2/10 Hirveä
Elissa, Swansea
Matkusti pienten lasten kanssa
19.2.2026
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a family room wasn't very nice...looked like some sort of meeting room or something. Very odd design, in rather a tired state and oddly furnished. The bed was in a separate room with doors and was nice but the bathroom tiny and felt like in a broom cupboard.
Our Key card failed everytime so had to walk back to reception leaving my son and bags etc. The room was all the way at the back of the hotel so this was a pain, too.
Reception was deserted, apart from on arrival where I had a lovely chat with the staff member about martial arts. Very bad especially when needing a key card redone in the evenings. I called the number as said on reception phone to alert staff but no answer. Maybe staff shortages or just one person on night shift but really annoying and bad customer service.
There was a fire alarm at 3 am and not only was this upsetting, scary and exhausting after our 7 hr drive, but it was badly managed by the hotel. Or didn't seem to be managed at all. Again assume due to not enough staff but the guests were left to sort ourselves out, no one came to role call/count heads or to tell us to come back in etc. Absolutely awful. Rumours were that someone was smoking and the night shift guy was checking rooms but not good enough. A member of staff should have come out to check us and keep informed.
At breakfast- a great selection, unfortunately the eggs we ordered arrived after finished our plates. Took 20mins to scramble them!
Jacuzzi didn't work.
😞
Elissa
Yöpyi 3 yötä joulukuussa 2025