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Tarkista saatavuus

Arvostelut: Hanoi Inner Hotel

3.5 out of 5
Hanoi Inner Hotel
No 19, Au Trieu Street, Hoan Kiem District, Hanoi

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 709 kautta 957 arvostelua" "
Arvosana 8 - Hyvä. 145 kautta 957 arvostelua" "
Arvosana 6 - OK. 65 kautta 957 arvostelua" "
Arvosana 4 - Huono. 20 kautta 957 arvostelua" "
Arvosana 2 - Hirveä. 18 kautta 957 arvostelua" "

9,2/10

Siisteys

9,6/10

Henkilökunta ja palvelu

6,8/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

7,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Melika

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Really nice hotel!!
Nice hotel with really helpful and awesome staff. Good location, within a walking distance of everything! Would stay there again!

10/10 Loistava

reijo, Tampere

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Kiva pikkuhotelli rauhallisella kadulla
Kiva pikkuhotelli rauhallisella kadulla, kävelymatka keskeisiin nähtävyyksiin. Henkilökunta pyrkii tekemään kaikkensa jotta asiakas viihtyy. Ovat aidosti kiinnostuneet palautteista. Laadukkaat retkipalvelut. Luotettavat taksipalvelukumppanit.

2/10 Hirveä

Irwin

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
property was not what was listed on the ad. when i arrived they told me that i will be staying at their 'second' hotel and had to get a ride there. upon arrival, the room had a faulty ac and mold on the bottom of the beds.
Yöpyi 1 yön huhtikuussa 2024
Hotel team vastasi 3.5.2024
Dear Irwin,We are so sorry for that exprience. In that day, we make the floor of the room. We could not welcome you stay. We will note that and make it better.

10/10 Loistava

Johnny

Yöpyi 1 yön huhtikuussa 2024
Hotel team vastasi 2.5.2024
Dear Johnny,Thank you so much for your feedback. It is a big gift for us. Hope to welcome you again .

6/10 OK

Richard, Lakewood

Not very clean. Older hotel with old fashion key locks. Good location.
Yöpyi 6 yötä maaliskuussa 2024
Hotel team vastasi 1.5.2024
Dear Mr.Richarch,You lost our key, that why we do not have new aslo. Thank you so much for your stayed. We will make it better.

2/10 Hirveä

Mario

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This has been the worst stay ever. First, we I didn’t get what we booked for. There were no room left in the hotel when we checked in. Had to go to a different one which was really bad. Small, dirty and no amenities. We stayed one night and had to change back to the original hotel which was not great at all. We didn’t get the room we were supposed to. No view and poor conditions of the room and building. This made the stay really unenjoyable. The staff manager the next day couldn’t understand why this happened. She was sorry and ended up paying for our taxi ride to the airport. Good gesture, but doesn’t change the fact that we were really uncomfortable and very much inconvenienced by the experience. I would definitely not recommend this place.
Yöpyi 2 yötä huhtikuussa 2024
Hotel team vastasi 1.5.2024
Dear Mr/Mrs. Mario,We are so sorry with your experience you met. We will do that better.

10/10 Loistava

Corinne

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location with very helpful staff
Yöpyi 2 yötä huhtikuussa 2024
Hotel team vastasi 27.4.2024
Dear Corinne,Thank you so much for your stayed at our hotel. We hope to welcome you back with us soon.Best regards,Lucy

10/10 Loistava

Shoki

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä maaliskuussa 2024
Hotel team vastasi 9.4.2024
Thank you so much for your review. Hope to welcome you back soon.

8/10 Hyvä

Soko

The location was quite nice. Check in was smooth. Wifi was ok. Cleanliness was so so.
Yöpyi 3 yötä maaliskuussa 2024
Hotel team vastasi 24.4.2024
Dear Solo,Thank you so much for your feedback.Hope to welcome you back Hanoi soon.

