a&o Hostels – Iso-Britannia, Yhdistynyt kuningaskunta

”This is no longer even a hotel, it is now a hostel run by a German A & O Hostels group. Everything you would expect to get in a hotel was gone. There are no amenities whatsoever in the rooms, there is no housekeeping, the staff is sub par as well as the breakfast which was terrible and lacking. I have stayed here multiple times when it was a Novotel hotel, and the change is staggering. The only thing not changed is the pricing. Will not be coming back.”

”We arrived a day later than originally planned due to an airline strike. We had informed the hostel a couple of days in advance by both phone and email, but when we got there, our reservation wasn’t in the system, even though it had already been paid for. Because of that, we had to wait at the reception for about an hour while the staff sorted things out with Hotels.com. In the end, we did get a room, which was overall in decent condition and clean. Big thumbs up for the bathroom and shower,...