Aula

Arvostelut: Lotte Hotel Saigon

5 out of 5
Lotte Hotel Saigon
2A-4A Ton Duc Thang Street, District 1, Ho Chi Minh City

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 676 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 270 kautta 1001 arvostelua" "
Arvosana 6 - OK. 40 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 4 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 11 kautta 1001 arvostelua" "

9,4/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,0/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Sampsa

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
OK, hotel for a five.star.
Ok 5***** hotel. Maybe some renovation could be needed. Nothing special. Overally all good & great hotel to stay.
Yöpyi 3 yötä helmikuussa 2023
LOTTE HOTEL SAIGON vastasi 9.3.2023
Dear Sampsa,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.It was a great pleasure to read your comment and we are delighted that you have satisfied with our location, rooms, dining service, staff's service and entire environment. Finally, thank you again for your feedback. We definitely look forward to welcoming you back to the LOTTE HOTEL SAIGON, the next time you decide to visit Ho Chi Minh city.Sincerely Yours,Suh Dong SooGeneral Director

10/10 Loistava

Riitta, Vantaa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Upea interiööri, hyvä henkilökunta
Rauhallinen, ylellinen, hyvä sijainti, ystävällinen henkilökunta, hienot ravintolat.
Yöpyi 25 yötä helmikuussa 2018

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Vastasi tähtien tasoa.Aamiainen loistava.
Yöpyi 4 yötä tammikuussa 2018

10/10 Loistava

Markus

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2017

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Uusi Vuosi Saigonissa
Upea hotelli, erinomainen palvelu ja keskeinen sijainti. Kiva uima-allasalue, loistava kuntosali ja lyhyt matka ydinkeskustaan kävellen. Mainio aamupala. Paljon kohtuuhintaisia ja kivoja ravintoloita lähellä. Upeat (vaikkakin melko kalliit) Uuden Vuoden juhlat.
Yöpyi 5 yötä joulukuussa 2017

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2017

10/10 Loistava

Yoshihisa

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Raunge is very nice.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

izuru

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
いいホテルでした
Yöpyi 3 yötä toukokuussa 2024
LOTTE HOTEL SAIGON vastasi 7.5.2024
拝啓、izuru 様、この度は、当ホテルをご利用いただき、誠にありがとうございます。お客様のご満足を得られたことをうれしく思います。「いいホテルでした」というお言葉をいただき、大変光栄に存じます。お客様の快適な滞在をサポートできたことを、心より嬉しく思います。今後もお客様にとって心地よい滞在を提供できるよう、努めてまいります。またのご利用を心よりお待ちしております。敬具、

8/10 Hyvä

Sato

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
夜遅く着いたが、receptionの女性やポーターやボーイの全てのサービスが良かった。ホテルや部屋もとても綺麗で満足。
Yöpyi 1 yön huhtikuussa 2024
LOTTE HOTEL SAIGON vastasi 7.5.2024
拝啓、Sato 様、この度は、当ホテルをお選びいただき、誠にありがとうございます。また、ご滞在に関する貴重なご意見をお寄せいただき、心より感謝申し上げます。お客様が遅い時間に到着されたにもかかわらず、レセプションの女性やポーター、ボーイのサービスにご満足いただけたとのお言葉、大変嬉しく存じます。さらに、ホテルやお部屋の清潔さにもご満足いただけたとのこと、こちらも大変光栄に存じます。お客様のご滞在が快適であり、思い出深いものとなったことを、心よりうれしく思います。またのご利用を心よりお待ちしております。何かご要望やご質問がございましたら、お気軽にお知らせください。敬具、

10/10 Loistava

Yukari

Matkusti ryhmän kanssa
Hyvää: Palvelut/mukavuudet
ロケーションも大変よく、朝食のビュッフェのメニューも豊富で良かったです。韓国料理もあってよかったです。
Yöpyi 2 yötä huhtikuussa 2024
LOTTE HOTEL SAIGON vastasi 7.5.2024
拝啓 Yukari 様、この度は、私どものホテルをご利用いただき、誠にありがとうございます。お客様の貴重なご意見をお聞かせいただき、心より感謝申し上げます。お客様にとって、ロケーションや朝食のビュッフェ、特に多彩なメニューがご満足いただけたとのこと、大変嬉しく存じます。また、韓国料理もお楽しみいただけたとのこと、私どもも喜んでおります。お客様の次回のご滞在も、同様の満足をご提供できるよう努めることをお約束いたします。どうぞお気軽にお問い合わせください。敬具、