4/10 Huono

beatrice mylene

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Thank you Lucy and Daisy for the smiles and kindness, however, despite the excellent location, I cannot recommend the hotel as it is too damaged, almost everything is broken and most of all the cleanliness should be absolutely reviewed. We had a horrible room on sixth floor, and then one on the fifth floor next to the plastic bin.
Yöpyi 12 yötä helmikuussa 2024
Hotel team vastasi 24.4.2024
Dear Beatrice,Thank you so much for your stayed. We always hearing experience from the guests. We fixed aleady. We will try to our best . We are sorry for problems you met.

10/10 Loistava

Maurice, Winnipeg

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We actually stayed at the Capital Hotel, a sister property across the street. The room was a spacious, modern, nice shower and had a balcony which was great to spend time on to relax. Staff were amazing, friendly, sincere and gracious. The breakfast included was very good. I would come back for sure.
Yöpyi 1 yön helmikuussa 2024
Hotel team vastasi 18.2.2024
Thank you so much for great review. We hope to welcome from soonest.

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Boa localização, quarto e camas grandes, mas o banheiro tinha aspecto de sujo com fiação e canos aparentes.
Yöpyi 1 yön tammikuussa 2024
Hotel team vastasi 18.2.2024
Thank you so much for your review. We will try and make it better.

8/10 Hyvä

Anton

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Hotel team vastasi 18.2.2024
Thank you so much for your stayed with us. Hope to welcome from you soon.

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Overall ok!
The location of the hotel is great, on a very nice street and close to most things in the old quarter. The staff were also very nice. Unfortunately, the hotel is very worn and not properly cleaned (we dropped something like under the bed which split into a lot of dust). It was ok to stay like that for us, but found the pictures and reviews a bit misleading.
Yöpyi 5 yötä tammikuussa 2024
Hotel team vastasi 18.2.2024
Thank you so much for your stayed in our hotel.Hope you back with us soon.

6/10 OK

phorn

Matkusti pienten lasten kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The picture on the website doesn’t even look the same, hot water wasn’t working, tv wasn’t working, very noisy hotel, also we have to ask for bath towels for the room, I would not book here again,
Yöpyi 4 yötä tammikuussa 2024
Hotel team vastasi 17.1.2024
Dear Mr.Phorn,Thank you for your stayed. We are so sorry to hearing about that. We hope that in during stayed you should tell us about hot water. Sometime, the housekeeping was turn off in when they were clean. In the Winter, it could not non working. All of guests need it. Tv also. We checked it also.Thank you for your sharing it. We will tell with new guests come. How turn on and turn of it.

8/10 Hyvä

Masayoshi, Sukhumvit

Hyvää: Henkilökunta ja palvelu
施設は古く、清潔感は最低限は確保されています。スタッフさんは親切で良い時間を過ごすことが出来ました。
Yöpyi 3 yötä joulukuussa 2023
Hotel team vastasi 5.1.2024
Thank you so much for your review. Hope welcome you back on next time in Hanoi,

10/10 Loistava

Mimi Pham

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Extremely happy with the room and service
Very comfortable room, friendly and convenient, centralised of everything with a walking distance in the old quarter and the city. I will come back and stay here again in the near future
Yöpyi 2 yötä joulukuussa 2023
Hotel team vastasi 5.1.2024
Dear Mimi Pham,Thank you so much for your great review. hope to welcome you back soon.

8/10 Hyvä

Ian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Hitel team vastasi 30.12.2023
Thank you so much for your feedback. Hope to welcome back from you soon.

8/10 Hyvä

Kazuya

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023
Hotel team vastasi 18.12.2023
Thank you so much for your great review. Hope to welcome you back with us soon.

6/10 OK

Deepak

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room interior looks dated and need upgrade.
Lucy Trinh vastasi 18.12.2023
Dera Deepak,Thank you so much for your stayed and share your experience. We will try and make it better.Thank you.

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
場所はよいです
ハノイ大聖堂の近くで、ロケーションはとても良いです。 ただし、シャワーの水圧が非常に弱くてとても苦労しました。髪を洗えず近所のスパのシャンプーに行きました。
Yöpyi 3 yötä joulukuussa 2023
Hotel team vastasi 7.12.2023
Dear Anonymous Guest,Thank you so much for your stayed with us. Hope you have great trip in Vietnam.We hope to welcome you back again. Let s share water problem for hotel 's staff. We will help you sovle it.Thank you so much.

