Matkat – Hato Viejo

I do not recommend this hotel, especially if you're renting a car or expect basic hospitality standards. I paid $25 per day for parking during my week-long stay, yet more than half the time I had to wait for staff or bar patrons to move their vehicles before I could park. The hotel clearly oversells its very limited parking while charging guests a premium for it. Housekeeping was equally disappointing. After the first day, I had to repeatedly request fresh towels, toiletries, toilet paper, and even have my bed made. These are basic services that should never require guests to ask. The complimentary breakfast was also poorly managed. Although it's advertised from 7-10 AM, items were often unavailable. If you wanted eggs, you had to ask the front desk employee to stop assisting guests and cook them, resulting in unnecessary delays. Even more surprising, the hotel didn't offer complimentary coffee or tea with breakfast, forcing guests to spend extra money elsewhere every morning. The only highlights were the central location in San Juan and Chris, whose local recommendations genuinely improved our trip. Overall, the hotel fails to deliver the level of service and amenities its rates suggest. Between the oversold parking, inconsistent housekeeping, and poorly managed breakfast, there are far better places to stay in San Juan.

Our stay there was great! It was walking distance to old San Juan. The hotel was beautiful and the staff was friendly. The only downside was, the hot tub didn’t work and there was no warm water. I would stay here again.

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