Dear Sir/Madam, thank you for your positive review. We are always pleased when our efforts are reflected in the quality of services we provide. We look forward to your next visit. With kind regards

Dear Michael; Thank you so much for your 5/5 review and for choosing us. It was good to see that you had an excellent time and hope to see you again soon. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal Aqua

Dear Ralf, thank you for your review and for staying at us. we are glad that you had a great time. I am sorry that the availability of our parking places were caused issue and sorry for the inconvenience. As for early check in, we have this service for an extra fee, depending on our availability. With it, our guests can arrive as early as 10 AM - just contact our reservation department to work out the details.We hope you had an overall nice time and will grace us with your visit in the future.Sincerely: Peter Nagy, E-commerce manager, Ensana Thermal Aqua

Dear Galina; Thank you for your review and for staying at us. We are grateful for your approving words and hope to see you again soon. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal Aqua

Dear Teodor; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal Aqua

Dear Christian; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Peter Nagy, Ensana Thermal Aqua

Dear Val; Thank you for your review and for staying at us. We are glad that our venue's location gained your approval and are grateful for your kind words about our staff members. We are sorry that we could not meet your expectations and that the room's comfort was not to your liking. Thank you for taking the time sharing your experiences with us; these reviews help us to provide better services for our guests in the future. Best regards: Peter Nagy, E-commerce manager

Dear Ernst; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Ensana Hotels

Kedves Csaba! Köszönjük értékelését, és hogy szállodánkat választották. Várjuk vissza Önöket a jövőben is. Üdvözlettel: Ensana Szállodák

Kedves Vendégünk! Köszönjük szépen a 10 potos értékelését, és hogy szállodánkat választották. Várjuk vissza Önöket a jövőben is. Üdvözlettel: Ensana Szállodák

Kedves Péter! Köszönjük a 10 pontos értékelést, és várjuk vissza Önöket legközelebb is. Szívélyes üdvözlettel: Nagy Péter, E-commerce manager

Dear Guest Thank you for your 5-star reveiw, hope to see you again soon! Regards: Peter Nagy, E-commerce manager

Dear Radomír Thank you for your kind feedback, it was really good to see you had a great time at us. We heartily hope to see you again soon. Best wishes: Peter Nagy, E-commerce manager

Dear Guest, Thank you for your feedback - if there is anything we can do to make your next stay even better, we are at your service: Sincerely: Peter Nagy, E-commerce manager

Dear Katarina; Thank you for your review and for the perfect score - we hope to see you soon again for another excellent holiday. Kindest wishes: Peter Nagy, E-commerce manager

Dear Guest; Thank you for staying at us. I am sorry that you found the sulfur scent in the hotel unpleasant. i can assure you, it is not from rotten eggs, but from the sulfur content of our healing water. You can feel it throughout Heviz, and especially near the lake itself, as we have the same healing water as in the city's thermal lake. The natural sulfur is paramount in the healing property of the water, so we do not intend to filter it out in any way. Thank you for your understanding and for allowing me to clear it up. Best regards: Peter Nagy, E-commerce manager

Dear Guest; Thank you for your review, and for your praise toward our waiters. I apologize for the inconvenience you experienced during your stay. The AC outage was first thought to be a relatively easily repairable issue, but during the maintenance it turned out that the entire system needed replacement, as it was beyond recovery. Our staff did everything to carry this task out as fast as possible, but it indeed took two weeks before the complete AC system could be installed and put into use. This job included multiple heavy-duty construction work (concrete laying, craning thousands of kgs of equipment onto the roof, wiring, etc), and despite our best effort it was completed only once your stay was over. The hotel is indeed a smoke-free establishment, as health-service provider we fall into the same category as hospitals. Smoking is only allowed at the 2 designated areas which can be found in the parking lot and on the left part of the sun-terrace. These are the only places where smoking is allowed - if guests are caught smoking on other parts of the hotel's premises, they are asked to cease the activity, and in case of smoking in the room an extra cleaning fee of 100 EUR is being charged to their invoice. I would like to apologize again for the inconvenience you experienced; I can only just hope that you may give us another chance to prove ourselves sometimes in the future. Sincerely: Peter Nagy, E-commerce manager

Dear Guest; Thank you very much for your feedback and for returning to us. I am really sorry that you had to endure the mentioned difficulties during your stay. Though we tried to solve the AC issue as soon as possible, unforeseen technical difficulties hampered greatly the full repair of the device throughout the hotel. I am joyful to see that you were satisfied with our staff, and the food services gained your appeal once more. We are looking forward to having you with us again, and hope that you will have a wonderful time at us next time. Sincerely: Peter Nagy, E-commerce manager

Dear Michael; Thank you for your review. First, I would like to sincerely apologize that you had to endure such issues during your stay. Our maintenance team and operation directors did everything to solve the AC issue as soon as possible, but unforeseen technical difficulties hampered greatly the full repair of the device throughout the hotel. As for the mosquitoes, Heviz is also part of the areas around the Lake Balaton, where the mosquito population is being thinned by ground and air devices, multiple times a year. As we are in a natural preserve area, the number of occasions when such operations can be conducted are strictly regulated. Thus, occasional rise in the insect population between these occasions is possible. We apologize for that inconvenience. I can just hope that despite the above mentioned setbacks you may give us another chance to prove ourselves, and have a great time at us then. Sincerely: Peter Nagy, E-commerce manager

Dear Friedrich; Thank you so much for your review, it is good to see you had a great time at us. We hope to see you again soon. Best wishes: Peter Nagy, e-commerce manager

Dear Guest, Thank you for your feedback and for staying at us. Glad to see you enjoyed your vacation and we hope to see you again soon. Best regards: Peter Nagy, E-commerce manager

Dear Liliya; Thank you for your review, good to see you had a great time at us. We hope to see you again in our venue soon. Best regards: Peter Nagy, E-commerce manager

Dear Larry; Thank you for your review and for staying at us. Good to see you had a nice vacation at us. I am sorry if you were dissatisfied with the AC; currently it is operational in all the rooms, but I forwarded your query to the maintenance team too to check it in your room. We hope to see you again soon. Best wishes: Peter Nagy, E-commerce manager

Dear Antonín; Thank you for your feedback and for choosing us. Glad to see you had a great time at us. We are looking forward to have you with us again soon. Best wishes: Peter Nagy, E-commerce manager

Dear Guest; Thank you for rating us, and choosing our hotel. If we can make your next stay better, do not hesitate to contact us. Best regards: Peter Nagy, E-commerce manager

Dear Guest; Thank you for rating us on Expedia, and choosing our hotel. If there is anything we can do to make your next stay better, do not hesitate to contact us. Best regards: Peter Nagy, E-commerce manager

Kedves Ferenc! Köszönjük visszajelzését, és hogy szállodánkat választották. Örülünk, hogy pihenésük kellemesen telt, remélem, hamarosan újra kitüntetnek minket látogatásukkal. A viszontlátásban bízva üdvözlettel: Nagy Péter, E-commerce manager

Dear Guest; Thank you for zour review. We are sorry that our venue left a less-than-perfect impression throughout your stay. If you want to share your experiences with us, so we can improve our services, we shall gladly be at your service. Best wishes: Peter Nagy, E-commerce manager

Dear Guest; Thank you for returning to us, we are glad you enjoyed your stay. We hope to have you with us again soon. Best regards: Peter Nagy, E-commerce manager

Dear Emmanuel; Thank you for your feedback and for staying at us. It is good to read that you liked our services and food offering. We hope to see you again soon. Best reagrds: Peter Nagy, E-commerce Manager