4/10 Huono
Cameron
17.10.2023
Huonoa: Majoituspaikan kunto ja tilat
Definitely not a 4 star hotel anymore
This is definitely not a 4 star hotel.
The good: located in quiet neighborhood with amazing views of Florence. Beautiful gardens.
The bad: our first room didn’t hit have hot water or a real shower, just a bath tub and wand. We were moved to a new room (which also didn’t have hot water until we complained again) but the toilet barely functioned in this room. Rooms and hotel generally need to be remodeled. The couch in our room was old and stained. The pool isn’t heated, so despite being 80F outside the water was too cold to really enjoy (late September).
What made our stay even worse is that when we called Hotels.com they told us that since hot water and a functioning toilet aren’t listed amenities, they would not help us find a new hotel.
Disappointing hotel experience l, TERRIBLE Hotels.com experience.
Cameron
Yöpyi 5 yötä syyskuussa 2023