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Arvostelut: Imperial Hotel & Spa

4 out of 5
Imperial Hotel & Spa
44 Hang Hanh Street, Hoan Kiem, Hanoi

Arvostelut

9,4

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 187 kautta 237 arvostelua" "
Arvosana 8 - Hyvä. 37 kautta 237 arvostelua" "
Arvosana 6 - OK. 7 kautta 237 arvostelua" "
Arvosana 4 - Huono. 2 kautta 237 arvostelua" "
Arvosana 2 - Hirveä. 4 kautta 237 arvostelua" "

9,6/10

Siisteys

9,8/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Kai Ling

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Travelled with elderly parents so I was looking a hotel with a lift and chanced upon Imperial Hotel and Spa on Expedia. It did not disappoint. All the staff were courteous, kind and welcoming. They made our stay very comfortable. Our receptionist Grace was very helpful and went all out to facilitate our travels. They made it a point to confirm all our travel pick up details! The area is great - food and massage options are just a stone throw away. There is some age to the hotel (expected and they were upfront about it) but the service and accessibility made up for it. Will definitely recommend this hotel!
Yöpyi 4 yötä huhtikuussa 2024
Hieu vastasi 18.4.2024
Dear Mr/Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Loistava

Yuji

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
ホアンキエム湖まで徒歩1分と非常に近く、早朝に散歩したりするのにとても気持ちよくウォーキングが出来ます。湖周辺には食事が出来るレストランやお土産屋やカフェも沢山あり、週末は歩行者天国となりとても賑やかな街並みを見ることも出来ます。立地は完璧で、施設も綺麗ですし、朝食が最高でした。おすすめです。
Yöpyi 4 yötä maaliskuussa 2024
Hieu vastasi 26.3.2024
Dear Mr Yuji, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 Loistava

HIROKO

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
very good
Yöpyi 2 yötä maaliskuussa 2024
Hieu vastasi 23.3.2024
Dear Ms Hiroko, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Loistava

RYOSUKE, TOKOROZAWA CITY ASAHI-CHO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Hieu vastasi 23.3.2024
Dear Mr Ryosuke, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Loistava

Gwen

Yöpyi 4 yötä maaliskuussa 2024
Hieu vastasi 11.4.2024
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Loistava

Gwen

Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
Yöpyi 2 yötä maaliskuussa 2024
Hieu vastasi 16.3.2024
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Loistava

Bernd

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nettes Hotel in der Innenstadt
Yöpyi 2 yötä maaliskuussa 2024
Hieu vastasi 8.3.2024
Dear Mr Bernd, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

8/10 Hyvä

Harumi

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Less amount of hot water was running. The staff are so kind. The location is unique and convenient. I recommend this hotel, if you don’t need to take a bath with a tub.
Yöpyi 1 yön helmikuussa 2024
Hieu vastasi 2.3.2024
Dear MS Harumi, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 Loistava

MASARU, SHIBUKAWA

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
オールドクオーターへのアクセスが良い。スタッフの対応が良い。ハノイでの宿泊にはいつも利用している。
Yöpyi 4 yötä helmikuussa 2024
Hieu vastasi 15.2.2024
Dear Mr. MASARU, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

8/10 Hyvä

Ikue

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
他の方も書かれていましたが、スタッフがとても親切です。唯一、バスルームの古さ、一晩たっても乾かないのが難点でした。朝食も美味しかったです。次回利用の際はもっと良いお部屋にしようと思います。
Yöpyi 2 yötä helmikuussa 2024
Hieu vastasi 13.2.2024
Dear Mr Ikue, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 Loistava

Ali

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very kind and helpful staff.
Yöpyi 2 yötä tammikuussa 2024
Hieu vastasi 5.2.2024
Dear Mr.Ali, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 Loistava

Carol-Anne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
What a great hotel.
Great location in the Old Qtr close to the lake and many restaurants. The staff here are so helpful but not over the top. They were willing to help with any questions. We are very willing to recommend this hotel.
Yöpyi 5 yötä tammikuussa 2024
Hieu vastasi 5.2.2024
Dear Ms.Carol-Anne, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

6/10 OK

Elaine Ruth

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Its fine
Yöpyi 3 yötä tammikuussa 2024
Hieu vastasi 2.2.2024
Dear Ms Elaine, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

