Kylpylähotellit - Kaanapali, Havaiji

"A very underwhelming experience. A property whose glory days are behind it. We got a message a few days in advance that the air conditioning will be out of order until June. Not a big deal, but it left a sour taste that the attendant in check-in told us "I just heard that the air conditioniong in your room is out of order". Later we found out that also the laundry room and the gym were out of order as they had experienced a fire of the electricity system. Lack of transperency is disappointing. We stayed 4 nights, and were told there would be cleaning service only every 3 days. After 3 nights the room was not done. I asked about it and the attendant promised to have it done. No-one ever came and no-one ever said anything about it. When I checked out I mentioned it and the answer was literally a shrug. No-one seems to care about anything. I´ve been trying to think of something positive to say. Let´s go with that the butterfish in the restaurant was tasty."