10/10 Loistava

Kerwin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed the cleanliness of the room and the abundant water bottles. The breakfast was great, but too many items were not hot like the potato wedges, pancakes and waffles.
Yöpyi 3 yötä huhtikuussa 2024
LOTTE HOTEL SAIGON vastasi 2.5.2024
Dear Kerwin,Thank you for taking the time to leave a review! We're glad you enjoyed your stay with us, especially the clean room and plentiful water bottles.We appreciate your feedback on the breakfast selection. We strive to offer a variety of hot and cold options to cater to different preferences. We apologize that some items like the potato wedges, pancakes, and waffles weren't served at the desired temperature. We'll definitely share your comments with our kitchen team to ensure these items are kept warm and enjoyable for future guests.Thank you again for choosing us! We look forward to welcoming you back and providing you with an even better breakfast experience next time.Sincerely,Hotel Management.

6/10 OK

Tracy

Matkusti perheen kanssa
The check-in staff BS too much. She told me she upgrades my room when I told her I am an Expedia VIP customer. But truthfully she didn't do a thing. I booked 2 Deluxe room and I got exactly what I booked. I don't mind or care, but what bothers me is that she acted like she is giving me a favor when she didn't do anything.
Yöpyi 3 yötä huhtikuussa 2024
LOTTE HOTEL SAIGON vastasi 26.4.2024
Dear Tracy,Thank you for contacting us and for bringing this to our attention. We sincerely apologize for the confusion caused by the check-in experience.It appears there may have been a misunderstanding regarding your room upgrade. We understand why you might be disappointed if you were led to believe otherwise.We appreciate your understanding and that you were satisfied with the Deluxe rooms you received. However, we agree that the staff member's communication could have been clearer. We will be sure to address this with the team to ensure more transparent communication in the future.We value your feedback and hope this experience doesn't deter you from staying with us again. Please don't hesitate to reach out if you have any further questions or concerns via email: marketing.saigon@lotte.netSincerely,Hotel Management.

8/10 Hyvä

Masayuki

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
ウオシュレットが壊れていた。
Yöpyi 4 yötä huhtikuussa 2024
LOTTE HOTEL SAIGON vastasi 24.4.2024
친애하는 Masayuk 고객님께,롯데호텔 사이공에서 따뜻한 환영의 인사를 보냅니다.먼저 저희 호텔을 이용해 주시고 소중한 경험을 나누어 주셔서 대단히 감사드립니다.저희 호텔이 고객님의 기대치를 만족시켰다는 말씀에 깊은 감사의 말씀과 한결같은 서비스로 보답하겠다는 약속의 말씀을 드립니다. 특히 저희 호텔의 위치, 위생, 시설과 식음 서비스에 대한 칭찬의 말씀에 더할 나위없는 기쁨을 느낍니다.고객님의 귀중한 칭찬의 말씀을 저희 호텔의 전 직원과 나누었으며 모두 기뻐하였습니다.다시 한번 고객님의 후기를 통하여 다른 모든 이들에게 롯데호텔 사이공의 서비스를 알리게 되는 기회를 주심에 감사의 말씀을 전하며 추후 다시 한 번 고객님을 따스하게 맞이할 수 있는 그 날을 기대하겠습니다.감사합니다.감사합니다.Best Regards,Hotel Management.

10/10 Loistava

RYOSUKE

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
LOTTE HOTEL SAIGON vastasi 24.4.2024
Dear RYOSUKE ,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Loistava

Miki

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
ホテルはリバーサイドの景色が素晴らしいことを知らずにシティビューを予約していたが、チェックインの際にリバービューのお部屋にしてくれて、素晴らしい眺望を楽しむことができた。
Yöpyi 2 yötä huhtikuussa 2024
LOTTE HOTEL SAIGON vastasi 15.4.2024
Dear Miki,We would like to begin by apologizing for our inability to respond to you in Japanese.Your kind comments have been greatly appreciated, and we are thrilled to learn that your recent stay at our establishment was truly exceptional. Your satisfaction with our services and the overall environment is a source of immense joy.We have relayed your message to our entire team, who are very pleased and extend their sincere thanks for your message.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly look forward to welcoming you back, with the promise of providing more fantastic experiences during your next visit.Best Regards,Hotel Management