4/10 Huono

Rubens

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Old hotel, cold water.
the service is perfect, but the hotel is old, unstructured and the water has to be heated for 20 minutes. cost x benefit is not worth it. Poor breakfast.
Yöpyi 3 yötä tammikuussa 2024
Hieu vastasi 28.1.2024
Dear Mr Rubens, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 Loistava

Darik, Englewood

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My stay at Imperial Hotel and Spa was excellent. The service was impeccable, and breakfasts were delicious. They took frequent measures to ensure my stay was very satisfying. I will certainly return and recommend friends and family to stay there as well.
Yöpyi 2 yötä tammikuussa 2024
Hieu vastasi 18.1.2024
Dear Mr.Darik, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 Loistava

Ronald D

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights. The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
Yöpyi 9 yötä tammikuussa 2024
Hieu vastasi 18.1.2024
Dear Mr.Ronald, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 Loistava

Sydney, Los Angeles

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
Hieu vastasi 18.1.2024
Dear Ms.Sydney, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 Loistava

Keisuke

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wonderful hotel with the beautiful front desk team
We were extremely content and happy with the overall hospitality and wonderful support by the front desk team!! It was a true Omotenashi spirit extended by the team and we will certainly come back and stay at this same hotel upon our return to Hanoi next time! Million thanks to the team!
Yöpyi 2 yötä tammikuussa 2024

10/10 Loistava

shuji

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
旧市街の真ん中でしたが、中に入ると静かで部屋も清潔でした。2泊しましたが、朝ごはんの内容が変わり、どちらもかなり良かったです。
Yöpyi 2 yötä tammikuussa 2024
Hieu vastasi 18.1.2024
Dear Mr.Shuji, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good location, Great reception staff!
Hotel was located close to all attractions in the Old Town. The reception staff was Excellent. They anticipated my needs. Helped me to confirm my transport pick up for my tour to Halong Bay without me asking. They noticed I had made two separate bookings before and after Halong Bay. They pressed the lift buttons once I walked in through the door.
Yöpyi 2 yötä joulukuussa 2023
Hieu vastasi 28.12.2023
Dear sir/madam , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 Loistava

KAKUTO, SAPPORO

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The front staff and restaurant staff were all very kind and responded politely when there was something I wanted to arrange or something I wanted to ask. The breakfast menu changes every day, so I didn't get bored even though I stayed there for a week. It's located in a convenient area, so it's easy to get around the old town, and the sound in the room doesn't bother me that much. I used the airport shuttle service arranged by the hotel for 22 dollars, and it was very convenient as I didn't have to worry about getting picked up and the time was accurate. I took advantage of the late check-out until 8pm, and was charged 2,500,000 VND, which is almost the equivalent of one night's stay, but they cleaned the room and changed towels, so I was able to spend comfortably until the night, so I thought it was a good thing.
Yöpyi 5 yötä joulukuussa 2023
Hieu vastasi 28.12.2023
Dear Mr/Ms Kakuto, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
First class reception staff
The service of the reception staff was first class. They spoke good English and were very helpful. The location of the hotel was also good- within walking distance to most places in the Old Town. What I did not like was the design on the bathroom. The glass divider on the bath tub was not long enough to stop water from splashing onto the floor of the bathroom. And housekeeping should wash the shampoo bottles. It was not pleasant to have to touch a slimy and soapy shampoo/conditioner/bath gel!
Yöpyi 1 yön joulukuussa 2023
Hieu vastasi 28.12.2023
Dear sir/madam , We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 Loistava

Vishal

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very good hotel and staff.
Very good hotel, only wish the room we got had a better bathroom. Otherwise wonderful hotel, great location and great hotel staff. Special thanks to Grace who was very helpful, friendly and made our stay better knowing we could ask her for help at any time. Would stay again.
Yöpyi 3 yötä lokakuussa 2023
Hieu vastasi 28.12.2023
Dear Mr/Ms Vishal, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 Loistava

JUN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
とてもいいホテルでした。 この次もまた宿泊したいです。
Yöpyi 4 yötä marraskuussa 2023
Hieu vastasi 5.12.2023
Dear Mr/Ms Jun. We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 Loistava

Kerri

Yöpyi 3 yötä marraskuussa 2023
Hieu vastasi 28.12.2023
Dear Ms Kerri , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 Loistava

