Matkat – Herceg Novin vanhakaupunki

Mountain resort

Quite rude/ judgmental front desk and other staff. Also the bigger issue is that we were not notified prior to arrival that all the hotel restaurant facilities were completely shut down due to some large private group booking. Not even room service was available to get a hamburger or any type of food at all. We arrived quite late at like 9:30pm after a very long day of 5 hrs of driving and specifically had selected the hotel due to a highly rated restaurant/spa/gym. If someone had thought it prudent to let guests know before arrival that none of their facilities were available we could have planned accordingly and gotten dinner somewhere else on the way. However they did not. By the time we got to our room after finding this out it was after 10pm and mostly all of the local restaurants were already closed. The one restaurant in town the front desk staff kept trying to insist I go to would probably have given me food positioning given its abysmal reviews- so we did not get dinner that night. The room itself was nice and the gym was good, however given the attitudes of most staff I encountered and the poor communication I would not stay again .

It was much better place than expected. Everything was just great-spa with enormous pool, saunas. Exceptional breakfast and tasty buffet in the evening. The hotel locates in quiet area so this means silent nights. Free parking near entrance. Very friendly service with lots of smiles!

Super Konzept und sehr freundliches Personal. Strand leider sehr vernachlässigt für eine solche Anlage. Der Strand war oft verschmutzt, die Liegen und Tische lange nicht gereinigt und der Service viel zu teuer für die Dienstleistung.