Matkat – Guaricano

NOT 420 Friendly!! The pool temperature was disgustingly hot! I understand it’s July, but the pool water was as hot as the hot tub. The lagoon water had jellyfish. I’m familiar with other resorts and travel months and they have been cooler and refreshing! When you arrive you’re forced to make dinner reservations for your entire trip if you want to go to one of the restaurants. Because of this limitation we gave 4 stars in the hotel lobby kiosk. AND SOME OF THEM THEY HAVE KIDS AT THEM! The very next morning- they woke us up with a call asking how to get that 5th star?? The entertainment was so so. They did a disco night and none of the entertainment team knew how to dance it; however, they had the Dance Fever motion down. Spanish is the language. Very few people speak English.

Expedia customer care provided wrong information related to food options, but Bahia Principe Guest Service was extremely helpful to remedy the situation. All staff members were always serving with the purpose of making every guest’s stay as comfortable as they could.

Excellent location for walking in the colonial zone. Beautiful historical building. It’s a sight by itself. I would not stay elsewhere. Negative: WiFi stopped working in my room. I used the next room’s WiFi as the password was easy to guess. They did not repair my WiFi despite me reporting it. There is a separate WiFi on hotel premises (not in the room) and it worked fine. I had good dinners for a very reasonable price. You could ask for house still water ( not tap) at the restaurant so that they don’t bring the expensive imported bottled water. Good breakfast.

Everything was perfect, but the shower, we never got to shower with hot water, even thought maintenance arrived, they couldn’t fix it….