Hae hotelleja – New Castle County

”Positives: -Friendly staff -Great air conditioning in rooms -Decently priced Negatives: -Sticky Floors/Carpet -Stained/Pilled Sheets -No Real Blankets -Not Super Clean In General -Terrible Breakfast (broken machines, very minimal selection, undercooked hot food)”

”Staff were extremely friendly and room was exceptionally clean.”

”My tv didn't work, refrigerator was very dirty.”

”There were stains on the sheets so we slept on top of them. Stains on the window blinds, a/c was meh, bathroom toilet handle loose, room smelled musty and was sticky. Towels were stiff. Honestly if we didn’t need to stay there we would have immediately left.”

”Nice place, the staff were great, the room was clean. and it around quite of few things if exploring.”

”Horrible! I booked the room on Expedia strictly for the use of the pool for my children... There was only one staff member present whom was very polite and helpful... He was NOT the problem at all... The hotel itself wasn't dirty, but it wasn't clean either... If that makes sense... The room was descent... The pool room was my biggest problem... For one reason or another, the room was freezing... Inside pool rooms are supposed to be 80°... It was NOT... It was about 60°... They tried to get in...

”Staff was very helpful super nice and respectful. Place was clean and smelled great”

”Upon arrival our checkin was probably the only thing that went smoothly. The hallways smelled of wacky weed and the carpet was filthy. The room itself had broken furniture and the bathtub/shower was peeling. As we arrived later and were leaving early a cancellation was not available. We definitly sleep on top of the covers and double covered our own pillows that we like to travel with. The breakfast area showed signs of cockroaches and the elevator did not work properly. I will never stop...

”It was the best part of our trip. The city of Wilmington was dull, deserted and extremely boring))))”

”Clean room, nice staff.”

”The desk staff was really great, and I had plenty of towels available.”

”Carpets are old and need to be replaced.”

”Always a pleasure. Great location for staycation!”

”The staff only support was giving me a plunger to unclog the toilet. The property was under construction and the amenities wasn't any. The dresser had burn marks the toilet unclean and the bed mattress was scary. I should be given a refund or rebate.”

”Good news was the breakfast and location near our destination. Large fridge and freezer is good. The room was generally clean but the kitchen floor was a little sticky, the toilet seat moved, and the couch in the TV Room was either broken or underneath the cushions or frame on the one side was lower than the other side. They could of gave us a few extra towels as we were there for 2.5 days and no cleaning done to the room. Overall I would rate it a "B"”

”4.5 stars. We stopped for one night, and had an overall good experience. It was clean, everyone was friendly, the A/C worked, the pool was lovely. My only caveats were the fact that we booked for a family of 3, but bedding was not provided for the sofa bed and when I went downstairs to ask for it, I was told there wasn't any. Thankfully we had brought a sleeping bag, but that didn't seem right. Breakfast was available but basic. The breakfast attendant was friendly and kept it very clean.”

”My family loved this spot and we will definitely be back!”

”The staff really makes the stay. All of them are so friendly and make you feel welcomed and wanted. We've stayed multiple times and now some feel like family or old friends!”

”The staff was great”