.
Yöpyi 1 yön helmikuussa 2024
Rachel vastasi 9.2.2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Loistava

Robert

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Units facing Hiway 327 (even numbers) get constant noise from heavy truck traffic. Units facing to the rear (odd numbers) might be better. Nothing but fast food in immediate vicinity. If you go into Florence (15 minutes ) many good food options.
Yöpyi 1 yön tammikuussa 2024
Rachel vastasi 10.2.2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Loistava

Brian

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Same exit as Bucees
Yöpyi 1 yön marraskuussa 2023
Rachel vastasi 27.1.2024
Thank you for taking a moment to share your experience. We take pride in delivering exceptional customer service. I’d like to apologize for falling short during your stay. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Loistava

Kathy

Hyvää: Majoituspaikan kunto ja tilat
This room for one night served its purpose. The staff was fantastic!
Yöpyi 1 yön tammikuussa 2024

2/10 Hirveä

Curtis, Ruther Glen

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Upon check in we were given a room that was not clean and made up. Next room had a do not disturb on the door. The manager opened it and as we settled in found more dirty towels, floor was filthy, bathroom was filthy with hair everywhere, found toenail cutting on floor. We finished cleaning the room only to find bed sheets dirty. The manager did change the sheets. Breakfast was awful and picked up well before the posted time.
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Kristin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The noise from the road was awful. I heard every semi, loud car, tire squeal, etc. But the hotel is very clean, staff was nice, & breakfast was better than most.
Yöpyi 1 yön tammikuussa 2024

4/10 Huono

Ronald

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in very slow room not very clean. At breakfast there was no hot coffee when I arrived and LIMITED food when my wife came down later, there was no food. Staff very slow. Had trouble operating the computer.
Yöpyi 1 yön joulukuussa 2023

6/10 OK

Kathleen

Yöpyi 1 yön tammikuussa 2024

6/10 OK

John

Matkusti kumppanin kanssa
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The location and room was very nice. The cleaning staff just missed a towel in the shower that someone left on the showerhead.
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Felix

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean Rooms , very good breakfast. Very helpful and friendly staff .
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

George, Baltimore

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was pretty friendly staff and very clean facility/room. I think for breakfast they should have a little more options other than that it was pretty good
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Fredrick

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

6/10 OK

William

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
The room was not thoroughly cleaned. There was hair on the sheets and on the bathroom counter. The rack which held the soap, shampoo, and conditioner in the shower was broken and falling apart. The kitchen staff was exceptionally nice, but there was no microwave out where I could heat my food after it cooled, and they were out of pancakes and oatmeal. The biscuits were fantastic and the cinnamon buns were delicious .
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

bill

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Overall ok hotel
Overall this hotel is ok for what it is and that is a quiet, safe and comfortable place to stay right off I-95. The good is the rooms are clean, the parking is convenient and it's right by a number of places to eat some within walking distance. The hotel offered breakfast is a little sparse though and the check in is a little disorganized but nothing major. Overall would recommend if traveling to or through Florence
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Jiju

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Parking area needs security
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Robyn

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Victoria

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and clean. Staff very helpfull
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

IRA, Leesburg

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Abby

Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Leighton

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Nice property, convenient to I -95. Not much nearby for dining. Absolutely horrible experience at breakfast. Went to breakfast at 815, hours are until 930. There were only a few omelets left and some gravy. No other hot food! I notified the staff. Very slow reaction. I over heard another guest ask and the answer was it will be about 15 minutes. Unacceptable Holiday Inn!
Yöpyi 1 yön joulukuussa 2023