Hotellit uima-altaalla - Highworth, Swindon

”I stayed overnight on Wednesday 3 June. On the Thursday morning I got up to find there was no hot water in my room. I had to wash and shave using cold water. Most unsatisfactory. I went to reception and the staff there was most unhelpful. I asked to make a formal complaint and asked the manager to contact me by phone or email. No follow up has been forthcoming. I feel robbed as I paid quite a high price for the room and in my opinion have not been given the customer service anyone would...

”Gorgeous decor. Room had no full length mirror, no hairdryer. Staff was lovely. Breakfast could have had made-to-order items.”

”Great hotel and great location”

”We stayed in the tower suite which was overall lovely room. For that price, I would appreciate if the amenities are a bit nicer. The quality of the shamoo/conditioner was not very good in my opinion. I found the pillows were useless, too airly and too soft, feels like no substance in them. My neck was in terrible pain when I woke up. The pool was nice but I think it would be good to have a booking system. At some point, too many people came and there were not enough room for everyone. The...

”Location”

”Very clean property, helpful staff, great pool and sauna, great stay”

”The room was very comfortable and clean. Lovely big shower. The hotel was very nice and again very clean. Great bar. As you walk in to the reception it is very grand like walking into a beautiful Manor House. Breakfast was very nice with plenty to choose from. The problem I had was it said in the booking email they check in was 2pm. It isn’t it’s 3pm . So be careful.”