5* to the STAFF!!! They were all GREAT!! 3* for the Room.
Emily at the front desk was so sincere and kind, very accommodating and always willing to do whatever she could to make our stay wonderful!
Gustavo at the main dining area was SUPERB!!! He understood family and was ALWAYS going way and beyond to make our mealtime special! His smile was inviting and genuine! Gustavo, we will never forget you and a HUGE THANK YOU for EVERYTHING!! YOU'RE THE BEST!!
Fermin was EXCEPTIONAL! He was the water aerobics instructor who made every class wanting more! Who wants to exercise while on vacay but when you have an AMAZING, ENTHUSIASTIC, FUN, UPBEAT, MOTIVATING, ENERGETIC ALWAYS SMILING instructor who obviously loves his job, you're are drawn to him & want to workout! As much as we ate, my SIL & I were looking forward to working out w/only Fermin at 3:30pm daily! Fermin, THANK YOU FOR MAKING EXERCISE SO MUCH FUN!! We wish you were here in the states so we would be more motivated to workout!! lol NEVER STOP SMILIN!!
JOEL (I think this was his name) was our Rumba instructor. Boy did he love his moves!! Being a woman, you wished you could move as well as him. He constantly made us laugh & wanted to learn the dance despite the heat and humidity! We had SO MUCH FUN!!
My room smelled hideous, had mold in the sink, sensors kept turning off the lights, toilet was already clogged when I 1st arrived. Towels were rough and some looked & felt weathered. I would return for the STAFF but not the ROOM
