Excellence Resorts – Jukatanin niemimaa, Meksiko

"We were promised a suite with a sea view, a balcony overlooking the sea, and a jacuzzi, which we did get, but the room was on the ground floor next to the pool, meaning that everyone in the pool could see straight into it. This was not mentioned when booking. The balcony door could barely be closed, so anyone could have walked in if they wanted to. The room was basically clean, but worn out, the furniture was dirty from use, and the appliances were old. There was no soundproofing, so all the noises from the neighboring rooms and hallways could be heard and kept us awake. Draining the bathtub upstairs sounded like an airplane. "

"Huone oli perussiisti, henkilökunta ystävällistä"