Kawamata

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
旅行者が多い、過ごしやすい通りに建っています。館内はおしゃれで清潔。スタッフの方々の対応もとても親切でした。レストランでの朝食も美味しかったです。
Yöpyi 2 yötä marraskuussa 2023
Hieu vastasi 28.11.2023
Dear Mr/Ms Kawamata , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 Loistava

David, San Antonio

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very helpful and friendly staff. Very clean and well cared for. Highly recommend
Yöpyi 5 yötä marraskuussa 2023
Hieu vastasi 17.11.2023
Dear Mr David, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard

10/10 Loistava

Soni

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
People who work there most the kind of people I ever met and breakfast was excellent.
Yöpyi 4 yötä lokakuussa 2023
Hieu vastasi 24.10.2023
Dear Ms. Soni, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 Loistava

jeffrey

Yöpyi 1 yön lokakuussa 2023
Hieu vastasi 4.11.2023
Dear Mr Jeffrey, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Loistava

Rebecca

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff are extremely helpful and kind. The location is very convenient for finding what I needed
Yöpyi 1 yön syyskuussa 2023
Hieu vastasi 2.10.2023
Dear Ms Rebecca We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 Loistava

Benson

Yöpyi 2 yötä syyskuussa 2023
Hieu vastasi 1.10.2023
Dear Mr Benson, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 Loistava

John

Yöpyi 7 yötä heinäkuussa 2023
Hieu vastasi 17.9.2023
Dear Mr John, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard

10/10 Loistava

Zana, Austin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is amazing, clean, great location, friendly and attentive staff. We had to leave early at the airport, they made sure to prepare us a great breakfast to go. I would highly recommend it to everyone.
Yöpyi 2 yötä syyskuussa 2023
Hieu vastasi 13.9.2023
Dear Ms Zana We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 Loistava

KANAKO

Hyvää: Palvelut/mukavuudet
スタッフの方々が皆親切で、チェックインからチェックアウトまできめ細やかにサポートしてくださり、安心して過ごせました。
Yöpyi 2 yötä elokuussa 2023
Hieu vastasi 25.8.2023
Dear Mr/Ms Kanako, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

8/10 Hyvä

Cheuk Ting

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff members were extremely kind and made every effort to assist with any requests. They gave us a very warm welcome by providing a complimentary welcome tea and offering information about nearby attractions.
Yöpyi 2 yötä elokuussa 2023
Hieu vastasi 21.8.2023
Dear Mr/Ms Cheuk Ting , We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 Loistava

Donald

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great service from all the team mrmbers,
Yöpyi 4 yötä heinäkuussa 2023
Hieu vastasi 31.7.2023
Dear Mr Donald, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Loistava

Paul, Welches

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Cute colonial style room and property. Excellent breakfast buffet conveniently offered for four hours every morning. Staff super helpful and friendly. Only negative to this hotel is the front door. It’s hidden behind a gauntlet of parked motorbikes, plants, a street vendor partially blocking access and an occasional rubber hose on the ground. We also experienced a miscommunication about the minibar. My wife and I are certain that the representative showing us into the room said that the drinks were free. There was only one coke, one beer and some bottled water. We drank these daily and they were replaced but then we were charged for them. Airport pickup billed to room was nice. We would stay again.
Yöpyi 3 yötä heinäkuussa 2023
Hieu vastasi 27.7.2023
Dear Mr Paul, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 Loistava

RYOSUKE, TOKOROZAWA CITY ASAHI-CHO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä heinäkuussa 2023
Hieu vastasi 15.7.2023
Dear Mr.RYOSUKE, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Loistava

Julie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
All staff were exceptional, especially the front desk and Manager, Ian. Excellent location, in laneway with good choice of restaurants and couple of bars. Rooms were quiet and comfortable. Breakfast was on the 8th floor and had a good variety. Would highly recommend.
Hieu vastasi 10.7.2023
Dear Ms.Julie, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

8/10 Hyvä

Rie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Fint hotel med god beliggenhed. God service fra personalet
Yöpyi 2 yötä kesäkuussa 2023
Hieu vastasi 10.7.2023
Dear Ms. Rie, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