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Das Hotel ist in einer sehr zentralen Lage aber sehr renovierungsbedürftig. Bilder sind von der früheren Zeiten. Das Personal ist sehr nett und freundlich.
Yöpyi 3 yötä marraskuussa 2023
Hotel team vastasi 7.12.2023
Dear Anonymous guests,Thank you so much for your review. We will try and and make it better. Hope we can welcome you back again.

8/10 Hyvä

Sang

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
People are just friendly, easy to talk and very safe
Yöpyi 2 yötä marraskuussa 2023
Hotel team vastasi 26.11.2023
Thank you so much for your review. We hope to welcome you back soon.

6/10 OK

KATSUKO

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä marraskuussa 2023
Hotel team vastasi 26.11.2023
Thou so much for your review. We hope to server you better on next time.Thank you.

6/10 OK

Emiliano

Hyvää: Henkilökunta ja palvelu
Fair
Yöpyi 3 yötä marraskuussa 2023
Hotel team vastasi 26.11.2023
Thnak you so much for your review. We hope have chance to server you better on next time.

8/10 Hyvä

Vi

Yöpyi 1 yön marraskuussa 2023
Hotel team vastasi 9.11.2023
Dear Vi,Thank you so much for your great review. Hope to welcome with us on next time.Thank you.

8/10 Hyvä

Dana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
the first night of our stay they didn’t have a room in their hotel so they took us across the street to stay and then we returned to the Inner Hotel for the remainder of our stay. but both hotels were nice. the inner hotels staff was super friendly and very helpful with recommendations of where to go and eat. the room was comfortable with AC and free wifi. the beds were soft but they only provide a top sheet to cover with. but the hot water and water pressure in the shower was good. the hotel was in a very central location and easy to walk to many places. you must try MAMA bahn mi right around the corner for the best bahn mi!!
Hotel team vastasi 4.11.2023
Thank you so much Dana. And your friend.Hope to welcome you soonest.Thank you.

4/10 Huono

Van Anh

Matkusti perheen kanssa
Huonoa: Siisteys
A big disappointment-it’s only an acceptable one
The place is surely not the worst we have been through in Vietnam but an over all of 9.2/10 from the reviews makes my stay here a disappointment. The room is okay-ly in order but the bathroom was a horror: the shower’s wall was full of mold - black mold. I felt disgusted in it. I asked the front desk to have it cleaned up asap but they couldn’t because the cleaning person is only in during the day and I was out the whole day while they had only 1 key to the room which was on me. I decided to clean the shower myself at my return given that I could not ask for the refund and I could not change hotel or clean myself in such filth. Apart from the fact that their soap and shampoo didn’t clean, the front desk failed to provide me with a functioning shampoo dispenser even if I told them first thing when we received the room.
Yöpyi 2 yötä lokakuussa 2023
Lucy Trinh/ms vastasi 2.12.2023
Dear Mrs.Van Anh,Thank you so much for your stayed in our hotel. We felt so bored when we read this review. You wrote mold bathroom, the recieption told me. On next day, I came hotel, I was come and check it. It was nothing. It seems residue of water after you used hot water. The key we have 1 key for guest s room, one maste key for houseskeeping. Why we need to borrow from you. Because the guests stayed that room before forgot returned for us. 1:30 am Vietnam time, you called phone for us, The toilet was clogged, because you throught paper there. We have someone solved immediately in that time.How is about shampoo, we have new box also. We did not know why you complaint that also. Our receiptionist always said you are so cute, easy - going, always smile . We do not know why you told about that.We always try our best.Thank you.

6/10 OK

SEUNGMIN

Yöpyi 1 yön lokakuussa 2023
Hotel team vastasi 28.10.2023
Thank you so much for your review.Hope to welcome back from you.

