Hae hotelleja – Malvern Hills District

”Clean room and polite staff. The spa was sup”

”Lovely Hotel”

”No working heating or hot water during my stay in the room”

”Good parking and breakfast. Hotel in need of a refurb, would not stay again. That said, staff were pleasant and doing their best to be helpful.”

”Lovely hotel,staff friendly and very helpful. Spa is wonderful.”

”Enjoyed our stay here would visit again we were on half board enjoyed breakfast and dinner. Pool sauna and jacuzzi were great .I didn’t like that a double bed was two twin beds attached together leaving a gap in between.check out time is 11 am but a lady knocked on our door at 10 am to tell us that she is cleaning.”

”Staff were lovely and the room was delightful. As always, the location is perfect for walking. Service in the restaurant is friendly but has room for improvement (eg taking plates away promptly, and presenting wine at the right temperature (red wine temp was good on one day, but far too cold the next). It would be useful when booking if it were clearer that there is a restricted menu Sun - Tues. Overall, we really appreciate the welcome here.”

”On arrival I was told I’ve been downgraded to a standard room after paying for a premium room. Pretty rude staff wouldn’t change your alter and just saying I will just take it off the bill at the end. That wasn’t the answer what the answer I wanted was I’m sure your room isn’t available, but we can upgrade you to Different room, ordered two £40 steaks meals most of it was Fat with about eight chips overall we won’t be coming back really underrated for what you”

”Spent one night at the hotel. It is located in a cute small town. There is a good car park and the hotelarea is beautiful. The room was OK size, but could use an update. The pub was nice and the breakfast was good. Staff was friendly and helpful :)”

”Extremely disappointing experience. I didn’t even stay the night and had to book another nearby hotel instead. The smell was awful, from the corridors right into the room. The room itself looked nothing like the photos advertised on their website. It was extremely basic, with just a bed and not even a headboard. The bedding also looked old, worn out, and tired. Overall, the place was nothing like what I expected based on the photos and description. I would never stay here again and would not...

”Small double room, knightwick, has a toilet that leaked. The whole bathroom and bedroom stinks of mould because the floor must still be damp from the leaks. This room should not be used. The smell was so bad we had to leave the fan and light on all night. This was v noisy but preferable to the stink. Rooflights open all night. The door is a folding type so you can't even shut the smell out. Such a shame because the restaurant, pub and area are lovely and the food v good. Would pay not to stay in...

”Very pet friendly”