6/10 OK

masaki

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
立地は良かったが景色や建物の古さがわ
Yöpyi 1 yön toukokuussa 2023
Hieu vastasi 23.5.2023
Dear Mr/Ms Masaki, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great service Large clean nice room Good breakfast buffet
Yöpyi 3 yötä toukokuussa 2023
Hieu vastasi 20.5.2023
Dear Mr.Michael, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Loistava

Kevin

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fantastic hotel in a great location
Fantastic hotel, great location. Very friendly and helpful staff, couldn't have done more for us. Some rooms don't have windows so upgrade to the best room available it doesn't cost much more. The breakfast was excellent. The hotel is in the old town right beside the lake and everything is in walking distance. Have stayed here 3 times already and wouldn't stay anywhere else in Hanoi.
Yöpyi 3 yötä toukokuussa 2023
Hieu vastasi 20.5.2023
Dear Mr.Kevin, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 Loistava

shinichi

Yöpyi 2 yötä toukokuussa 2023
Hieu vastasi 4.6.2023
Dear Mr.Shinichi, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

8/10 Hyvä

shimpei

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
3階のツインお風呂付に5泊。ハノイでおいしいものを食べ博物館や美術館を回りました。 止まって客引きしているタクシーに1回乗ったけどぼったくりでしたので、1㎞くらいで普通だと30kなのに、2500ｋ払えとか言われたので、40ｋ払い、下りて、文句あるなら警察呼べと言ったら、しぶしぶ逃げていきました。 流しのは数回乗ってすべてメーターで、1，2㎞なので30から60ｋで良好。グラブは試したけど、集合場所が悪いようで捉まえられませんでした。 金曜夕方から日曜まで歩行者天国のためタクシーが入れない。引っ込んだ位置なので200mほど歩かないといけない。雨なら厳しい。逆に車から離れるので騒音は少ない。バイクが通るのは仕方ないが、歩行者天国では通行不可にすべきでしょう。 有名な広場まで200m、人形劇場まで400m、大教会まで500mと便利な位置ではある。 設備は少し古く落ち着いた内装である。お風呂があるのは助かるが、2回目はお湯が出なくなる。 朝食のレストランは景色と内容、サービスとてもよい、ただ夕食、バーはやっていない。 向かいにあるピザ屋はとてもはやっていて大きな焚火式窯が2個もあり、味はナポリと変わらず、ベトナム式ではないビールも飲めるが値段もそれなりである。 ベトナム式レストランも観光地値段。少し歩いて探せばローカル値段のがある。 近くのマッサージや７．８軒、北に３００mくらいの旧市街だと、足マッサージ120ｋだけど近くは150ｋと高い。 空港送迎はヒュンデのセダンで値段も安く助かった。 5月初めで外は暑く歩くと汗まみれになるが、部屋のクーラーが気持ちいけど、すぐ着替えないと風邪をひく。寝ていてクーラーの風を弱くしていなかったので風邪をひいてしまった。 近くのコンビニはBRGマーケット250m、ここは品ぞろえもよく、バラマキお土産にも便利。
Yöpyi 5 yötä toukokuussa 2023
Hieu vastasi 14.5.2023
Dear Mr/Ms ShimpeiThank you for all the kind information, we will improve and hope to welcome you again in the future

8/10 Hyvä

Masaki

Yöpyi 1 yön toukokuussa 2023
Hieu vastasi 23.5.2023
Dear Mr/Ms Masaki, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Loistava

NAOTO

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
丁寧な対応で素晴らしかったです
Yöpyi 2 yötä maaliskuussa 2023
Hieu vastasi 30.3.2023
Dear Mr.Naoto, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Loistava

Adam

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2023
Hieu vastasi 27.3.2023
Dear Mr.Adam , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice place
Good location, large rooms. Very nice staff. Giving 3 stars just because manager wouldn’t allow a refund for one night we didn’t make it due to visa issues. All the details they sent in a welcome email, wish they would’ve mentioned they can assist with visa entry and/or to get one.
Yöpyi 2 yötä helmikuussa 2023
Hieu vastasi 27.3.2023
Dear sir/madam, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!

8/10 Hyvä

Anna

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great customer service
The room I was allocated didn't have any windows so was very dark. I made a comment about this in the hotel feedback and the team was quick to offer me a free airport transfer which was very much appreciated.
Yöpyi 1 yön tammikuussa 2023
Hieu vastasi 29.1.2023
Dear Ms Anna, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!