Hae hotelleja – Henriettan kaupunki

”The hotel was clean, and the housekeepers were extremely nice! That’s all. When we first arrived, our fridge did not work. We were placed on the second floor with tons of luggage and was told we had to move back down to the first floor for a room with a working fridge. There were no elevators and I’m an elder so it was very much draining! We moved all of our luggage just to get in the room and realize that the air conditioner was EXTREMELY loud. The hotel was booked and we had 5 nights ahead so...

”It took us 9 hours to be able to check in. Never was asked for an ID, was handed a room key and was told to come back. Wasn't able to get ahold of property for two days ahead of reservation, because we needed to know if we'd have a crib as requested, we weren't able to. There were smoke detectors cherping due to dead/dying batteries all in the first floor. One room could clearly smell was smoking. The hot/cold didn't match the faucets or sides in any of the spots in the room. There were taped...

”I didn’t like how late check in is I go places that check you in no matter the time with a reservation so that was the only problem”

”Most things were good.”

”Just a place to lay your head for a rest travelung”

”Not the greatest but your availability got me out of a jam.”

”The refrigerator did not work in my room. However, I was offered another room, but I was checking out the next day, and I had already removed the spoiled food. I also thought the coffee was very weak each morning. My last stay there, a couple of months ago, you had a selection of coffee to choose from, on this stay it was only one choice of coffee which was very weak each morning.”

”The location was 20 minutes away from most major highways and tourists sights. The room was clean and the staff was helpful, considerate and patience. Breakfast area provided offered hot & cold nutriental meals and free coffee at night made the stay a delight.”

”The service provided by the staff was unsatisfactory, particularly given that we were accommodated in a room category inferior to our confirmed reservation. This experience falls short of the standards we associate with the Hilton brand.”

”Was great. Would stay again.”

”The whole structure of the property is really rundown. Inside the room there were several things that were noteworthy: there was a large yellow stain on the flat sheet on the bed, there was hair on the wall of the shower that hadn’t been cleaned from the previous occupant, there was no shower gel in the container, the towel rack in the bathroom was partially ripped out of the wall, there was a stench of marijuana coming into the room, and the walls were so thin, that you could hear the people in...

”We actually cancelled our stay shortly after checking in. The hotel was not kept in good repair but it was clean. In the lobby there was an overdose kit box prominently displayed on the wall with boxes of Narcan. That kind of fit in with the whole feel of the place.”

”Room was clean”

”Beautiful hotel”

”Very nice but shower floor was slippery”

”Hotel Sysytem down no check in , no room available, need refund ASAP”

”We ariver at 11:30pm after a 6 hour drive. In the lobby had a sign that read "We are fully booked. All revervations are cancelled." We found out from someone staying there that no one had even been at the front desk in 2 days. Everything was sold out in the area and we had to drive 40 minutes away to find another room. I was on the phone with Expedia/VRBO to get my money back for an hour and 45 minutes just to be told by a "supervisor" that they couldn't refund my money and the best option...