8/10 Hyvä

Debbie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel charged me for the breakfast, then I came down to verify, they gave the reverse credit, but they never submitted to my credit card. So my card still charged. Who should I contacted to fix the problem?
Yöpyi 2 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 16.4.2024
Dear Ms. Debbie,I hope you're doing well.Regarding your recent billing inquiry about breakfast charges, we've investigated and found that the charges were refunded to your credit card on March 17th, 2024.Sometimes, refunds can take 5-10 days to reflect on your statement due to processing times. We recommend checking your account/card balance for the previous month to confirm the refund.If you need document for your bank, please contact us via email info.saigon@lotte.net. We will be happy to assist further.Best regards,Hotel Management.

10/10 Loistava

Andrew

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good, clean property. Service is great and there’s a convenience store nearby as well. All the amenities and facilities were well kept. Would come back
Yöpyi 4 yötä huhtikuussa 2024
LOTTE HOTEL SAIGON vastasi 10.4.2024
Dear Andrew,We want to express our sincere gratitude to you for choosing LOTTE HOTEL SAIGON for your recent stay. It was a pleasure to have you with us, and we are thrilled to have been able to create unforgettable moments during your time here.Your positive feedback about our service is truly humbling. It serves as a testament to our unwavering dedication to providing exceptional hospitality to each and every guest. At LOTTE HOTEL SAIGON, we are committed to going above and beyond to ensure that your experience with us is nothing short of extraordinary.We cannot wait to have the opportunity to welcome you back to LOTTE HOTEL SAIGON. We are confident that we can make your next stay even more enjoyable and memorable than the last.Thank you once again for choosing LOTTE HOTEL SAIGON. We eagerly await the pleasure of your return.Warm regards,Hotel Management

10/10 Loistava

mitsutoshi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
清掃が行き届いていた
Yöpyi 3 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 8.4.2024
Dear mitsutoshi,Firstly, we extend our sincere apologies for not being able to respond in Japanese.We deeply appreciate your kind words and are thrilled to hear that your stay with us was truly exceptional. Your satisfaction with our services and the overall environment brings us immense joy.We've shared your message with our entire team, who are elated and extend their heartfelt thanks for your feedback.Once again, thank you for giving us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We look forward to warmly welcoming you and ensuring more wonderful experiences during your next visit.Best Regards,Hotel Management

10/10 Loistava

William, Toronto

Yöpyi 3 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 21.4.2024
Dear William,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Loistava

joffrey

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Top 5 stars hotel, amazing facilities and spacious rooms decorated with style
Yöpyi 3 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 8.4.2024
Dear joffrey,We would like to extend our heartfelt thanks to you for choosing LOTTE HOTEL SAIGON for your recent stay. It was a pleasure to have you as our guest, and we are delighted to have had the opportunity to create memorable experiences for you.Your kind words about our service are truly appreciated. They serve as a reminder of the importance of our commitment to providing exceptional hospitality to all our guests. At LOTTE HOTEL SAIGON, we are dedicated to ensuring that every aspect of your stay exceeds your expectations and leaves you with unforgettable memories.We are eagerly looking forward to the opportunity to welcome you back to LOTTE HOTEL SAIGON. We are confident that we can make your next stay even more enjoyable and memorable for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We cannot wait to serve you again soon.Warm regards,Hotel Management

10/10 Loistava

TOMOKO

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
朝食が素晴らしかったです。お腹の心配をせずに様々な料理を楽しめます。 日替わりのメニューもあるので、食べたいものがあったら食べておいた方がよいです。
Yöpyi 4 yötä joulukuussa 2023
LOTTE HOTEL SAIGON vastasi 31.3.2024
Dear TOMOKO,Firstly, we apologize for not being able to reply to you in Japanese.Thank you for sharing your great comments and we are very glad to know that you had a truly amazing time staying here with us.Once again, thank you so much for giving us one more chance to show everyone about the service at LOTTE HOTEL SAIGON. We do hope to warmly welcome you with other great experiences on your next visit.Best Regards,Hotel Management.

