Independent – Gazirat Waraq Al Hadar, Kairo

”Our stay started off lovely, but unfortunately the lack of hospitality let the hotel down. On our second day, the pool wasn’t ready, so we were happy to wait an hour. I politely asked if the hotel could offer two iced coffees as a small goodwill gesture. Instead, the manager made an issue of it and involved two other senior managers, leaving me feeling extremely uncomfortable and humiliated over something worth around £2. It was never about the money, but about basic customer care. Our room key...

”This is not a 5 star hotel the picture are deceiving it is old could have been a 5 star 25 years ago not mantained nothing open or working ”