Hae hotelleja – San Andrés y Providencia

”First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here...

”The room was outdated. The bathroom had more in the baseboard showerhead full of mold. The room also smelled humid as if the walls were wet in the fridge was moldy. The beds were not comfortable. They would sink in the pictures in the website does not reflect when you’re there in person. The pool also does not look like the picture it was. The water was very murky tiles are coming off. The sitting area is all gray instead of white. The food in the restaurant was not the best breakfast was very...

”La ubicación muy buena su personal muy eficiente Pienso que los baños ( sanitario ) necesitan un mantenimiento”

”Todo de excelente calidad, buena ubicación y excelente servicio al cliente”

”Olemme asuneet hotellissa viikon 2003 ja 9 vrk 2011. suosittelisimme no. tätä hotellia San Andres:in saarelle matkaaville. Omasta mielestäni saaren valikoimassa ei ole "hienompaa" hotellia valittavissakaan. Puitteiltaan sopii mielestäni tähtiluokitukseltaan 3 tähden hotelliksi, mutta ekstraa tulee siitä, että missään en ole tavannut yhtä vilpittömän mukavaa henkilökuntaa. Mitään oleellista ei kuitenkaan lomalaiselta tässä hotellissa puutu. Karibian lämmöstä huolimatta ruoka- ym....

”The room clearly needed someone to say - hey maybe we should clean the mildew off of the bathroom faucet and the shower drain. Toilet seat not on tightly kept moving around and the toilet paper holder kept falling off not on tight. It was funny because one of the owners was there evaluating the hotel and was talking pictures on my floor. Take a look at room 420 and you’ll see what I mean.”

”Restaurant takes a long time to serve the food and is not to great, the interior rooms are to humid and the scent is to intense, besides that, the staff is great”

”Pagar vista al mar es un robo, la vista es totalmente diferente a lo que muestran en fotos, lo que ves es una construcción y el mar muy pero muy lejos, había insectos en el cuarto y el internet nunca funcionó, y el televisor no tenía canales nacionales, ósea no tenían cable, un hotel muy costoso con muy mal servicio, dijeron que lo iban a arreglar y nunca lo arreglaron, no pierdas tu dinero en este hotel de tan mal servicio.”

”I would never stay there again, the walls were paper thin. There was no shower head just a pipe coming out the wall. It was not nice”

”Had I known I will have a room without a window I would have never booked the stay. It’s not a hotel and definitely not 4 star as it states online. The place was sterile and clean but the sheets were half way stripped down when I got there and it is one of the most depressing places I have ever stayed. I would not stayed again for the money I paid.”

”Not like the pictures Unprofessional staff Room sheets dirty, room in a poor condition Phone did not work Poor WiFi signal in the room”

”Early check out, no breakfast available”

”There was a maggot in my salad. The room was clean, the staff were helpful. The sink in our bathroom was cracked. Which made on of the faucets/taps leak in our bathroom, there was water all over the floor. We did not know there were two parts to the hotel. The old part and the new part. The elevator in the old part had no air conditioning, it just blew hot air. The new part of the hotel looked a lot better there was air conditioning in the elevators. The food was very limited in terms of...

”I am extremely disappointed with my recent stay. I had stayed at this location before and enjoyed it, but this experience was completely unacceptable from start to finish. The first issue happened at check-in when staff gave my fiancé a difficult time checking in. Things only got worse from there. On Friday night, there was no hot water. I attempted to address the issue with staff, but no one seemed to care or provide any meaningful assistance. Unfortunately, the hot water issue continued...