Hae hotelleja – Regional District of Kootenay Boundary

”Great experience! Everything was perfect!”

”One of the reasons we booked this hotel was because of the Expedia Gold status VIP perks.When asked about it during check in the reception was very cold and would not honour perks as promoted. Very disappointed as this was a first with any Expedia bookings. Will not be back.”

”Great hotel. Really nice location. Lakeside resturant & lounge top notch. However for a couple of nights there was a dog on my floor barking continually. Disruptive to say the least. ”

”We enjoyed our stay. The staff were amazing :) We'll definitely be back!”

”We have stayed here multiple times over the past few years and everything was good. This visit I felt there were several opportunities for the hotel to do a better job. Our room was tidy but the carpet is getting worn and felt dirty. We have always arrived early in the past and steps were always taken to get us in early. This time it was not possible as the hotel had been heavily booked the night before. We understand this but it was not until checking back after several hours that the front...

”All good.”

”Our room was perfect and exactly what we needed for a relaxing and comfortable weekend. Our patio faced the lake and was a nice spot for morning coffee.”

”So nice for the lake view room!”

”Great location ”

”We had a nice time, would visit again. Thank you!”

”Clean room and parking was convenient.”

”Had issues with the room - the clock didn't work and had to be replaced. The toilet leaked and had to be fixed. When water was run above us it was extremely loud in the pipes and vibrated.”

”The kitchen was adequate, the room was clean. Staff friendly and helpful.”

”The breakfast was okay. Bran muffins would be better if included with the muffin options. Also more fresh fruit options- stewed prunes maybe.”

”My room was as advertised but the furnishings were more worn then expected for the renovated portion. The staff was excellent and the hotel exercise room was great. My bed was comfortable and the room was clean. For the lower price in comparison for the area, I would stay there again. ”

”Good”

”We stayed only one night, for my birthday, and the staff were phenomenal! Right from check-in, they were so friendly and helpful! After learning it was my birthday, they brought up a thoughtful wee gift, which was so kind! And random staff members called out birthday greetings as we came and went. Our room was immaculately clean, and even though our balcony faced the busy street, we barely heard the traffic. We had a jetted tub in our room, and it did take a while to fill, but it was amazing...

”great staff, comfy bed and pillows and clean sleeping area. kitchen stove had 3 broken burners but had enough supplies to cook. ”

”Lovely location - easy walking to many restaurants and waterfront. Nice to have coffee and tea bar with options for types of milk. Staff are amazingly friendly and informative! Love this hotel ”