10/10 Loistava

Kosaku

Yöpyi 5 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 16.4.2024
Dear Kosaku,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Loistava

Kenichi

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 15.4.2024
Dear Kenichi,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Loistava

KENZO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 26.3.2024
Dear KENZO,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 OK

Lechi

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
As I stated in an earlier review, I was denied for my breakfast to go box- as I had an unexpected minor hand surgery which required me to fast; the breakfast I had paid for- not an extra benefit from the hotel! However, after my review was sent, the breakfast staff treated my husband and I extremely nice on the following day. We appreciated efforts from Ms. Barbara Tran, My Điep and her staff who were all very helpful and super nice. Yet, we didn’t receive any formal apology from hotel restaurant.
Yöpyi 4 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 25.3.2024
Dear Lechi ,Thank you for taking the time to share your recent experience with us. We sincerely apologize that you were initially denied a breakfast to-go box following your hand surgery. We understand how frustrating this must have been, especially considering you had already paid for breakfast.We appreciate you bringing this to our attention, and we've taken steps to ensure this doesn't happen again. It's never our intention to deny a guest a reasonable request, particularly in a situation like yours requiring a medical fast.We're delighted to hear that Ms. Barbara Tran, Mỹ Điệp, and their staff went above and beyond to make your following day's breakfast experience pleasant. Their attentiveness and kindness reflect the high standards we strive for.We apologize again for the initial inconvenience and hope you'll consider giving us another chance to demonstrate our commitment to exceptional guest service. Please don't hesitate to reach out to me directly if you have any further questions or concerns.Sincerely,Hotel Management.

8/10 Hyvä

AKIRA, saishinakakudotouchiyou

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 25.3.2024
Dear AKIRA,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management.

10/10 Loistava

JongOok, Jeongeup

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was great time in Hochiminh
Yöpyi 6 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 18.3.2024
Dear JongOok,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management.

8/10 Hyvä

Yuzuru

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
A male staff member in the lounge on the 14th floor was serving customers while playing a game on his cell phone. That was very disappointing.
Yöpyi 4 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 18.3.2024
Dear Yuzuru,Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear you enjoyed the breakfast, but we sincerely apologize that your experience in the executive lounge fell short of expectations.We take guest service very seriously, and we are disappointed to learn that a staff member on the 14th-floor lounge was using their phone for personal reasons while assisting guests. This behavior does not reflect the high standards we set for our team.We will be addressing this incident directly with the staff member involved and reinforcing our policy regarding full attention to guests while on duty. We appreciate you bringing this to our attention, as it allows us to continuously improve the service we offer.Would you be willing to share any additional details about your experience in the lounge besides the staff member's phone use? This would help us identify any other areas for improvement.Thank you again for your feedback. We value your business and hope to have the opportunity to welcome you back soon and provide you with an exceptional experience throughout your entire stay.Sincerely,Hotel Management.

10/10 Loistava

Katsuhide

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
リバーサイドの部屋が良いです.
Yöpyi 3 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 15.3.2024
Dear Katsuhide,Firstly, we must extend our apologies for not being able to respond to you in Japanese.We are genuinely grateful for your wonderful comments and thrilled to hear that your recent stay at our hotel was truly extraordinary. Your complete satisfaction with our services and the overall atmosphere is deeply rewarding.We have shared your message with our entire team, and they are genuinely delighted and express their sincere thanks for your feedback.Once again, we would like to express our gratitude for allowing us to showcase the service at LOTTE HOTEL SAIGON. We eagerly await the opportunity to welcome you back and provide you with even more exceptional experiences on your next visit.Warmest Regards,Hotel Management

10/10 Loistava

??

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
日本語スタッフの対応が素晴らく 親切でした
Yöpyi 1 yön maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 13.3.2024
Dear valued guest,We would like to begin by apologizing for our inability to respond to you in Japanese.Your kind comments have been greatly appreciated, and we are thrilled to learn that your recent stay at our establishment was truly exceptional. Your satisfaction with our services and the overall environment is a source of immense joy.We have relayed your message to our entire team, who are very pleased and extend their sincere thanks for your message.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly look forward to welcoming you back, with the promise of providing more fantastic experiences during your next visit.Best Regards,Hotel Management

