Marriott Hotels & Resorts – Great Lakes, Pohjois-Amerikka

”My dishes were dirty every time I went to breakfast. Lipstick on my coffee cup, pieces of dried food on my bowl. It really disappointed.”

”Me and my family had a wonderful experience with such professional and caring staff”

”The first room didn't have a working television, it was advertised as sound proof but I could hear neighbors on both sides. They helped us get a new room promptly which I appreciated much.”

”We had prepaid our room in full. When we arrived at the hotel, the receptionist charged our card for the accommodation. He didn’t tell us that he is charging the card. We thought that the card was swiped for incidentals. We called the reception to ask why this was done. He claimed that he had not charged the card and no apology. We get a message when something is charged on the card. On the day of the departure accounting department said that they will remove the charge. It took more than 2...

”Location and facilities were great.”

”Loistavalla sijainnilla oleva hotelli aivan Toronton ytimessä. Asiakaspalvelijat olivat ystävällisiä. Aamiaispalvelusta olimme pöyristyneitä, koska olimme aamiaisen maksaneet etukäteen, mutta kukaan ei kertonut, että se ei takaa pääsyä aamiaiselle. Yhtenä aamuna jouduimme odottamaan lähes tunnin pääsyä aamiaispöytään. Se tuntui lähinnä naurettavalta, että buffet oli tarjolla ja ravintolassa oli tyhjiä pöytiä, mutta henkilökunta ei voinut päästää meitä aamiaiselle. Koska meillä oli sovittua...