Van der Valk Hotels – Heerhugowaardin kunta, Heerhugowaard

"Very noisy rooms, the walls are paper thin and basically you can hear everything from other rooms and from the Street. Staff was very polite. "

"hotel updated, but they did bad way (was here in 2019, it gets worse than it was). 1) you cannot open windows, no fresh air forever, only AC. 2) towels are smaller cheap and not absorbing 3) cleaning overall is bad and cleaning personal is always speaking loud in corridors, you listen them daily 4) new shower design, water is always everywhere in bathroom, no curtains to close when you are in shower. 5) if you use own shampoo or whatever - no place for it in shower part of bathroom 6) it is not enough light/lamps by design, always either dark or grey in room. no bright at all 7) rooms overall looks smaller that they are. about windows they said it is new politics of Marriott. I was a platinum customer before moved to hotels.com. it is just confirmed I did right move. never back to Marriott then, I need fresh air, not AC."

"Good hotel and great location.Very friendly and helpful staff.Good choice for a nice holiday."

"Hauska hotelli, ystävällinen palvelu. Vähän kaukana keskustasta ja vieressä rakennustyömaa joka ei tosin pääsiäisviikonloppuna aiheuttanut melua"

"We were deeply disappointed with our stay at this hotel, as several issues made our experience far below expectations for a five-star establishment. Firstly, the elevator was out of service for the entirety of our stay. Although we were repeatedly assured it would be repaired soon, this never happened. As a result, we had to walk up and down four flights of stairs every time we needed to access our room. Had we known the issue would persist, we might have requested a room change, but the lack of transparency made the situation unnecessarily frustrating. Secondly, the breakfast service left much to be desired. On two occasions, I ordered an omelette with cheese, specifically noting that I cannot eat pork. However, the first order arrived with ham, and the second with bacon. This is absolutely unacceptable, especially at a five-star hotel, where such dietary requirements should be handled with care and attention to detail. While we recognize there may have been positive aspects to the hotel, these significant shortcomings greatly impacted our overall experience. Unfortunately, we cannot recommend this hotel based on our stay."

"Hotelli oli kaiken kaikkiaan hyvä. Hotellin baari oli suljettu, mikä oli pieni pettymys. Lisäksi hotellin hissit olivat hitaat. Aamiainen oli loistava, vaikka se olikin hieman kallis."

"The hotel appears outdated and in need of maintenance and refurbishment. Additionally, on January 29th, the service at the breakfast egg station was unprofessional and unwelcoming. Due to the staff’s attitude, I chose to skip having eggs that morning. Improvements in both facilities and service quality are recommended."

"The room wasn't ready when I arrived. They asked me to come back in 1h. I came back 1h 15min later. Room wasn't still ready. They asked me to wait. I wasnt able to do so because of my duties in the city. So I had to go to my meeting without the possibility to go to my room to change my clothes, etc."

"Käytävän äänet kuuluivat huoneeseen."