10/10 Loistava

Heike

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
All were very friendly, Lucy helped to book Halong Bay tour and Sapa tour, both very good. We could leave our baggage while traveling. Late checkout was possible - for some cost.
Yöpyi 1 yön lokakuussa 2023
Hotel team vastasi 10.10.2023
Thank you so much for your feedback. Hope you have a great time in Vietnam.

8/10 Hyvä

eugene

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good. Was close to everything
Yöpyi 3 yötä syyskuussa 2023
Hotel vastasi 21.9.2023
Thank you so much.

6/10 OK

Mélanie

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
Ok pour 1 nuit ou 2
Chambre ok sans plus. Ça sent l'humidite.lit bof
Yöpyi 1 yön elokuussa 2023
Hotel team vastasi 6.9.2023
Thank you for your stayed with us. We will make it better.Thank you.

4/10 Huono

Chieu, Tucson

Liikematkailija
Service is poor. The room is not being serviced 
Yöpyi 3 yötä elokuussa 2023
Hotel team vastasi 17.8.2023
Thank you for your feedback. We will try to make it better.

6/10 OK

Linh

Hyvää: Henkilökunta ja palvelu
Yöpyi 3 yötä elokuussa 2023
Hotel vastasi 13.8.2023
Thank you for your feedback.

10/10 Loistava

HIROBUMI

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
　スタッフの皆さんがとてもフレンドリーです。 立地が良く食事も買い物も困ることはありません。次回もまた利用したいホテルです。 　ホテル名はスプレンディドスターブティックではなくインナーホテルでした。スプレンディドスターブティックで探しても見つかりません！ 　スタッフの皆さんありがとうございました😊
Yöpyi 5 yötä heinäkuussa 2023
Hotel team vastasi 7.8.2023
Thank you so much for your feedback. Hope to welcome you back soon.

10/10 Loistava

JOSEPH, Costa Mesa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
FANTASTIC room, location, value, staff. Food, spas, Cathedral, craft beer brewery, Lake Hoan Kiem right there. SUPERB professional & personable staff: Lucy, Daisy, Tony flawlessly managed my transports, room, activities, laundry, rentals, recommendations, etc. Special thanks to Tony for all his Guiding and Teaching: he perfectly arranged my side-trips, provided sound Vietnam history & advice, and even took me on all-morning walking trip on his time off. HIGHLY RECOMMEND!
Hotel team vastasi 13.7.2023
Dear Mr.Joseph,Thank you so much for your complement. Oor pleasure to sered you.We hope to welcome you back again.

10/10 Loistava

Catherine

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Vraiment pour le prix c’était parfait! Propre, grand, et très bon service!! Merci à la réceptionniste qui nous a aidé à retrouver mon iPad perdu… un travail digne d’un détective privé!! 😊 je vous recommande sans problème!
Yöpyi 1 yön kesäkuussa 2023
Hotel team vastasi 10.7.2023
Dear Catherine,Thank you so much for your great review. We are so happy to hearing for sharring it in our hotel.We hope to welcome you back soon.Best regards,

8/10 Hyvä

Javiera

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Very good location close to old quarter. First room was full of mosquitos. A receptionist sold me the tours a good price but she didn't sent me the itinerary in advance and I couldn't organize my clothes for 2 days trekking, but anyways, I had and amazing trip in Sa Pa. What I really concerned was they moved all my luggages the day I wasn't there, I extended the day before my Check out, and they trow away an important receipt of my flights. Fortunately I could recovered, but it's feel weird someone took all your personal stuff.
Yöpyi 2 yötä heinäkuussa 2023
Hotel team vastasi 9.7.2023
Dear Javiera,Thank you so much for your stayed with us and using our service. We are so sorry to hearing your suicait moved did not tell you clear.Exactly, we need to tell you more clear. If you go to Sapa early morning, You can leave luggage at room if you did not have time , we help you collected it. keep it in store luggage. Because when you check out, we will give that room for others guests check in. When you back we bring it from store luggage to new room. We did not charge money during you leave luggage at hotel.We checked with housekeeping for your document also. She told us you left in bathroom after you checked out and went to Sapa. You collected suicase but did not put inside suitcase, she thought you was throw away.We are so aplogize about that. We will try to make it better.

