Hae hotelleja – San Andrés y Providencia

”Pricing was good, but the breakfast was a 2 out of 10. Similarly, they keep closing the pool saying it was for maintenance. The walk to the beach was about 7 to 9 minutes which we found acceptable. For the negatives listed above, we would not return.”

”Total bait and switch. Booked months in advance only to arrive and find the main infinity pool closed and wrapped in ‘PELIGRO’ tape. No notice was given. Beyond the construction, the service is non-existent. You have to beg for basic bottled water and minibar refills in an ‘all-inclusive’ resort. Staff is hostile and dismissive. Avoid this place until they learn the basics of hospitality.”

”The property is well maintained and spacious. The entire staff was friendly and provided great service. Everything was delicious and they had a nice assortment of different foods and desserts. The musical entertainment sounded fantastic and it was lively and interactive. Vacationing in San Andres was like going to paradise.”

”Service was not great”

”Las duchas de los baños no se lavan bien y la piedra se ve sucia, cuando limpian la habitación no lavan los sanitarios. Es un buen hotel pero falta. Estos detalles de limpieza importantes ”

”Me parece ser o melhor hotel da ilha. O quarto maior é muito bom. Espaçoso. Senti falta de algumas cortesias mais específicas (água diariamente, por exemplo, e abertura de cama à tarde). Mas nada que prejudique. Café da manhã de qualidade. Tem certa variedade. Ótimas frutas. O atendimento, como em toda a Colômbia, é “curioso”. Em geral, as pessoas não são nada simpáticas. No hotel, 30% era simpático. Os demais, quase nada - mas, repito, me parece algo do país (o que é uma pena, em se tratando...

”The pool was under construction or they were remodeling it. It would be nice to know these things before hand because for us the pool was a big plus when booking our reservation. Also, they did not have hot water. They stated that they were having an inspection which they were verifying that they were not providing ocean water to the guests. We stayed for 3 nights and didn’t have hot water for the whole stay. Other than that, the people who work there were extremely helpful and polite.”

”Todo estuvo bien”

”La atencion del personal muy buena”

”Olemme asuneet hotellissa viikon 2003 ja 9 vrk 2011. suosittelisimme no. tätä hotellia San Andres:in saarelle matkaaville. Omasta mielestäni saaren valikoimassa ei ole "hienompaa" hotellia valittavissakaan. Puitteiltaan sopii mielestäni tähtiluokitukseltaan 3 tähden hotelliksi, mutta ekstraa tulee siitä, että missään en ole tavannut yhtä vilpittömän mukavaa henkilökuntaa. Mitään oleellista ei kuitenkaan lomalaiselta tässä hotellissa puutu. Karibian lämmöstä huolimatta ruoka- ym....

”Early check out, no breakfast available”

”Desayunar, aire acondicionado”

”It doesn’t loock as the photos shows it, There was a cockroach, no hot water,stained towels, some of the employees don’t even say hello. All things considered, that hotel isn't worth the money you pay for it.”

”Need more entertainment and dtink options”

”I am extremely disappointed with my recent stay. I had stayed at this location before and enjoyed it, but this experience was completely unacceptable from start to finish. The first issue happened at check-in when staff gave my fiancé a difficult time checking in. Things only got worse from there. On Friday night, there was no hot water. I attempted to address the issue with staff, but no one seemed to care or provide any meaningful assistance. Unfortunately, the hot water issue continued...

”El internet malisimo, la cafeteria sin aire acondicionado, la comida sin sabor , el personal de la recepcion no da soluciones. Super groseros para la reservacion del restaurante , en el aeropuerto disque incluyen el transporte nunca me dieron solucion y no llegaron por mo. Insatisfecho de decameron san luis”

”Good pool, scuba diving clases available, the breakfast is included however is Really basic so you might go out a get something else to eat”

”The entire staff are so friendly, beautiful location away from the busy city center, and great food. ”