Hae hotelleja – Malvern Hills District

”Clean, well-equipped room with balcony and countryside views, friendly staff, lovely breakfast and fantastic pool and spa facilities. This was our second visit to Hatherley Manor and they maintained a consistently high standard of service on both occasions. One of the nicest hotel experiences we’ve had.”

”The facilities were great and we loved our quiet spacious room. Breakfast was excellent too. ”

”All felt very dated. Walls and floors all paper thin, could hear everything from folks waking at 6am, with the addition of construction work right outside the window at 7:30am. Rooms, whilst clean, were basic and tired, and far too warm with no ability to adjust temperature. Pay and display parking (with no guest discount) is a bit odd too. Not sure what grants this a 4*, but it certainly isn’t. Get what you pay for. ”

”It was an excelent stay as usual ”

”Great spa hotel. Staff are helpful, friendly atmosphere and relaxing environment. ”

”Spent one night at the hotel. It is located in a cute small town. There is a good car park and the hotelarea is beautiful. The room was OK size, but could use an update. The pub was nice and the breakfast was good. Staff was friendly and helpful :)”

”Good facilities ”

”Very helpful staff on Reception, in the Spa and Housekeeping. ”

”My daughter and I stayed for two nights, while visiting my son. The hotel from the staff to amenities to location were spot on. The positives:The staff, from reception to housekeeping, were lovely, friendly but not pushy. The amenities: pool was gorgeous, not too warm but not cold either, I’d recommend going early so you can fantasise that’s it’s your own. The rooms were spotless clean, towels big enough to cover a curvy person and so fluffy. Bonus for the biscuits. Breakfast was buffet style,...

”Negative points Broken bathroom fittings. Tired hotel. Dark rooms with musty smell. This hotel needs a refurbishment. Taps need to be combined. Carpets needs replacing. Good points are helpful staff.. Friendly.. Gave us extra pillows. Quiet and peaceful. Rooms are good sized. ”

”Q”

”Great spot indeed.... Charming historical hotel..”

”Everything about this hotel was excellent.”

”Booked in early January, some hours later, on the same day, messaged hotel asking for a cancellation, because I realised that possibly I wouldn't be able to make these dates or even the city due to personal circumstances. Even with more than one month in advance, the hotel refused to cancel and refund the booking; We were a big group, booked 3 different rooms; we paid different £ for the rooms, but got exactly the same room size/ layout and facilities. We could feel a smell of old and musty...