Francis Hotellit

”Very clean and well kept. Great breakfast!”

”This property has not been well maintained . There was a hot shower and bed . But I wouldn’t stay there again .”

”Great location and the room was very clean.”

”Clean. Nice view from room”

”The first night we were here there was no hot water. Had to wait until morning. The couch has cushions with frayed material. The bed has a bad spring on one side so it makes a noise getting in or out. Seems like they really need to start replacing furniture.”

”Clean property, friendly staff. Thin walls. Breakfast had a lot of options”

”Overall experience was great. Stayed in a luxury suite and it was perfect. Whether it’s a short or extended stay, the property has everything you need with various essentials located nearby. Definitely will stay here again.”

”The location is great—right at the top of Main Street—and the front desk was great at check-in. Our room had a nice little balcony and a peek-a-boo view down the hill. But the room amenities were funky: no hooks for towels or clothes in the bathroom, no bottled water, and a bed frame slightly bigger than the mattress. The parking pass was a real plus, given the tourist traffic on Main Street. Our stay was pleasant, but the rooms could use just a bit more TLC.”

”Great!”

”Clean room, amazing staff and beautiful, relaxing pools! A little dusty with the construction but not out of control. Will definitely book again.”

”This is in a great location. The property was very clean and the staff was friendly. We did not use the amenities but they looked nice. There is a really cute coffee shop & garden center next door that you should definitely check out!”

”Our shower had zero pressure, when the front desk was made aware of it their answer was jeee I’m sorry. Two adults and kids and the shower would not function. Not impressed”

”Clean. Nice staff. Family friendly vibe.”

”Rooms Pros: Spacious, spotless two-bedroom suite; comfortable beds; high-quality toiletries. Cons: Bathroom outlets didn't work. Blackout shades let in so much light that our room was bright by 6:15 a.m. Amenities & Dining Pros: Excellent mashed potatoes, good kids' menu and wine selection. Fun game room with pool, ping pong, and shuffleboard. Cons: Starbucks kiosk had limited menu and doesn't accept the Starbucks app. Overcooked steak and burgers. Service & Operations Pros: Early...

”The room was really nice and loved the area! My only issue was because we used Expedia the hotel said that they only help with check in but nothing else and I had to contact a different company with a phone number to get house cleaning or anything else. Unless there was a fire then they would assist us. Just felt like they are annoyed you are there without booking with the hotel themselves. The room was nice and the hot tub was perfect!”

”Great stay in Heber”

”Everything about the hotel was great! But the broiler broke the morning we left and we had to take ice cold showers. The staff was great and taking care of us in the ways they could but because we booked through a third party we have had to deal with Expedia to see if we can get a refund.”

”I liked this room, though I had specifically booked room 302 with a hill view and first ended up in a room with a parking lot view. I did get switched to the correct room eventually but not sure why the property didn’t know what room I booked until I showed them. It mattered to me. Rooms 302 and 304 have south (hill views) and 302 also has a view east, though the dumpster on that side gets used noisily in the early morning or late at night. The courtyard outside seems to be a gathering place...