Hae hotelleja – Town of Niagara

”Clean rooms. Staff was polite and helpful.”

”I asked the employee working the front desk on Saturday night for some Kleenex, as the box in the room was empty. After much back and forth, because of limited English, he eventually agreed. After an hour, still no Kleenex. I called again. Later, a handful of napkins were delivered. I gave up at that point.”

”The deposit was $400 which is way more than a 5 star or luxury hotel. Very disappointing. Also the customer service was very slow you had to ring the bell but it took over 5 minutes for someone to let me in to the front desk. The cleanliness was great and no complaints about the room. Everything else was a no for me. ”

”Deborah has a great place with an amazing view. A fantastic getaway, right on the lake. Deborah was very attentive and so accommodating the entire stay.”

”Excellent hotel”

”Found everyone was good but the valet parking staff very unfriendly during check-in. Different staff during checkout was seamless and professional.”

”There is NO breakfast at this hotel and no working vending machines. They have a tourist trap we dont care altitude towards guests. ”

”Amazing view in falls view room!!”

”Not The newest or finest....you can see and feel The age of building but still i gave 5star because great location amazing view to Falls and really great value for money !!!”

”Staff was nice, room was spacious and clean, and the bathroom was to die for!! It was also the perfect spot to walk around Clifton hill we will stay here again!”

”Everything was very nice and clean only ”

”Our room wasn’t vaccumed. There was a dirty shirt behind the bed. And the one bed was broken in the past and they used 3 pieces of angle iron and plywood to “fix” it, the angle iron was sticking out the side by about 6” and my self and several of my party have been cut, scratched, and bruised by it. I had to put my sandals over them to avoid anyone getting hurt if walked into them again. Also the cleaner left a dirty rag on the steps of the bunk bed ”

”Amazing staff. I had an issue with my credit card and without asking them, the front desk and manager were already helping me correct it. To my surprise they upgraded my room to a Beautiful FALLSVIEW room. Room 4211....the view was absolutely BREATHTAKING!! For me travelling alone, location is huge. I was close to the Falls and Casino. Great Experience!”

”Great experience, smooth check in and nice retaurant. Convenient for Niagara Falls visit and activities. Breakfast did not include orange juice, which was a disappointment.”

”Ok”

”Very friendly staff.”

”The room was large and spacious. However there was no closet or chest of drawers for clothing. ”

”The hot tub, pool and sauna were under renovation. The room and staff were great, just disappointed that the above amenities weren't available.”