Dear Jaakko,Thank you for your review.We are pleased to know that you enjoyed so much of your stay and that you received the professional service expected.Rest assured, we do carry out maintenance regularly to update our facilities and services and will consider your suggestion when planning future renovation.We hope to see you again in the future. Kind regards,Ignacio EncinasGuest Experience Manager

Dear Mia,Thank you for your positive feedback.We are thrilled to hear that you found our hotel to be very clean and that our culinary offerings were to your taste, with excellent and delicious food. It's wonderful to know that the cleanliness and comfort of our rooms met your expectations and contributed to a restful stay. Your kind words regarding the cozy and clean atmosphere of our pool area are greatly appreciated, and we're glad you enjoyed these amenities.We look forward to welcoming you back on a future occasion.Best regards,Ignacio EncinasGuest Experience Manager

Dear guest, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Margaritas hotel and we thank you for your kind recommendation to Expedia’s readers. Moreover we thank you for your comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards

Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Margaritas hotel with us and Expedia readers. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivalled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. In Occidental Margaritas, the sport is very important, adding to our conventional gym ( opening 24 h ) one box of Crossfit with personal trainer. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

Dear Henri, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. It has been disappointing to read your opinion of the room we accommodated you in for the first days of your holiday. More so because all the types of rooms we have are thoroughly described, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. We are however happy to know that thankfully we had availability and were able to provide you with alternative accommodation. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope thatOccidental Hotels will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regard

Dear guest, The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party. Kind regards

Dear Pekka, Thank you for your review We are glad to know that you had a nice holiday with us. Regarding the entertainment activities, we inform you they are free for all of our guests. Only a refundable deposit is required when hiring table-tennis raquets, ecc. On the other hand, we are glad to read that you enjoyed our facilities and your All Inclusive package. Kind regards

Dear Joaquim, Thank you very much for your kind feedback.It is a pleasure to know that the cleanliness of our rooms, the overall condition of our hotel, and the level of service provided by our staff met your expectations. We are also delighted to hear that our breakfast selection was to your liking, offering a variety of choices to start your day right.At Barceló Margaritas, we strive to create memorable experiences and it seems we have succeeded during your visit. Our team takes great pride in maintaining high standards in every aspect of our service.We look forward to welcoming you back for another memorable experience.Best wishes,Tatiana Alonso.Guest Experience Manager

Dear Zohreh,Thank you for reviewing your stay with us.We regret to hear about the disturbances you experienced due to your room's location near the street and bar, and we understand how this can impact the tranquility of your stay. Please accept our apologies for any inconvenience caused by noise. We always strive to ensure our guests' comfort and we are sorry that the solutions provided during the stay were not satisfactory.However, it is delightful to learn that you found our staff to be excellent and our cleaning services to be commendable. We take pride in our team's dedication to providing outstanding service and maintaining the cleanliness and condition of Barceló Margaritas. We are also pleased that you were satisfied with the amenities provided in your room, as we aim to furnish our guests with everything they need for a relaxing and enjoyable stay.We hope to see you again in the future. Kind regards,Ignacio EncinasGuest Experience Manager

Sehr geehrte Thana,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Bis bald und viele Grüße,Ignacio EncinasGuest Experience Manager

Dear Amber,Thank you for your positive feedback.It is truly rewarding to read that you found our culinary offerings to be fantastic and our staff's service to be commendable. We strive to provide our guests with a memorable experience, and we are delighted that we could exceed your expectations. We're also thrilled to hear that you found our hotel to be the perfect place for your stay, and we hope that the room amenities contributed positively to your comfort. Your satisfaction is our greatest reward, and your kind words will be shared with the entire team here at Barceló Margaritas.We look forward to welcoming you back on a future occasion.Best regards,Ignacio EncinasGuest Experience Manager

Cher hôte,Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre hôtel Barceló Margaritas. Nous accueillons toujours de bon gré les commentaires de nos hôtes car ceux-ci nous permettent d'améliorer constamment les expériences que nous délivrons.Concernant les repas et boissons, notre formule tout inclus offre une grande variété d'options pour satisfaire tous les goûts, et nous sommes désolés si cela n'a pas été votre expérience. Nous travaillons constamment pour fournir un service et des installations de qualité et espérons que vous nous donnerez une nouvelle occasion de vous accueillir et de vous montrer les améliorations apportées.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.Cordialement,Melania SuárezGuest Experience Manager

Kjære JwanVi takker deg for at du har tatt deg tid til å komme med en tilbakemelding etter ditt opphold hos oss.Vi takker for din positive tilbakemelding, og synes det er hyggelig å høre at du har hatt et flott opphold hos oss. Kontinuerlig utvikling er viktig, og tilbakemeldinger slik som din hjelper oss med å forstå at vi er på riktig vei.Takk for din tilbakemelding, og vi håper å se deg igjen snart.Ignacio EncinasGuest Experience Manager

Dear Alexandru Marius,Thank you for your review.We appreciate that you chose to stay with us and regret to hear that you felt the service fell below the standards expected of us; please accept our apologies for any inconvenience. Our aim is to ensure that each of our guests feels welcomed and at home during their stay with us; please rest assured that your remarks have been duly noted and will be addressed with the team member concerned.We look forward to welcoming you back. Best regards,Ignacio EncinasGuest Experience Manager

Bäste Lars, tack för att du har recenserat din vistelse.Det gläder oss att höra att ni var nöjd med restaurangen och det stora utbudet vid frukosten. Vi är också tacksamma för era vänliga ord om vår reception och personal, det betyder mycket för oss.Det är även fint att få läsa att ni har gett komforten och renligheten ett högt betyg.Med vänliga hälsningar,Nacho EncinasGuest Experience Manager