Hae hotelleja – Amber Valley District

”When I booked for myself and grandson six ,I wasn't made aware that our "hotel room" was just a block of rooms at the bottom of a road near the entrance. These were unmanned and the key had to be collected from the main reception. This is no easy fete when there's a very steep long hill to walk up to reception. I was told our room was ready,we went down to it,expecting staff to meet us. None were there. So I and my little grandson had to walk back up to reception with a suitcase and rucksacks...

”Filthy room. Dead bugs on the dirty carpet, even found human nails in our room. We complained, got a refund and left straight away. Staff were apologetic and helpful though, even seemed to agree that the family garden view rooms were not up to scratch. Single glazed bedroom windows. Hallways in need of cleaning and redecorating. No lift. Awful. Do not waste your money.”

”Brilliant location! Hotel could do with some TLC but don’t let this put you off! Mould in bathroom, but that was ok as only there for 1 night. Chocolates and slippers were a lovely touch. Nice quiet room - no complaints !”

”Staff very welcoming and friendly made to feel welcome ,The only thing is a little music in the restaurant at breakfast would be good very quiet ,I would definitely stay again and would recommend it.”

”A hotel with a lot of character and history, with beautiful gardens and rural location. Breakfast was great; the room 23 was more than comfortable with all essentials. A very good value stay.”

”Visited in August 2026, nice & clean room, friendly staff, overall great experience”

”Lovely room, good choice for breakfast. Staff very welcoming & helpful. ”

”Beautiful setting, gorgeous room , wonderful staff thankyou”

”It was clean meals good.”

”The room was huge with more than enough space for a seating area as well as a dressing table/coffee station. Tea/coffee provided and hairdryer in room. Bathroom was adequate but dated and some of the seating in the bedroom area was ripped and one of the bedside lights didn’t work. Staff were helpful although it took some time to knowledge us on arrival. They were really helpful when I phoned to make an enquiry prior to arrival. The accommodation is in an adjacent building to the bar/pub. The...

”Lovely Grade 2 building so the rooms are slightly quirky, but that is its charm. Do not expect crisp clean lines and perfectly level floors, but be prepared for a place you can comfortably relax into.”

”Friendly staff Good breakfast Stairs may be a problem if elderly .Found shower cubicle to be difficult to get in and out also no non slip surface in shower which made it a bit dangerous getting out”

”Housekeeping only available on request which isn’t clear on website”

”Fantastic option if staying in the area. Nice bug spacious room. Very helpful staff, and delicious breakfast included. Would recommend and stay again if we were in the area in the future.”

”Overall, very positive. I'll come on to the Good Stuff in a bit, but first... When I arrived (at the time I said I would when booking) the hotel door was locked and it looked deserted. I called the number I found for it on Google, and a harassed sounding woman said I should have received a message telling me how to get in. (I had received many messages from Expedia claiming to be from the hotel, but all were blank. This is almost certainly a problem with Expedia, not the hotel itself.) She came...

”Very disappointing stay. The room I booked was already occupied when I arrived. I was moved to a smaller room that did not match what I paid for three people, and my children had to find accommodation elsewhere. The place was not very clean and had an unpleasant smell. The kitchen was dirty. I did not even wait for breakfast. I chcked out very early in the morning.”