Hae hotelleja – Middlesex County

”The hotel needs updating!”

”Great place to stay!”

”We booked this trip as a much-needed family getaway and worked hard to be able to afford a nice weekend away with our children. Unfortunately, each day brought a new disappointment, by the end of the trip we were genuinely relieved to be heading home. We arrived Friday around 10 p.m. after a four-hour drive with two tired kids. The moment we walked into the hotel, there was an overwhelming odor that smelled like a sewage backup. The smell was so strong that it lingered and was impossible to...

”Subject: Formal Complaint Regarding Unprofessional Treatment During Check-in I am writing to express my extreme disappointment with the treatment my family received during check-in on the night of July 24 at approximately 11:30 PM. After a long day of travel, we arrived at your hotel expecting a smooth and welcoming check-in. Instead, we were met with an unprofessional, disrespectful, and unhelpful attitude from the front desk employee. Our reservation clearly included two rooms for 4 adults and...

”Not enough available irons”

”Okay”

”No coffee makers in the rooms. Property is in need of update”

”excelente”

”I had a very disappointing and unacceptable experience during stay at this hotel.The room had a serious bed bug problem.my children were bitten many times while sleeping which caused them discomfort and distress. This is a serious health and safety issue that should never happen in a hotel. In addition, the bathroom door handle was broken and did not work properly. When reported these problems to the hotel staff they brought the spray to treat the room however i asked them to come back in the...