10/10 Loistava

HYUNG, Carrollton

Hyvää: Siisteys ja henkilökunta ja palvelu
It’s nice and clean. Nice staffing.
Yöpyi 4 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 15.3.2024
Dear HYUNG,We extend our heartfelt gratitude to you for selecting LOTTE HOTEL SAIGON for your recent stay. It was our pleasure to serve you and craft unforgettable moments during your time with us.Receiving your positive feedback fills us with pride. Your commendations on our service reinforce our commitment to delivering exceptional hospitality. Our aim is to consistently surpass the expectations of our guests, ensuring each visit is nothing short of extraordinary.We eagerly anticipate the opportunity to welcome you back to LOTTE HOTEL SAIGON. With confidence, we promise to elevate your next stay, crafting an experience that exceeds all past encounters.Thank you for entrusting us with your stay. We eagerly await your return.Warm regards,Hotel Management

10/10 Loistava

Katsuhide

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
朝食のメニューが豊富で、どれも美味しい。
Yöpyi 3 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 11.3.2024
Dear Katsuhide,First and foremost, we want to express our regret for not being able to respond to you in Japanese.Your generous comments have touched us deeply, and we are elated to learn that your stay with us was truly remarkable. Your complete satisfaction with our services and the overall ambiance is immensely gratifying.We have shared your message with our entire staff, who are overjoyed and wish to convey their sincere thanks for your kind words.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly await your return, with the promise of delivering even more exceptional experiences.Warm regards,Hotel Management

10/10 Loistava

Viktor

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Das Hotel hat große, saubere Zimmer und liegt relativ zentral. Das Frühstück ist sehr gut. Einziger Verbesserungspunkt ist die etwas in die Jahre gekommene Ausstattung der Zimmer.
Yöpyi 2 yötä maaliskuussa 2024
LOTTE HOTEL SAIGON vastasi 11.3.2024
Dear Viktor,Firstly, we extend our sincere apologies for not being able to respond in German.We deeply appreciate your kind words and are thrilled to hear that your stay with us was truly exceptional. Your satisfaction with our services and the overall environment brings us immense joy.We've shared your message with our entire team, who are elated and extend their heartfelt thanks for your feedback.Once again, thank you for giving us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We look forward to warmly welcoming you and ensuring more wonderful experiences during your next visit.Best Regards,Hotel Management

8/10 Hyvä

Wansu

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
아무래도 롯데호텔이다보니 기본은 깔고가는 느낌, 조식도 나쁘지 않았고, 객실도 적당했습니다. 수압도 좋았구요. 바로옆에 gs25도 있구요. 위치 상으로 걸어서 이동할 수 있는 곳은 거의 없는 편이라 그건 좀 불편했던 것 같습니다.
Yöpyi 1 yön helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 6.3.2024
친애하는 Wansu 고객님께,롯데호텔 사이공에서 따뜻한 환영의 인사를 보냅니다.먼저 저희 호텔을 이용해 주시고 소중한 경험을 나누어 주셔서 대단히 감사드립니다.저희 호텔이 고객님의 기대치를 만족시켰다는 말씀에 깊은 감사의 말씀과 한결같은 서비스로 보답하겠다는 약속의 말씀을 드립니다. 특히 저희 호텔의 위치, 위생, 시설과 식음 서비스에 대한 칭찬의 말씀에 더할 나위없는 기쁨을 느낍니다.고객님의 귀중한 칭찬의 말씀을 저희 호텔의 전 직원과 나누었으며 모두 기뻐하였습니다.다시 한번 고객님의 후기를 통하여 다른 모든 이들에게 롯데호텔 사이공의 서비스를 알리게 되는 기회를 주심에 감사의 말씀을 전하며 추후 다시 한 번 고객님을 따스하게 맞이할 수 있는 그 날을 기대하겠습니다.감사합니다.감사합니다.Best Regards,Hotel Management.

8/10 Hyvä

mitsutoshi

Yöpyi 2 yötä helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 25.3.2024
Dear mitsutoshi,We extend our heartfelt gratitude to you for selecting LOTTE HOTEL SAIGON for your recent stay. It was our pleasure to serve you and craft unforgettable moments during your time with us.Receiving your positive feedback fills us with pride. Your commendations on our service reinforce our commitment to delivering exceptional hospitality. Our aim is to consistently surpass the expectations of our guests, ensuring each visit is nothing short of extraordinary.We eagerly anticipate the opportunity to welcome you back to LOTTE HOTEL SAIGON. With confidence, we promise to elevate your next stay, crafting an experience that exceeds all past encounters.Thank you for entrusting us with your stay. We eagerly await your return.Warm regards,Hotel Management.

