Hae hotelleja – Ikpoba-Okha

”O”

”Not a good experience overall.”

”Not so good, bugs in the units I got”

”The title is Hell no! Last year I gave them 5 stars this year things have drastically changed . Where do I start with the madness. 1. Check in they double booked my room so they had to put us in another room which they claim was an upgrade because it had a balcony. When I went there the balcony faces a solid brick wall. 2. The room was sub par to the room I booked. I know this because I spent 1 month in the room last year. I complained and they changed the room again to a slightly better room...

”The property had a security Guard on post. The property had ample parking. The exterior clearly needed maintenance work. The check-in process was touch less, and very quick. I requested a room on the first floor, which was accommodated. The room was clean and spacious. There were a few maintenance issues in the room as well that could be addressed. There were many eateries and restaurants near by. The property was about 17 mins from the Benin City Airport (BNI). Overall, Kenbrill was a...

”Most of their rooms ( deluxe and standard rooms we stayed in) have a serious light changing issues, such that whenever there is a power glitch or change over, power doesn’t restore in the room automatically as it should, you’d have to keep standing up to go manually sort it out on the light key switch. Very annoying thing to do at night. Every other thing is decent, and staff are courteous and friendly. ”

”Hotel is located in a nice, serene environment, the front desk staff Isaiah was very courteous & professional. Rooms seem clean and the environment felt safe. The only thing is that Hotels.com advertised that breakfast is included in the price, however, this was not the case. Also, internet was so slow that it wasn't usable. Overall, it wasn't a bad experience ”

”I spent almost two hours in the lobby trying to confirm my reservation. The staff needs more training.”