10/10 Loistava

Filipe, Orleans

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very good option, at excellent price. Well located, convenient.
Yöpyi 1 yön kesäkuussa 2023
Lucy Trinh/ms vastasi 1.7.2023
Dear Fillipe,Thank you so much for great review. We hope to welcome you back us soon :))

10/10 Loistava

Alexandre

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Tout d'abord, toutes les personnes qui travaillent dans cet hotel sont à la fois gentilles, profesionnelles et aidantes. Très bel accueil et toujours serviables lorsqu'on a une demande et/ou un problème. L'établissement est bien situé dans le Vieux Quartier de Hanoi, proche du lac Hoan Kiem, de plusieurs attractions (théâtre de marionnettes, cathédrale, musées, etc.) et d'innombrables restaurants. Contrairement à d'autres endroits, c'est relativement tranquille côté bruits car l'hotel est situé sur une petite rue. La chambre est jolie et très spacieuse, avec beaucoup d'espace de rangement. Par contre, il y a place à l'amélioration côté propreté. Le sofa était tâché et couvert de poussière et il y avait beaucoup de cheveux sur les taies d'oreillers. La poubelle de la salle de bain n'était pas vidée. Globalement, je recommande fortement cet hotel car le rapport qualité/prix est excellent!
Yöpyi 11 yötä kesäkuussa 2023
Hotel team vastasi 25.6.2023
Thank you so much for your feedback. We will try our best to improve it.Hope to welcome you back us again.

8/10 Hyvä

Paul

Yöpyi 1 yön kesäkuussa 2023
Hotel team vastasi 9.7.2023
Thank you so much for your feedback. We are so happy to know that.We hope to welcome from you soon.

4/10 Huono

Merel

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2023
Hotel team vastasi 1.6.2023
Thank you for your review. We will make it better.

8/10 Hyvä

Edward Ziyu

Hyvää: Siisteys ja henkilökunta ja palvelu
Lucy Trinh vastasi 1.6.2023
Thank you so much for your stayed with us. Hope to welcome you back on next time.

2/10 Hirveä

Sung hyun

Yöpyi 1 yön toukokuussa 2023
Lucy vastasi 11.5.2023
Thank you so for your feedback.

10/10 Loistava

Teppei

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
ホアンキエム湖や旧市街に近くて便利でした。スタッフもフレンドリーで親しみやすかったです。
Yöpyi 2 yötä toukokuussa 2023
Lucy Trinh/ms vastasi 19.5.2023
Thank you so much for your stayed with us. Hope to welcome you on next time.

10/10 Loistava

Ha Eun

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was right near the cathedral and really central so it was in the perfect area. The workers there were soo kind and helpful, helping us and giving us what we needed whenever we needed. I definitely recommend this hotel for anyone going to Hanoi :)
Lucy Trinh/ms vastasi 27.4.2023
Dear Ha Eun,Thnak you so much for your great review. That is big gift for us. We hope we will welcome you back with us soon.

2/10 Hirveä

Thomas

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bathroom smelled like urine, full of mosquitoes, dusty bed, bob functioning safe, no full refund.
Lucy Trinh vastasi 11.4.2023
Dear Thomas,We already confirm with expedia.com to rufund for you in that day directly. Please help us check with them again.

4/10 Huono

Marian

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Pretty very old
Yöpyi 2 yötä maaliskuussa 2023
Lucy Trinh/ms vastasi 17.4.2023
Thank you so much for your review.

10/10 Loistava

En-Hsun

Yöpyi 1 yön maaliskuussa 2023
Lucy Trinh/ms vastasi 17.4.2023
Dear En Hsun,Thank you so mcuh for your great review. Hope to welcome from you soon.

6/10 OK

Hiroki

Yöpyi 5 yötä maaliskuussa 2023
Lucy Trinh/ms vastasi 13.4.2023
Thank you so much for sharing your review. We will make it better.Hope to welcome you back with us on next time.