8/10 Hyvä

Michael

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Some of the front desk staff were cold…
Yöpyi 6 yötä helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 28.2.2024
Dear Michael,Thank you for your recent stay at LOTTE HOTEL SAIGON.We sincerely apologize for not being able to exceed your expectations and thank you for bringing this matter to our attention. It would be great if we could have the opportunity to serve you better in the near future.We look forward to your next visit.Warm regards,Hotel Management.

8/10 Hyvä

Quan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Customer service should be better
Yöpyi 10 yötä helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 26.2.2024
Dear Quan,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty, and we are genuinely sorry to hear that your experience with our customer service did not meet your expectations.We take all guest feedback seriously, and we are committed to providing exceptional service to everyone who stays with us. We are actively reviewing your feedback and will use it to evaluate our customer service procedures and identify areas for improvement.Specifically, we would appreciate it if you could share any additional details about your experience with customer service. This information will be invaluable in helping us identify the root cause of the issue and take appropriate corrective action.We apologize for any inconvenience this may have caused, and we hope that you will give us another chance to demonstrate the high level of service we strive to provide. Please know that we are committed to making your next stay with us a positive and enjoyable one.Sincerely,Hotel Management.

10/10 Loistava

Elvira

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel in a great location. Well maintained Very helpful staff Definitely recommended
Yöpyi 3 yötä helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 21.2.2024
Dear Elvira,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management.

8/10 Hyvä

Quan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Okay customer service.
Yöpyi 1 yön helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 20.2.2024
Dear Quan, Warmest greetings from LOTTE HOTEL SAIGON.We were pleased to serve you in your memorable moments.Providing high-quality service is our responsibility. Still, It feels great to be noticed for our efforts. Thank you very much for your encouragement.Your positive comments also shared to our staff, who are always willing to help our guests and improve our service quality.We will be delighted to have you back here at our hotel. We promise to make your next trip an even more memorable one.We look forward to welcoming you again to LOTTE HOTEL SAIGON.Best regardsHotel Management.

10/10 Loistava

Eric

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel with impressive breakfast buffet and also seafood buffet for lunch and dinner.
Yöpyi 2 yötä helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 19.2.2024
Dear Eric,Thank you for your stay at LOTTE HOTEL SAIGON. We sincerely appreciate you taking the time to leave a such thoughtful review.We are delighted to hear that you enjoyed our buffet. It would be an honor if we could have a chance to serve you even more delicious buffet next time you travel to Saigon.Thank you for sharing time with us. We look forward to your next visit.Warm regards,Hotel Management.

2/10 Hirveä

nackhun

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
욕조 온수가 찔끔 찔끔 나오네요.
Yöpyi 4 yötä helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 20.2.2024
친애하는 nackhun고객님께,먼저 저희 롯데호텔 사이공 을 이용해 주셔서 대단히 감사 합니다. 또한 고객님의 소중한 시간을 내어 저희 호텔의 발전을 위한 피드백을 공유해 주셔서 감사드립니다. 먼저 고객님이 느끼신 불편함에 대해서 진심으로 사과의 말씀을 드립니다. 고객님이 겪으신 불편함과 직원 서비스에 대한 피드백을 해당 부서에 즉시 전달하였습니다. 항상 고객을 가장 먼저 생각하는 호텔로 거듭나기 위하여 모든 노력과 정성을 다하겠습니다.추후 개선 된 시설과 서비스로 고객님을 다시 한 번 맞이할 수 있기를 기원 하겠습니다. 다시 한 번 고객님의 귀중한 말씀에 감사 드립니다.Best Regards,Hotel Management.

10/10 Loistava

Nguyen

Very good
Yöpyi 1 yön helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 19.2.2024
Dear Nguyen, your feedback made our day! We're thrilled that you enjoyed your stay with us. Your kind words inspire us to continue delivering exceptional service. We can't wait to have you back for another outstanding experience.

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent location! Hotel room is spacious and many amenities inside room. Restaurant in-house with many choice and food is delicious. Definitely will come back and stay when visit Vietnam!
Yöpyi 1 yön helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 19.2.2024
Dear David,We are genuinely grateful for your wonderful comments and thrilled to hear that your recent stay at our hotel was truly extraordinary. Your complete satisfaction with our services and the overall atmosphere is deeply rewarding.We have shared your message with our entire team, and they are genuinely delighted and express their sincere thanks for your feedback.Once again, we would like to express our gratitude for allowing us to showcase the service at LOTTE HOTEL SAIGON. We eagerly await the opportunity to welcome you back and provide you with even more exceptional experiences on your next visit.Warmest Regards,Hotel Management

10/10 Loistava

Hiroaki, Fukuokashi tyuouku

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
二泊三日の滞在でしたが、快適に過ごす事が出来ました。 ちょうしのメニューなども素晴らしいですね。
Yöpyi 2 yötä helmikuussa 2024
LOTTE HOTEL SAIGON vastasi 7.2.2024
Dear Hiroaki,We would like to begin by apologizing for our inability to respond to you in Japanese.Your kind comments have been greatly appreciated, and we are thrilled to learn that your recent stay at our establishment was truly exceptional. Your satisfaction with our services and the overall environment is a source of immense joy.We have relayed your message to our entire team, who are very pleased and extend their sincere thanks for your message.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly look forward to welcoming you back, with the promise of providing more fantastic experiences during your next visit.Best Regards,Hotel Management

10/10 Loistava

Gunnar

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing pool and central location. Fantastic staff and service experience.
Yöpyi 2 yötä tammikuussa 2024
LOTTE HOTEL SAIGON vastasi 5.2.2024
Dear Gunnar,Your kind comments have been greatly appreciated, and we are thrilled to learn that your recent stay at our establishment was truly exceptional. Your satisfaction with our services and the overall environment is a source of immense joy.We have relayed your message to our entire team, who are very pleased and extend their sincere thanks for your message.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly look forward to welcoming you back, with the promise of providing more fantastic experiences during your next visit.Best Regards,Hotel Management

2/10 Hirveä

JI SOO

Yöpyi 16 yötä tammikuussa 2024
LOTTE HOTEL SAIGON vastasi 5.2.2024
Dear JI SOO,Thank you for your recent stay at LOTTE HOTEL SAIGON.We sincerely apologize for not being able to exceed your expectations and thank you for bringing this matter to our attention. It would be great if we could have the opportunity to serve you better soon.We look forward to your next visit.Warm regards,Hotel Management.

8/10 Hyvä

Chieko

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
フロントの方が、笑顔で接してくれました。
Yöpyi 1 yön tammikuussa 2024
LOTTE HOTEL SAIGON vastasi 1.2.2024
Dear Chieko,Firstly, we extend our sincere apologies for not being able to respond in Japanese.We deeply appreciate your kind words and are thrilled to hear that your stay with us was truly exceptional. Your satisfaction with our services and the overall environment brings us immense joy.We've shared your message with our entire team, who are elated and extend their heartfelt thanks for your feedback.Once again, thank you for giving us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We look forward to warmly welcoming you and ensuring more wonderful experiences during your next visit.Best Regards,Hotel Management

10/10 Loistava

DONGHEE

Yöpyi 4 yötä tammikuussa 2024
LOTTE HOTEL SAIGON vastasi 29.1.2024
Dear DONGHEE,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Loistava

Lonnie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Saigon Surprise
99 out of 100. Pool was very nice. Breakfast buffet was the best we’ve had on our three week trip.
Yöpyi 1 yön tammikuussa 2024
LOTTE HOTEL SAIGON vastasi 29.1.2024
Dear Lonnie,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Loistava

Sean, Indianapolis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was extremely friendly and helpful. Definitely lived up to the star rating that made me choose it in the first place. Beautiful lobby and fantastic breakfast options. My room was facing the river and was a beautiful view day and night. Excellent water pressure in a deep tub/shower combo. My first experience using a bidet and want one at home. I would prefer to stay here next time I visit vietnam because it was a beautiful, clean and classy hotel.
Yöpyi 2 yötä tammikuussa 2024
LOTTE HOTEL SAIGON vastasi 26.1.2024
Dear Sean,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management